National Floors

Very good work! We hired Erin to refinish our living and hallway area hardwood flooring. Clear estimate for work and on time for appointments. Erin’s team did great work, totally matching the preexisting stain. The end result was amazing, Flooring looked better than what we had hoped for. I recommend them for reliable, and high quality flooring service.

Earon and her team refinished 1400 ft.² of hardwood flooring in my home in Menlo Park a month ago.
They were timely and their work was good.
My only complaint is the cleanup could’ve been a little better. Overall it was a satisfactory experience.

Our floors look brand new! We have hated the beat up hardwood floors in our kitchen since we moved in, but never got around to doing anything about them until this past month. We thought that they were water damaged and would need boards replaced or that sanding them out would not fix the deeper scratches. I spoke with a lead contractor and he made me feel so confident in their capabilities and experience that I proceeded to contract with National. They were fast with setting up a start date with us around my vacation (in a matter of days they started from when I called). The contractors were nice, very cautious with plastic sheeting and efficient. The secretary was also great at answering our questions and even came out personally to check on the job. Plus they are open longer hours and more days, so they are easier to contact and schedule with. In the end, we have beautiful floors at a fraction of the cost of brand new ones, but really that wasn’t necessary because they look new and perfect. Seems like a company that prides themselves in their work– you don’t pay a thing until they finish and you are happy. I would recommend them.

We have used Erin and her team from National floors 2 weeks ago to resurface and polish the existing hardwood floor in our new house. Erin came for an estimate and the job started 1 week after we confirmed. We decided to paint the house first and that’s why we had to wait 1 week to start the job. It took them 4 days to complete the job and the floors look GREAT. They did an amazing job in making our hardwood floors look nice and shiny with a reasonable price and a great service. We had to ask them to touch up the board at the entrance of the house that they came back free of charge to take care of it.
We are very happy with our decision to go with National floors and recommend working with them.

The National Floors group is WONDERFUL!!!
I would give them 10 stars if I could.
My wife and I were going to purchase new hardwood floors for our house. After I talked to National Floors they asked me where I lived. They told me that they were 100% positive I have hardwood floors under my carpet. They were right. We had the original (50 year old) Red Oak. They gave me one of the cheapest quotes to refurbish the wood.
I pulled out the carpet and I started to get worried because we had some very bad areas, bad stains, missing boards, damaged wood. I started to think that I was dumb for refurbishing it. But Erin and her team are so professional. They came out and told me that it would look brand new when they were done with it.
They were very upfront with costs
The guys that worked on our house were very friendly and kept me in the loop on the process. Each day I would visit and I was shocked on how much they completed.
They finished on time — the house was spotless when they left
The floors are beyond gorgeous. They look brand new.
National Floors gave us our best remodeling experience we have ever had.
I will highly recommend them to everyone.
GREAT COMPANY!!!

Fantastic job, great service, and a good price. Erin is great. My floors are original installed in 1959 and they look perfect. I am in the construction industry and call my self a perfectionist. And that’s how my floors came out perfect.

Outstanding work on the part of National Floors. Came at 8:00 AM the first day and there until 8:00 PM and never stopped working. Accommodated my needs by doing three bedrooms, living room, family room, dining room and hallway, and when done and cured came back and did the master bedroom and walk in closet. The floors look outstanding and everyone that has seen them have complimented how good they look. My floors are 53 years old and oak. They helped me with a color (went with English Walnut) and the floors look fabulous. Did minor repairs and replacements that all match perfectly. I would highly recommend National Floors. You cannot beat the price that is for sure.

National Floors is the only way to go. Floors always look fantastic and Erin provides the best in customer service. In fact, they rearranged their recent schedule to finish a floor just in time for our home sale open house. And the floor certainly made an impression! Our master bedroom and meditation room is next — and we’re going to add stain color. National provides the ability to view color samples on actual floor. We’re excited!

Erin and her team did a fab job on out hardwood floors! We added an addition that required the floor to be the seamless tie in from the old house to the new areas. They totally delivered!
They came in, refinish our old hardwood (hidden under carpet for 40 years), tie it to newer hardwood installed 5 years ago, and laid down brand new stuff. Once done… Everything looked like they did it at the same time!
Bonus. They did all this below the price another company quoted to install laminate!
They paid special attention to detail, even making «fake» top nail holes in the wood near the fireplace where it had to be laid on concrete.
Super happy!
FYI, do get a painter to do the baseboards caulking and painting. We coordinated with our contractor and it worked out great.

The first day I called, Erin immediately came over and met me at the house for an in-​person estimate. I then received the official estimate 1 day later. Her team (Ulysses) took about 2 days to refinish my hardwood floors in the living room, dining room and the stairs. A little minor touch-​up was required but she also sent someone to take care of it right away. I highly recommend this company for any hardwood floor work.

I had my stained and damaged floors refinished by National Floor. I dealt with Erin, and she was helpful and responsive throughout the process. Given the condition of my floors, I initially elected to go with dark walnut stain, and Erin consulted with me after the sample application of 3 different options. She suggested it is best for me to go darker (mix sable+dark walnut), but I wanted to stick with dark walnut because the other two options seemed too dark. Once the stain was applied, it did not cover all the stains to my satisfaction. After speaking with Erin she said the only option at that point was to tint the finish darker for an additional cost and that took longer to complete. I was happy with the color after the tint application. I replaced my baseboards as well, and Erin was nice enough to call around to get the flat-​stock baseboard I wanted. Overall I am satisfied with the outcome. The reason for 4 Stars is because there are a few dark lines visible across the floors, and they were caused by the finish applicator per Erin that cannot be corrected. I am not sure tinting the finish always causes these lines, or it’s just an issue with technique. I hope this information will help someone else who is considering doing the same. I have posted some before and after pictures.

I can’t stop looking at our beautiful hardwood floors. National Floors did such a good job refinishing them, and Erin was a pleasure to work with. The floors turned out better than I could have imagined, and there was much less dust than I expected as well. I will post pictures of the floors. I shopped around with three other companies and National Floors gave us the best price by far for removing the carpet and refinishing the existing hardwood floors underneath, and did a great job.
My husband and I both grew up in houses with hardwood floors, and I had a job at one point refinishing hardwood floors, so we both know what a good and bad hardwood floor job looks like. This was *amazing*. We got the natural stain on our red oak floors, and it really brings out the variation of color. They balanced out the unevenness between the tile and the hardwood floors, and it is seamless. We even had to have new baseboards put in because there was too large a gap to cover with quarter-​rounds, and there was a bit of minor damage that they had to repair, and they didn’t charge us extra. They also refinished the wood inside of a teeny tiny closet and it is phenomenal. I have no idea how they did it in such a small space, but it’s perfect. They also finished much sooner than we expected.
VERY professional, VERY inexpensive for such high quality work, and VERY quick once they started. I already recommended them to a coworker and I’d recommend them to anyone else. I just wish the rest of our house was hardwood floors so it could be as beautiful as this.

Erin and her team did an excellent job — my 60yr old oak floors look brand new.
Good price, and flexible schedule… couldn’t be happier, highly recommended!

On time support and quality installation. Friendly staff and knows a lot about flooring choices and application.

I have very mixed feelings about them and thus the rating.
On one hand their technical skills regarding flooring refinish is top notch and I would definitely give them a 5. The result in our house was amazing and revitalized our floors to brand new.
On the other hand, their customer service leaves much to be desired and made the entire experience an unpleasant ordeal, which makes me hesitate recommending them or using them again. I would have to ask myself, is it worth it to go through headache and frustration to achieve the end result? In this sense I give them a 2, for an average of 3.5.
The estimate went well and we felt confident about his technical knowledge, and still do.
Initial schedule was fine, but when our schedule changed and we asked if he could start the job a week early, he confirmed the wrong date, then accused us of making the mistake. I really don’t think this is appropriate considering I have the e-​mails showing the correct date we requested and the wrong date he replied with.
Color selection was also an issue. He provided absolutely no guidance in this regard, and in fact initially didn’t even give us a color chart. We had to use a chart given to us by a competing flooring guy to pick out colors. He then accused us of picking too many samples to test on the floor, and said we were limited to only 3. But how were we expected to narrow it down when he provided no guidance? I was very disappointed with how he dealt with this situation. Thankfully his employees were much nicer and more professional than he was, and showed us all the samples we requested.
The biggest problem we encountered, and what I would consider the biggest mistake we made, was hiring them to also replace the baseboards, because they neither paint, caulk, nor counter-​punch the nails. We thought this would be no big deal until we talked to our painter, who was shocked that someone would cut so many corners without at least alerting us to the consequences, because it would be very difficult and much more expensive to paint them after installation, and the lack of caulking would also make the boards look terrible. Thankfully the painter was able to come short notice to paint it and caulk it afterwards, but we really felt let down by Anthony because this is something he should have told us in the first place. We felt that other vendors were looking out for us more than he was, even though he was the one being paid for the job!
In the end the floors looked terrific, and thankfully the color that we loved. But the whole experience was extremely unpleasant, so I would be hesitant to recommend or use them again. I think Anthony should work on improving his customer service, being more professional, and being more helpful to his customers. If he made these improvements I would definitely use him again and recommend him to everyone.

National Floors came to my house and re did all my floors. The floors were blackened from wear and age. There were also a few boards that were in need of replacing. My baseboards were old and way out dated.
Erin came out and was wonderful ! She told me how much better my floors would look and came in with a very competitive price.
Anthony and his company did an outstanding job! They worked hard and made my floors like new! I really was pleasantly surprised and absolutely thrilled. With the replacement of the baseboards it looks like a new home.
They were very professional and trust worthy as I pretty much handed over my keys until it was completed. Also, they used the «no dust «method so my entire house was dust free after the job… so much better than what I expected .
I highly recommend this company !

National Floors did a great job refinishing about 500 sq ft of hardwood floor, red oak vintage 1964. It was a mess before being refinished, and now it looks like new. Screws were removed and holes were very nicely filled.
They also installed baseboard. Their baseboard installation caused an issue with baseboard pressed next to a door jamb. A bedroom door could not then close smoothly. When I called to report the issue they sent one of the installers over within an hour and it was fixed. I would certainly hire them again.
Note that the basic job of installing MDF primed baseboard does not include painting. This was fine, they let us know this up front.

National Floors, in Fremont, CA is a great company, providing excellent service and excellent work. I will use them again.
Our floors were so bad, I wasn’t sure that we could get them to look good enough for our upcoming open house. Well all I can say is WOWIE!!! The floors are terrific.
I am just sad that we didn’t call National Floors before we decided to sell. The price was just perfect.
Erin Campagna and her team kept me informed every step of the way. The work was completed on time and within our estimated budget.
If you are considering getting your hardwood floors refinished, run to National Floors they will take care of you.

Very poor in customer service. The owner came to our house 8 days ago took measurement but did not send us a cost proposal. I left her 3 voice mails to check on the status of our request. Nobody returned our call.
I found this very unprofessional. Avoid doing business with this company. If owner does not value your business, imagine how they would treat you when they get your business.

National Floors of Fremont recently refinished about 1000 sq ft of our red oak floors and did a fantastic job! Their sanding left no scratches and no dust either (well, maybe just a little). They sanded all day on Monday and part of Tuesday. The first coat went on Tuesday evening and the last two coats went on Wednesday. We could walk the floors with socks on Thursday and place furniture by the weekend.
National was not the cheapest bidder ($ 3.00/ sq ft vs. $ 2.50) but they are true re-​finishers, not just installers of laminate floors. They also made reasonable bids on some additional floor work (thresholds, fireplace hearth frame, etc.) and performed excellently.
BTW, be sure to replace ALL your felt pads on ALL your furniture when moving back. The old ones can get worn and harbor grit.