Lowe’s

Lowe’s here in Fremont unbelievable very clean everything put in its place you can find things easy the only problem I had today I asked one of the workers were that old apartment was and he said it’s in the tool section and walked away too bad that he was having a bad day but he picked on the wrong guy anyway that’s a whole it’s a great place to shop better than their competitor it’s a shame but I couldn’t give you a five stars due to the fact one of your employees was just being a smart butt

This is a torture camp for unsuspecting humans. The customer service is condescending, humiliating and inhumane, perhaps they think customers are entering a detention centre, so they can torture as much as they like. Staff give you incorrect information before you make an order. Then, they lie to you consistently about the progress of the order and do nothing to ensure the correct information is passed on to you. When the ordered item does not arrive, it’s your fault… but the reasons are vague and you are forced to get defensive to justify why they are wrong. They do nothing to sort out the problem. If you ask for a manager, may God help you if you have to deal with those monsters. Who cares about the stupid customer who has been shafted, whose time and money has been wasted, who has lost money on a project because of THEIR FAULT? If you still want to talk to the store manger, you get told by one that he is out of the store, then you get told by another that he refuses to talk to you! Try it — ask to speak to the manager, Ed Oliveira. Hope you have God’s blessings on that day. Otherwise he ain’t gonna see you! And you will go home with your plans all messed up, your money lost, and you will feel really bad you were born. This was a nightmare experience for me. If I could give minus 5 stars I would. Makes all my previous one star ratings look majestic.

My wife and I bought bathroom tiles and matching mosaic bath pan, on Special Order, via Lowe’s. Based on their 7 – 10 Business Day delivery, we scheduled a contractor to begin work with some buffer. On Day 10, we got the Tiles and but no mosaic. The Supervisor mildly reprimanded us for not being patient, and that the mosaic would arrive the next day. We insisted that he confirm with their supplier. When the Supervisor never called us back in an hour to confirm, we drove back to Lowe’s. He again reprimanded us for not being patient and that it will arrive the next day and he hadn’t had the time to call the supplier, although it was a week day (Tuesday) with very few customers in sight. This time when he spoke, he found out the mosaic was not even available from the supplier for at least a week. We had started breaking our only bathroom based on the Supervisor’s word. After great reluctance, the Supervisor called in the ASM (Asst Store Manager). After waiting for nearly 2 hours, just standing by the counter, the ASM stormed in, stood threateningly akimbo in front of us, and told us to return the tiles for a refund, and went off to sit by the Computer. The floor supervisor grinned at us, and asked us how else he could be of assistance. I am sure they were laughing behind our backs as we walked out of the shop.
I guess there is nothing much we can do pitted against a giant corporation like Lowe’s.
My advice would be to choose smaller mom and pop outfits (there are plenty in the Brokaw, San Jose area, and the Fremont, Osgood area), or contact the manufacturer directly. These smaller shops actually care for your business and treat you with respect.

Worst places to go shopping can’t ins what I was looking for. They have these bottoms to press on isles designed to get you help. I hug the bottom nobody showed up for 15 minutes and the announcement went off every 30 sec. They just don’t care

Well if u have a if project don’t come here. How they manage orders and process there customer service is a joke. Even after calls to customer care is a waste of time. All they can do is do a customer care incident even if the stores fault they sell you a product and can’t deliver with etas of over 4 weeks. Plus the wrist manager of them all is a guy named Paul. Well small claims here I come since they won’t help just say they are sorry and they don’t know why the Asm Paul was rude and unprofessional at all.

LOWES GARDEN DEPT. IN FREMONT Has problems keeping and knowing their T.V. AD sales. And then it’s an unorganized small to No selection, find it yourself kind of place. Even the Garden dept manager was no help. ! Told me he wasn’t clocked in yet.

The good: They have everything, just like HomeDepot but feels cleaner, and a bit more upscale. People who work here are overall nice.
The bad: I buy things online quite often, and I shop on Lowes website almost every other week so I placed online ordes like two to three times a month and pick them up in the store. The good news out of the bad is this store would let you know your order is ready for pick up pretty quickly, but 9 out of 10 of my pick ups would have problems. They were either missing items or it is not even got picked for me when I arrive at the store (even the store claims it’s ready for pick up). So be ready to wait for another half an hour to pick up your order.

Always had great experiences with ordering things online and picking up in store. They’d usually have things ready by the same or next day.
Today had a really great experience in store. We were helped by a guy named Ryan in customer service. He helped us cut down a mirror to a custom size and was really easy going and positive while doing it. We got exactly what we wanted, and he was really careful packaging up our mirror pieces.
Ryan should be recognized for great customer service. The first worker we asked was the total opposite. He actually told us they don’t do custom size cuttings, which we now know isn’t true.

Just bought a house recently so went to this store many times. Dont know why it is a 3 star but I’m going to give 5 stars to this store.
Friendly, knowledgeable, and helpful staff; clean and bright store; great price and item selection.
Their plants are better than Home Depot too.

I’ve been here a couple times for random stuff. This past weekend, I came here because I saw on tv that they had a sale on storage containers (buy a 66 quart Hefty storage container and get a 15 quart Hefty storage container for free). Haven’t had an issues with this location so if something else was on sale, I’ll definitely come back.

This is the worst store ever. Slowest service, no-​one picks up with phone. I needed to purchase Appliances, Home depot when compared could deliver them in 3 days, they told me 21 days. How can they even compete with Home depot and costco’s of the world. They will be out of business soon.

This store is clean and has well organized selection. The staff are generally excellent though not always perfect.
I was standing in the front aisle and Crystal knew exactly the correct aisle number for garage door springs. She offered to take me there. It saved me the time I would have spent looking for that aisle.
When I have some need I always want to shop at Lowes. Also, it doesn’t hurt that Lowes is next door to Costco and to Target.

BAD MANAGEMENT. My refrigerator broke and it took over 1 month to get it replaced and deliver and in the end, they end giving our money back so we can take our business to BEST BUY because they can’t deliver the refrigerator on time as promised!

The Lowes outsource their garage door installation service with the company name Bay Area Overhead Door Inc. who has so many 1 star reviews already.
As the complain I filed with the Lowes corporate below, both Lowes or this company did not even ask if I have enough room above the garage door.
My garage was manual and it open/​close perfectly fine. It was my first time ordering the garage opener due to moving into a townhome that did not already have the opener.
Both Lowes and this Bay Area company claims to be an expert on garage works but all they asked was if my garage door was taller than 7 foot.
There was no question about how much room I have above the garage door on the work order contract.
The installation sales department only repeats the same sentence that doesn’t even make sense.
«You need to pay the fee because the contract says that it should be free of furniture for the installation».
How the #uck is the custom wood panel above the garage categorize as a furniture?
I have no clue. My $ 50 is wasted from the unprofessional questions at the time or the order.
When you order any installation service from Lowes, MAKE SURE TO GIVE THEM EVERYTHING YOU KNOW SO YOU DON’T WASTE YOUR MONEY.
I will take my business to HOME DEPOT who will probably ask me if I have enough room when I place an order with them.
Lowes employees doesn’t seem to know shit about the installation requirements.
HOME DEPOT OFFERS LOWER PRICE ON THE INSTALLATION ANYWAYS.
DON’T BOTHER TO SHOP AT LOWES.
«Garage opener installation problem» I ordered a garage opener with the installation service from Lowes in Fremont on 6÷22÷15. The team member who took order went through the installation description which was mainly asking if the garage door is taller than 7 foot. There was no question about clearance above the garage door. I just moved to this property and had no idea the previous tenant made a storage fixture above the garage door since the ceiling was very high. When the installer came out to install the garage opener, he said the fixture is right above the garage so there is not enough room to install the garage opener. He went back and few days later the installer sales person from Lowes store called me to tell me that I need to pay $ 50 for the installer’s trip. The only information about the $ 50 fee I heard from the installer sales department was that there will be a charge if no one is home. Later he claimed that he explained everything about $ 50 fee even if the work cannot be performed. Whether if he said it or not, I wouldn’t have ordered the garage opener if I knew that I did not have enough clearance to install it. I could either not order it or order it once I remove the fixture. YOUR COMPANY NEEDS TO ADD THE QUESTION ABOUT IF THERE IS ENOUGH ROOM ABOVE THE GARAGE DOOR TO INSTALL THE GARAGE OPENER SO NON OF YOUR CUSTOMER WASTE $ 50 FOR THE INSTALLATION RESCHEDULE. Your company is the expert who assist the customers for the home improvement. It was very necessary for your company to find out what the condition of the customer’s garage area before the customer order the product!!!

Decent establishment with terrible online pick up process.
I recently had surgery on my ankle and transversing a large hardware store to get what I needed would have been problematic; therefore, I decided to leverage online pick up. I placed my order, received my email that it was ready for pick up and went on my way.
Waiting in line is standard, no fuss there, however, when I do reach the front of the line and find out that my product is not ready for pick up and i need to wait longer, a small internal fuss ensues.
15 minutes later… big whoop I know, but add that to the 15 I already stood in line and that puts me 30 minutes deep at this place. In honesty, I could have hobbled or commandeered one of those fancy, overweight american shopping carts and got my product, paid for it and left in half the time. Just don’t tout online pick up as if it is a quick, convenient way of doing business when in fact its all the opposite.
/​gripe.

Came here to primarily look for washers, dryers, and fridges and it was nice to see the large in store collection. The folks there were quite helpful in trying to find the right item and tell you when it can be delivered.
The parking lot is nice and large so you’re not battling with the Costco crowd as it’s in the next plaza over.
I would rather go here than Home Depot.

Ordered a gas dryer from Lowe’s online and we got free delivery, installation of our new dryer and haul away of our old dryer. That is worth 5 stars. But I am taking away 4 stars for the outright lie to my wife. After the dryer was installed, the dryer door opened from the left side, making it difficult to move clothing in and out of the dryer. The installer told my wife that he could switch the door hinge from the right side to the left but that she should leave it alone because the seal works better as it is. This is a LG Dryer with a reversible door. The dryer was built to have the door open from either side.
He then compounded the lie by saying we could have Lowe’s send out another installer to switch the positions of dryer and washer which are side to side.
The installer is just plain lazy and does not represent Lowe’s or LG products in a positive light.

I’ve always had really good customer service here. I’ve had to do a return or 2, wasn’t a problem
Recently, a worker was ready to call his mom to get some info for us!
I’ll always go here before Home Depot!

Your average Lowe’s home improvement store located across the street from Costco in a small shopping plaza shared with a couple small eateries. They are right off the freeway so that’s a plus — ample parking too.
Unfortunately, service here is poor. It was hard to hunt down any associate for help, and the employees we spoke to didn’t seem to know where any of their products were :(In addition, the cashier that checked us out didn’t apply our coupon correctly. I then had a customer service associate fix my receipt, but she missed an item and I wasn’t given my full credit amount back! It was only a few $ short so I didn’t bother going back to the store once I reviewed my receipt. but those careless mistakes make me really wary of coming back.

This Lowe’s is located inside the Pacific Commons Shopping Center, and right next to it /​across the street is Costco!
We frequent this store for the Garden Center, because my mom likes to browse throughout the Garden Center and see what is on sale and a good bargain to buy. If something is on sale or at a reasonable price, and she likes it she would most likely buy it. They have good decent stuff at times, that is if you go at the right time.
Customer Service: It’s Lowe’s a big box retailer, like The Home Depot. Service isn’t spectacular nor is it bad. It’s simply okay service, there is always someone in the Garden Center, ready and willing to assist customers.
Parking: Parking is fine, plenty of parking since it’s in it’s own private lot, doesn’t share with any other big store.
Plenty of shopping carts as well, so no need to worry about those either.
Overall, just another big box retailer, 3 stars. I have also been to the Lowe’s in the Union Landing Shopping Center, over in Union City, CA.