HSBC

Can not deposit money to my Hong Kong hand account, because no access to international, but same owner. That’s very unprofessional

Very friendly staff, especially the branch manager, Denny Tsuei.
Last time we went there, Denny offered my kids candies in the lobby.
This morning, I went to the bank trying to get some oversea bank closure document done, Denny helped out quickly and even offered to overnight my documents to Hong Kong.
Overall, it’s not a busy bank branch, environment is clean and cozy.

I went to the branch to do a wire transfer. I was their first customer of the day. The moment I entered, I was greeted by a Premier Banking representative. She then ushered me to the Bank Agent, Susanna, who was very nice and very helpful. She was able to answer all my questions and was very efficient on executing my request.
I really recommend this branch than any other branches I have visited.

My dad opened a premier account with them since he lives in China but still has accounts here. We thought this would be the best way for him to consolidate all his investments and bank accounts since he will have access to it when he goes to China. Our initial visit was great, he was going to bring in a lot of money so everyone was bending over backwards to accomodate us. Since the account was open, we have never been able to speak to anyone regarding his account. The initial person is no longer there and the other person who assisted up seems to never be at the office. Each time we called we would be told to call back or speak to someone else who would tell us they can’t help us unless we speak to so and so. DUH! What is even more upsetting is that they are constantly changing things. Recently they dropped their IRA program so now my dad has to contact them regarding that. It wouldn’t be so hard if people can be easily reached but with the time difference and NO ONE EVER AT THEIR DESK, it is impossible for him to ever get things done in 1 call. Also, despite having HSBC banks in China, his info isn’t always transfered. He has done several account transfered that required sooo much time and effort, so much for the convience factor. I think he will rethink about staying with this bank the next time he comes back.

I haven’t been into this branch personally because Aarti Kumar personal banker came to us for our first time banking set up. We have a new business account as well as a personal account with HSBC. I have to give Aarti Kumar the 5 Stars! Yesterday I had a major payroll crisis and she went out of her way at 4:30 in the afternoon to make sure my deposit cleared and our employees were paid. When Aarti called me back I was literally crying due to this situation! She handle the crisis with patience and grace for this I will bank with HSBC for life! I recommend ANYONE who has personal or business banking needs to please see Aarti Kumar! If you need her number ask and I will gladly provide it! She ROCKS! THANK YOU AARTI!!!

Long time customer with this bank, the only reason I chose HSBC in Fremont is because they don’t have long lines like WAMU (now Chase) or BOA, or even Wells Fargo (which everytime I go in they will be all over you trying to get you sign up for new accounts, ANNOYING!). For my busy life I need to deposit my money right away and not wait in line for 5 minutes like the other banks in California.
They only reason I don’t give it 5 star, they are ran by Chinese (mostly Hong Kong) people so the workers aren’t as professional as the other major chain banks with very strict rules.
But I’m happy with this bank because 9 out of 10 times there is no customer in line and I get in and out within 2 minutes.

Its a bank? you go in and they take care of your money?
I went in to register for some services and got pretty good service… granted it wasn’t your normal service, but nonetheless, I have nothing to complain about. I was in and out of there quickly and the person that I was working with followed up with the things that were necessary.
I don’t go into banks very often these days, but this one was pretty good.

The other day I went there with my mother regarding her account, we walked in, no one greeted us. An employee (some skinny asian lady in her 30s) walked pass us and made eye contact but no smile whatsoever (we nodded at her). There was like no customer there… what the hell? Everyone was just in their little cubicle typing on the computer. Seriously? We stood there for like 5 minute before someone finally talked to us. You couldn’t possibly not notice us coming in… Horrible service!

I called HSBC twice about cashing my employer’s foreign check (Yes, it was a perfectly good check.) from one of their affiliate banks overseas that has HSBC’s name on the check. I called twice to speak with two different reps to ensure that I wouldn’t have to go through what I ended up experiencing (Why would two people tell me the same lie.). During each call, I made it clear that I wasn’t an HSBC customer. During each call, I was told that I’d have no problem cashing the foreign check.
But I still brought my valid driver’s license, US passport, SSN card, and original birth certificate.
Of course, when I went to HSBC at 39 410 Fremont Blvd, I was told by more than one teller that they couldn’t cash my check because I wasn’t a customer. The tellers didn’t even look at my documents. They just said «no».
So first I was told «yes» via phone, then I was told «no» in person. I sat in the bank and called HSBC a third time and explained what had just happened. This time, the phone rep told me that cashing foreign checks was at the discretion of each branch. Of course, I submitted a verbal suggestion/​complaint over the phone, but my time had totally been wasted.
But the phone rep did give me the name of someone in the bank where I’d never left. She was happy to speak with me, but she still refused to cash my check. She said nothing about it being at the discretion of the bank (I wonder why.), so I told her what the HSBC phone rep tole me. I told her that I wanted her to get on the phone to speak to someone at their call center to find out why I was being misinformed. It took a while to convincer her to do this, but she finally agreed after I told her that I earned the check as an ESL teacher. Glad to know I could make her feel guilty enough since she was clearly a second language learner who just so happened to be holding a valid check from her birth country. Right, I know.
So she gets on the phone with the HSBC call center, and concludes our chat by telling me that there was a miscommunication. Of course she tried pointing the finger at the Indian customer service reps working from India as the cause of the problem. Unfortunately for her, none of the people I spoke with when I made those first two calls had South Asian names or the slightest hint of a South Asian accent. Immigrant-​Asian-​on-​foreign-​Asian scapegoating… Interesting.
Absurdly enough, I was asked if I wanted to open an account before I left this woman’s cubicle. Eek! Methinks not. These guys need to get their rules straight — whether they’re true or fabricated.