Floral Accent & Gift Baskets

I ordered an arrangement from an online company and they passed it on to Floral Accent & Gift Baskets. The order that arrived at the funeral home was not the arrangement that I ordered. Wrong size, wrong shape and color. The banner that I had paid printing fees by the letter for was hand written in sharpie pen on a ribbon. The arrangement was full of holes and the flowers were falling out. The card was balancing in the arrangement without a card holder and even the card was hand written in poor penmanship and the name of the deceased misspelled. When I called the florist, they were very rude and I was not offered any way of rectifying the situation. I called the original company that I placed the order with and they communicated with the florist by email. The florist said she had no choice but to hand write everything because her printer broke. A company that is doing floral arrangements supposedly valued at hundreds of dollars for funerals and weddings should have a back up printer. I removed the banner from the arrangement and that is when I noticed it was full of huge holes and gaps. Instead of being in a standing basket it was in a tacky gold and very smudge gold pot. This was the last time that I was going to be able to do something for my aunt and the whole arrangement was so sloppy it looked like it fell off the back of a truck was run over. The company that I placed the email order has offered me a refund. Honestly, it is not about the money, It is about the way I was treated by the local florist at a time of grief.

The new owner is very rude!
I’ve been purchasing flowers here for the last 3 mother’s day and 2 valentine’s day because of their great customer service and quality of their flowers. However, when I came here this past Valentine’s day I’ve noticed the shop has a new owner. Thinking that I’d get the same quality service I’ve decided to give it a try, and quite honestly what a DISAPPOINTMENT!
First off, the lady was VERY UNWELCOMING and she seemed to be angry and annoyed when I came in. I ordered a dozen of red roses and she said they’d be ready before 4:00pm. I came back at the promised time and the order was not yet ready, I then told her that I’d come back two hours later to give her more time. When I came back, she said my arrangement was ready and gave it to me, I ordered a dozen red roses and she gave me 10! On top of that she was charging me for the dozen of flowers when there was only 10! she TRIED TO RIP ME OFF ! And the flower arrangement was just plain bland with no other ornaments like the previous owner would do.
I’d give this shop 0 STARS but Unilocal doesn’t allow me to do that.
If you shop here, please MAKE SURE you double check your order and see if you got the right quantity of flowers. I will never come back here, it’s better to get the flowers from Safeway.

I’ve been purchasing flowers here for several years and always pleased until now. The new owner is extremely rude and unorganized. I ordered and paid for Valentine flowers five days in advance but did not get what I requested. When I complained, the owner yelled at me and offered a refund. I reluctantly took the flowers because it was Valentine’s Day and too late to shop elsewhere. However, I wish I had taken the refund because the flowers quickly wilted within 2 days! I definitely will not be returning to this florist!

I wanted to like this place ‘cuz it’s so mom and pop. However, I came here a week before valentine’s day to personally go in the store and told the owner what I wanted exactly. 2– half dozen purple roses (bouquet) and 1-​bouquet of yellow lilies. The order was supposed to be for the day BEFORE valentine’s day and I emphasized that. I called a day before just to ensure that it would be done since she seemed so disorganized.
I came in day of and she didnt have it ready at noon. she forgot about it even though I called day before to see if she can get it done by noon. I also found out she used ALL the yellow lilies I personally asked for for other bouquets so she said she would use the pink ones… FINE…what can I do now when I was having to give these as presents that day? The quality of roses and lilies were horrible. And when she handed it to me she even told me to just pick off all the dead/​ugly looking petals when I give it to someone. really? I kept saying I understood she was busy but I was disappointed. It’s a one time thing comign here. I won’t come here again.
What surprised me the most was the busiest time of the year was around the corner and she was ALWAYS working alone in a fairly large shop. I should’ve known better.

I have been purchased flowers with this shop for the past three years UNTIL this year Valentine’s day. The new owner lady is VERY RUDE and don’t care about the customer. I called and complained the flowers haven’t been delivered to my wife’s workplace. I put an specific instruction for the delivery time frame before noon.
When I call at 2:00pm to the shop, the lady hardly speak English and said «I don’t care about your Business».
That’s it. She just lost a return customer right there. DO NOT BUY FLOWERS FROM THIS PLACE ANYMORE.