Chevron Gas Statio & Super Station Car Wash & Lube

My family and I have been coming here for the past few years to get out oil change and car washes here. They do a lively job detailing cars and taking the time to wash them and I appreciate the. Today I went to the superlube station around 11:07am and pulled up and the guy that worked there had told me they were understaffed and that they were going to lunch. He told me to come back in 25minutes and that he’d maybe give me a discount when I came back. So then, I came back at 11:38am assuming that they’d be ready to take my car in for an oil change, and as I pulled up a different car approached my car and said it was going to be another 20 minutes. I informed him that the other guy told me to come back in 25 minutes and it’s passed that and he walked away and said sorry and I told him I was going to wait. 20 minutes passed and a lady pulled up behind me, she walked in and informed me no one was in the store or around anywhere. I decided to just grab something to eat and come back. I was pretty upset that I had to wait almost an hour, let alone, I had to drive back and forth. I came back around 1:13pm and the guy approached me and said that the system was acting up and his manager left to go fix it (I was getting irritated and frustrated with the fact that I felt like he was going to make me wait again). He ended up taking my car in and it took about 15 minutes to get done as I was done around 1:27pm. As I was making a payment I reminded the guy «do I get a discount?» and he ended up only honing me $ 5 off. As I left he told me to come back when I get my car wash so his manager can reset the maintenance light in my car. Bad experience, but only will be coming back for the free car washes.

Horrible job on a 29.99 car wash. My wheels after wash are extremely dirty. Streak marks everywhere. Very surprised at the bad job

Omg! Why do I come back here! This time I was trapped in their line waiting for my oil change for an hour!!! I’m still waiting to have my car done. I would have left, but once you’re in the line, you can’t go forward or back out! I finally got in after waiting 2 hours. One of the employees, that was wearing a tank top, came to my car and didn’t even say a word. I handed him my clipboard, he got in my car and mumbled something and then laughed. I went over to the gas station and asked for the manager. A manager came over and apologized for the wait and the behavior of the unprofessional employee. That same employee was yelling loudly at the manager that came over to help. That employee, who now has on his work shirt, opened the door and yelled at me «your leaking oil». He then finished the oil change and I got into my car to leave. He then got snarky and yelled «have a nice day» with a phony smile! Wow! This guy is one of their problems. Do yourself a favor and go somewhere else until they revamp their staffing.

SAVE YOUR MONEY AND GO SOMEWHERE ELSE!
I was very disappointed as they did a very lazy job.
— Windows were not cleaned properly. There were streaks all over and they didn’t even bother with the sun roof.
— They didn’t bother to wipe the inside, the dash board was still dusty.
— Rims were only partially cleaned.
One star because the only thing they got right was vacuuming the car which I could’ve done myself.
The employees cleaning the car have only one job to do and they couldn’t even get it done right. I still gave them a tip only because I’m not a horrible person that doesn’t tip.

I was 100% satisfied from start to finish.
Everyone was nice & friendly and my Car was very clean.
Great job!

THEY STEAL CAR FRESHENERS. When they say vacuum, they probably just blow in your car because my inside was still dirty. They didn’t wipe my car down and my car freshener went missing.

I took my new car in today for a wash and was not impressed with the end result. First off, I came on a weekday around 2:00 when most people are working, and STILL had to wait 40 minutes for my car. I thought that was crazy especially since it wasn’t that busy and the workers were standing around waiting for a car to dry. When my car was finished I could clearly see smudges all over the windows and had to ask for them to be wiped down again. There were still dirt marks in different places over the car that were easily wiped away with my fingers so not sure how they missed many of those. I paid extra to get my tires cleaned and I guess on the 4^th tire they gave up because it looked barely touched. The inside was cleaned decently, but it wasn’t too dirty to begin with.
I used to come here often with my old car, but this is not the same place I remember. I will not be returning. I should’ve washed me own car.

I’ve been coming here for years and every time I have excellent service. Ronnie is personable and has excellent customer service skills.

Horrible cleaning services — I would rather not do car cleaning. They charge a lot more and absolutely not interested in cleaning the car

How embarrassed I was to suggest this super lube for an oil change. I used to come here quite frequently many years ago. The service has definitely took a hit! My husband and I waited 10 minutes just to get someone’s attention in the service line AFTER filling out paperwork. That’s ridiculous! Shouldn’t they have come back to get us? We actually had to pull in to the garage area ourselves. There weren’t even that many cars there to service (I saw only 2), so being «busy» isn’t even an excuse we could have given ourselves for the slow wait. I didn’t like the attitudes of the people here. It’s not that hard to crack a smile, or at least act like you care about your job. I’m giving an extra star because the oil change was pretty fast once we were in. Hopefully the free car wash after this is a good experience, cuz if that doesn’t work out, I’m taking my business elsewhere.

Had a very bad bad bad experience this morning at Midas, that nearly ruined my day. I pulled up to Super Lube and immediate was greeted with a smile and hello. Then another attendant came out, smiled and pleasant. Filled out the paperwork and went inside and within 6 minutes I was shown my new clean oil and was set to go in 10 min, just needed to pay. the guy who rung me was just as nice and pleasant. From a pretty crappy day, these few employees, turned my day around just for smiling and having great customer service.
Wish I got names for a shout out :)

My boyfriend and I brought our cars here at the same time, and we both spent $ 50 on the car wash (exterior, vacuum, upholstery).
Good service yes, not bad of a wait time, but the actual car wash?!
First his car. Three of his tires had tire shine applied, but one was skipped, leaving it looking laughably dull compared to the others. Also, because he drove through the desert just the week before, the front of his car was basically dead bugsville. Lo and behold, when we checked after they were done, there were bugs still left on the front. It was so visible to everyone who would take a look.
His seats were also not washed. Did they forget to do that part?
Now for my car. Yes, it was vacuumed as promised, but they left some of what was vacuumed under a car mat. Also, the cup holders were still the same. It was obvious it wasn’t even touched. As for the exterior of my car, there were visible water spots all over them.
I also have to mention that a spider built a web on my left mirror and I wanted it completely cleaned out. The next day, I noticed the spider webs were tucked into the mirror. Like what?!
For $ 50, this is unacceptable. $ 14.99 drive thru car washes would have done the same quality of work, or even a better job. Disappointed.

Came here yesterday on my lunch for a car wash and honestly you wouldn’t be able to tell there was a difference from before I decided to get my car cleaned. The inside was completely filthy; nothing had been wiped down or dusted off. My center console for cups was sticky/​dirty (from before); my windows had water spots all over them. Oh, and the best part about this whole situation was that I had to wait 45 minutes just to have my car washed. When I asked the guy for his towel to clean down my car on my own he didn’t even offer to help me out. Instead, he just went over to a different car and began his work. I’m not a cheap person so I would never complain about a $ 23 car wash but if you aren’t happy with your job then I suggest you leave and plan on working elsewhere. I like to take care of what is mine and what I own so I expect my car wash to be up to par.
Worst service I have ever experienced. Sorry. Hopefully the owner/​manager take this constructive criticism and will do something about it.

Well, here for the first time. Thought coming to fremont to visit parents can also lead to cheaper car wash than San Francisco. This place ain’t so cheap (especially for interior). I am paying $ 50 for the «Lexol» wash.
They worked on my car for a good amount of time, which is a plus because my car, especially the interior, was in need of a good cleaning. I could see that someone was always at the car cleaning one thing or another. As I got the Lexol which was the one where they would clean the inside (not shampoo or detail) thoroughly.
They probably need more employees for a Saturday afternoon. Their staff seems to be stretched thin and but they are diligently cleaning. I star off for overburdening their employees and making me wait for over 1 hour and a half (seriously).
It’s got a nice porch to wait. Also has inside sitting area.

I went there last Sunday at 9 am, I left after 30 minutes of waiting because nobody showed up to open. When I returned today and asked for a coupon or discount for my trouble and loyalty, they said no. This was my 20^th+ visit and my last.

QUALITY at an affordable price.
They did a very detailed job at cleaning and vacuuming my car – the seats, the rubber mats, the carpets, the cup holders, the trunk, the nooks and crannies.
I have a preschooler and you can imagine the mess that goes with an active child – from food crumbs to stickers to candy wraps to sticky goos. Also, the trunk was dirty and filled with all kinds of stuff (a full stroller, camping chairs, sports bags, grocery bags, umbrellas) and yet they took the time to lift these things up so they could vacuum and clean the area well.
Approximately 20 minutes for the service, for $ 16.99. They give you $ 3 off with a full tank of gas.
As a final touch, they sprayed all four tires with a shining agent.
I got one spotlessly clean and baby-​powder smelling-​good wheels for the next few weeks.
KA-​CHOW!

Got 19.99 wash.
— didn’t vacuum seats, trunk, cup holders, doors
— didn’t wipe windows from inside
— didn’t wipe dash from dust
— wheels were dirty, had to pay a guy $ 5 to clean them
— water stains all over
Avoid

Went on a Tuesday mid morning and it took 20 mins so I can’t even imagine what a weekend would be like. The job was ok nothing special, didn’t add the new car smell like I requested and missed the cup holders. I did use a coupon that was behind my Safeway receipt for $ 12.99 and they gave me another coupon.
Way cheaper then the one in Newark so I guess I’ll be going to this one from now on.

This place sucks. They don’t clean the inside of your car well. I don’t recommend it at all.

DISGRACEFUL. That’s the only word I can think of when describing this place. I realized that they didn’t vacuum my trunk from my wash yesterday and so I went back to politely request that they do so. The person I spoke to asked whether I left my trunk open or not. I responded that I didn’t and he said that per a new policy they only vacuumed trunks that were open. I asked why I wasn’t told yesterday that the policy had changed and he responded that they didn’t care. I asked why he didn’t care that they had poor customer service for a $ 60 car wash. He replied that he didn’t care if I had a $ 200 wash!
I wish I had gotten his name so I could complain to the manager. I’m disgusted with the service I received today.