BMW of Fremont

My husband and I had a pleasant buying experience here. Our Sales Rep was Jorge Pineda and our Finance Mgr was Shadi Saod. Both were very nice, customer-​oriented, and easy to deal with.
In the end (after the typical 4 – 5 hours at the dealer), we purchased our very first BMW with a maintenance contract for a great deal! Thank you Jorge, Shadi, and BMW of Fremont!

I shopped around for a new BMW M3 and Freemont was willing to beat all the other dealers in the South Bay. If you work with their online sales rep, Vi, you can probably get a good deal.
But, that’s where the positives end. They continually delayed delivery of my vehicle by giving my factory «allocation» to other customers and coming up with excuses. Just like any other dealer, Paperwork is slow and they try and sell you on extra packages. My wife was interested in one, so we bought it, but then changed our mind, which the contract allowed. They agreed to refund me 4 months ago but I am still chasing them for a check. In this case their sales management team has already sold the vehicle so they’ve left me out to dry, and the finance rep Yuri is totally useless and ignores my calls and emails. When I picked up the car, they promised to have a «Guru» show me all the features but then they were too busy.
Overall, just another crappy dealer.

So I called in and scheduled an appointment for service, everything was smooth until upon arrival … I had a service advisor come out … didn’t tell me his name which is whatever … then when I scheduled my appointment I had asked the person who picked up the phone and they said I can get alignment done for free… which wasn’t the case. They were going to charge me so when I told me advisor I wouldn’t like that service done, he decided to be a quite smart and say we wouldn’t do that to begin with your tires are bald… okay 1 star missing for that. he then proceeded to tell me my vehicle should be ready by 12:45 I dropped off my car for a simple oil change … he said he would call me to let me know the vehicle would be ready no call or anything come 2;30 I walk over to the dealership because I got tired of getting put on hold calling in.
my car was ready the only plus to this was I got a free car wash.
oh the advisors name was JR. Thanks could’ve been a better experience. oh well haha.

First I’d like to point out that this is my FIRST EVER Unilocal review, and I feel is very well warranted to praise excellence.
I stop by last Saturday to inquire about a used 2016 428i for an unbelievable price that I saw advertised on their website, a soon as I walked in I was greeted courteously. I was introduced to Kenny Ye, I told him exactly what car I was looking for and he immediately offered a test drive. After the test I decided to go for it, he made it so easy and straight to the point which I appreciated. I got the trade-​in value I expected for my vehicle. So I want to say that he really did an amazing job. After filling all the paperwork, I was introduced to finacial manager Shadi Saod, and was again treated like royalty. He gave me such an AMAZING deal that it was almost surreal, by far my best car buying experience in my life. I felt like I really hit the jackpot that day, and to this day I can tell you it wasn’t a dream. I am in reality driving the car of my dreams. I DEFINITELY recommend you visit BMW of Fremont if you want a good deal on these fine driving machines.
Again thank you Kenny and Shadi for true excellence in customer service.

Yesterday my husband and I walked into BMW Fremont to test drive 328 I. One Mr. Ali Hyderabad greeted us and showed us a few CPO cars. We found an awesome BMW 328 I (2013 model) with great updated features. We took it for a test drive and liked it instantly. This is the first BMW we are buying, so we had a lot of questions and Mr Ali Hyderabad very patiently answered every single one of them. A very nice man. He told us about all the features in the car. From the time we walked in to the time we walked out of the showroom (which was way beyond their working hours) he was around to help us out with every step of the buying process. Once we decided to buy the car we were helped by Mr. Shadi Saod in regards to matter of financing. He was extremely nice and gave us an awesome deal. He explained all the different options for extended warranty. Although we were not on the same page initially. He made us a really good offer which we could not resist. He did a really good job. Again, he was there helping us out beyond the working hours without being impatient. Thanks to Ali Hyderabad, Shadi Saod and Wahid Haidari (who helped us close the deal) Hats off to the BMW Fremont staff. Keep up the good work.

Was scheduled for a appointment to see a CPO 535i GT and the salesman wasn’t even there and did not answer my phones or text.
The receptionist did not find any solution besides paging him on the intercom and suggested that he might be busy with someone else.
Very very poor service.

So the only reason I’m giving three stars instead of two is because the Service guy that helped me was cool however here are the facts. I woke up in the morning walked outside to completely dead car. I knew right away that it was the battery so I proceeded to have it towed to the BMW dealership. Now everyone knows never go to the dealership if you can avoid it with BMW because they literally will rape you in costs. However there are certain things that have to be fixed by the dealer and I felt like a battery was one of them because I wanted a quality BMW battery to make sure that I had a two year warranty and I could bring it back if needed. I knew I was in trouble the minute my toe hit the pavement on the Car lot.
So after they fixed my car (I.e., put a new battery in) I proceeded to the cashier when I was sodomized. Sorry there’s no other way to put it.
They washed my car as per usual when you take it to the dealership and brought it out to me. To my surprise at the end of the day I noticed it was absolutely filthy from the serviceman getting in and out of my car with the oily stained butts and hands! There was literally black smudge all over the seat inside door as if my car was attacked by a group of kindergartens just back from recess. See The pictures and judge for yourself but seriously if I pay almost $ 500 to have my car repaired the least you can do is give it back to me freaking spotless. Lucky for them and I had no time to go back and call them on this BS.

Great service once again!!! Ask for Aaron Ginn. Great service adviser and first class service. The guy just goes out of his way to get your car done the right way. The key is the communication he has and gives suggestions of what your car needs. no pressure at all.
5 stars all the way.
Arnold

Had a good experience there though it took so long for the whole process. Shadi, the finance manager is very kind with patience. Kai the salesman is also excellent and always trying to help. I don’t like their sales manager, I forgot his name. He is always trying to play you and not honest at all. Keep your mind clear with the sales manager. that’s the only cons I guess.

Update: I went back for my technology overview on the car. I honestly thought at first that it was a little weird to have to go back for a technology course on a car. However, it’s amazing the amount of technology that goes into this car. Marvin Truong was the tech expert who helped me out and he was awesome. Very knowledgeable, very friendly, and more than that very helpful. I expressed a concern I had that the car didn’t come with plastic floor mats being that it’s a luxury car. That’s something that has nothing to do with Marvin. Marvin took me to one of the managers here named Andy (didn’t get his last name) to help out. Andy, with no hesitation, provided me with the floor mats for free! I definitely was not expecting that from a dealership. I left more knowledgeable than I came in, and with new floor mats!

I usually don’t write reviews, but this one has been ticking me off. First off, I’ve been a repeat customer of BMW Fremont and have been regularly coming to them every few months for repairs/​maintenance to my 335i. Now, I must say that I’ve spent over 10k here at this location alone, not to mention the other indy shops, on repairs using my third party warranty. I eventually maxed out my warranty, and bought a newer BMW. I took that in for regular service at BMW Fremont through Charles W. His service was good but unfortunately the condition that my car arrived in was far from that. I had a missing roof liner and damaged front rim (large 4 inch scrapes, curb rashes) from my car. The back seat had a plastic liner from under the seat that broke off. Luckily, Charles told me that I would be re-​imbursed one hundred dollars for the rim repair and that the roof liner piece would be replaced. Three weeks later my roof liner is replaced but never received a check for the rim damage. Fast forward to today which is 5 months later, after multiple calls and reminders, with Charles and then being directed to the sales manager/​director by the name of Kevin and some other guy, I have still not received the damage re-​imbursement. Considering how often I had gone here and the money I have spent here, I would have expected better service from them. I no longer go to this location for service.
Update: Looks like BMW Fremont has reached out to me for an update about the check status. I will update this review/​rating correspondingly based on results.

We bought a X3 from here yesterday. It is a good car and the price is good too. Our salesman is Kai, he is a great person, very helpful, knowledgeable but never push you to buy. He is very patient, the first time we went there he was sick, but he is not annoying even we asked a lot of questions, had test drive and didn’t buy. He is honest and don’t play tricks on us like sales usually did. We changed our mind and decided to buy from BMW Fremont because of his great service. He speaks Mandarin.
BTW, the way to get good price is to go to different dealership and make comparisons, you never realize how much discounts you can get from just one dealer.

JR has gotten my car taken care of a few times now and everything is resolved each time! The last time took a while with diagnostics, but they even sent out an engineer to take care of my car and now it’s better than ever. Very thankful for a super nice service advisor who always makes sure my car is taken care of. Thanks JR!

As someone with anxiety I always HATE dealing with car issues — literally dread it and wait until the last minute always. I purchased a car from autonation which came from this BMW dealer. A month later took it in for an oil change and was told that the shocks and brakes needed to be replaced. I was pretty frustrated since I was told that everything had been inspected and all the necessary repairs were done. Was not looking forward to having this conversation I called BMW to tell them that this had happened and they made me an appointment to have it checked out right away and even gave me a brand new BMW loaner car to use for the day. Later, they called to tell me that they had found the same issues with the car and agreed to replace the brakes and shocks free of charge.
Something I was so dreading doing turned out to be as painless as it could possibly be. If I ever decide to buy a Beamer someday, I will definitely be going here. :)

We come here for purchasing the car and bc we really enjoyed our stress free experience w salesman Tony. He is knowledgable, understanding and patient while he’s waiting for my husband an I make a decision whether or not we want to buy the car.
We have 2 v impatient kids and from Tony to the finance guy, they were very accommodating. We definitely recommend people to come here and look for no other than Tony!

Great work Walli (Sales) and Youri (Finance). I hope I spelled their names correctly! I walked out of this place last week so happy. I got my new car, it was exactly what I wanted. The whole buying process went so smooth with these two guys. The price was right, staff was extremely courteous (not pushy at all !!), they know what they are doing. What to ask more?
This will be my place to go for any future needs.

HORRIBLE experience with Goson
I went to the dealership 2 times. First time I just walked in, the sales ppl were all busy so they sent a technician to assist me with test drive. Happy with that experience. When I left I was introduced to Goson the sales guy.
We exchanged some emails, Goson didn’t get me a quote despite I asked, I decided to visit a second time anyways, hoping to get a reasonable deal and place an custom order.
It was a 40 mins drive, then I waited for an hour before sitting down with him, and the conversation lasted for like 5 minutes before I was so pissed off and left. This is what happened, word for word.
Goson gave me a quote, 2250 off the 55K MSRP.
The he said he can’t give greater discount on custom order because sometimes customer bails out and it’s a risk for them. I offered to pay more deposit if that’s the concern. He said it doesn’t matter.
Me: (disappointed) Is this the best I can do?
Goson: (shrug) This is the best I can do
Me: To be honest with you this quote is worse than the one I got online from some random dealer
Goson: (Acting like he doesn’t give a damn shit) Go buy from them, I don’t mind
I was so pissed off at this point, it’s my second visit, I came with my girlfriend, spending so much time on this shit, all for this horrible quote and attitude. So I said «alright», and got up to leave. Subconsciously I was about to take the 2 pieces of paper with me (one with the configuration and another with the quote). Guess what? Goson put his hands on the paper and said (like an asshole), «No I need to keep this».
Seriously? What a unprofessional, rude jerk. What a f**king waste of time.
As I walked out of the door he said «Good luck», ironically.
I left very upset for days. 2 days later I placed an order with another dealer, they offered 5k off the msrp (after all it’s a $ 55k car)
I don’t need the luck, Goson needs luck with his career if this is how he treats his customers, and the dealership needs some luck when you have such an incompetent asshole. I will tell the story to whoever I know, and as a tech worker, I have many friends who can afford a BMW and don’t have their first car yet.
If you still want to give this place a try after reading this, go ahead, but avoid Goson like plague.

Piss poor service! I purchased a tire and wheel warranty with my 2014 M235i and hit a (what-​sounded-​like-​a-​large) pothole a few days ago. A spot on the wheel walls on my driver’s side tires (yes, that’s plural) are now bulging and I came for an emergency service. Now’s where it really goes downhill fast!
First, I was told that the warranty would only cover one tire, because if it’s multiple tires then it’s likely something the owner is at fault for (and implied as not being covered under the warranty). BUT he caveated with the fact that an inspector would need to come out at look at the tires.
Second, he checks with, I assume, his management and comes back out to tell me: 1) it will be 24 – 48 hours before the inspector can come 2) if I’m ok without a car for a few days they can take the car now 3) they don’t have a car loaner or even a rental car for me to use (and I HAD to ask him about a loaner/​rental car; he didn’t just volunteer this info). Huh??? Really?
Lastly, I tell him I’ll just have to go to Weatherford BMW because my experience with their service for a warranty covered fix is same day (either fixed the same day or with the warranty assessed the same day or I’m out with a rental/​loaner same day). So he tells me to drive carefully since my tire looks like it’s about to blow out. WTF?!! Really?! Thanks dude. You really haven’t given me any other choice but to find another way to get my tires fixed. Because you obviously aren’t willing to help.

Aaron Ginn makes servicing my BMW a great experience and one of the main reasons why I drive all the way to Fremont from SJ instead of going to Stevens Creek. He’s very professional, personable and willing to go the extra mile for his clients.
Scheduling is also simple now. Really happy to be in and out today. Highly recommend. Thanks Aaron!

I really wanted to like this place, but it simply does not warrant anything more than 1 star. It really sucks for consumers like us because BMW of Fremont is like a monopoly for the area. When you are preoccupied with work 5 days a week, kind of hard to take your vehicle elsewhere for service.
I understand this review won’t change alot because BMW is a brand that sells. I love driving their cars and it’s fact. Perhaps, my review can sway customers to petition toward BMW of North America how poorly this dealership is representing their brand.
Our family have purchased multiple vehicles from this dealership ranging from the early e36 to the latest m4. I have never had one pleasant service experience. Simply put, the service advisors are LAZY!
Everytime I walked in, you can expect a lobby full of customers yet workers are chatting away on their cell phones. This is a perfect example of BAD management.
At the end of the day, I really wish people would learn to respect other people’s properties. Because the same people who work here are probably the same people who acomplain first when they are treated poorly!
P. S. I don’t need to hear a generic response how I can speak to the GM. Been there, done that, nothing changes.