Autopia Car Wash

Best in the Business! I am a regular here for past 5 years and never got disappointed. Kudos to all the hard working crew members here. Keep it up!

Just finished a 10 minute transaction with the pimple faced cashier who couldn’t figure out how to use a cash register. It wasn’t even packed its 11:40am on a Tuesday! waai was the only one in line. Tonta! they dont teach u how to say thank you at car wash academy? go back to school and get ur GED. Poor customer service. the car wash was OK.

Let me start by saying that I have been monthly payment member for almost a year and I have used their services quite frequently. In the past I have done my own car washing and detailing of my cars, but I have developed some very bad lower back issues that prevent me from doing the car maintenance. So as you can expect I am a very picky person when it comes to cleaning my cars and how they are cleaned. Here are the Pros & Cons about this Autopia.
Pros:
–The guys in the detail garage area do a decent job of claying & waxing. I am not talking about the regular hand wax only that is done by the non-​detailer workers.
Cons:
–The recent new young cashier is so rude and unfriendly. I just cancelled my membership with her and she is asked why I was cancelling and I said that I basically was not happy with the service.
–The workers «DO NOT» do a thorough wipe down of the cars. They leave many dirty areas.
–The mechanism that drives your car through the wash scratches & scraped my expensive rims many of times.
–When you ask for just hand wax they wax the cars in the sun and leave lots of unwiped waxed areas. When I ask the girl workers to wipe the areas missed they become snooty.
–I always request for no fragrance spray and they always end up spraying with the worst scent.
–When I pay extra for adding dressing to all the black rubber trim they only do the sides. I ask them to do the rest and they get mad. I reply to them by saying that I paid extra for this service and I expect you to do it right.
–Prices for the various cleaning packages are way to expensive for actual results.
–They need to better train the employees on thorough cleaning and wiping practices.
–They never clean wheels correctly nor they add enough tire dressing.
So, my message to this business is that if your in the business of cleaning cars, customers expect a «THOROUGH» job. That’s what we are paying you for and not a partial cleaning.
I cancelled my monthly membership ($ 43/​month) because 100% of the time the work was not done completely or thoroughly. I will take my business elsewhere.
So, if your a person that cares about your car and how it is cleaned, I DO NOT recommend this place. I recommend detail shops that do Hand washes and or mini details for a decent, but completely thorough job.

Keep a close eye on your car. Truck in front of my car went off the track and damaged my car. Autopia not responding to my auto ins co. Nice business practice Autopia.

Dont ever ever come here! They just scratched/​dent my car. I will never coming back there. Yes, they showed me all the cameras but not every corner of their place! Manager was so rude, speaking in spanish on the radio while talking to me. Also, he’s saying that i didnt get it there. Im like, before i left my car, i checked every corner of it and theyre all good (i only have my car for a month, brand new) when they finished cleaning my car, i drove to my friends house. So when i got out from my car, i wanna take a picture of it and i saw that dent/​scratched!!! At first i thought it was just a dirt but nope!!! So i went back and asked for the manager and he kept saying «oh you didnt get that from here» im like whatever!!! Bullshit!!! From now on, ill just carwash my car myself! Cant trust anyone now! Good job AUTOPIA, been coming to your place for so long now but look what youve done to my new car? Nexttime, please be extra careful. It happened to me already, please dont let this happen to any other cars too.

It’s okay here. The lines were long so I was hoping for awesome service, but it was mediocre. There were plenty of spots that were still dirty inside and outside of my truck, but oh well.

I have mixed feelings about this place. I came here to get my car detailed and I wasn’t to sure in where to go so I just went to my normal place that I got my car wash. So as soon as I reach the front. they have a bunch of choices for detail, I was specifically interested in the clay bar treatment along with the mini detail, the guy said that he would give me a deal for the clay + mini detail for $ 150. So he went ahead and charged me $ 150 for a $ 214 detail. (89 for the clay wax & $ 125 for the mini detail. It took a total of 2.5 hours and i was watching my car the entire time and I noticed that they didnt do the clay bar. when the raised their hand to let me know its ready. I asked politely if they clay bared my car and they said no. that it just said that «mini detail» and explained to them with the guy said. and asked me if i wanted to come back or do it now. At this point I just wanted to get it over with so I asked if they could do it now. They took my car back in and 13 minutes passed by and they said my car was ready. –_​_​– IM PRETTY SURE THEY DIDNT CLAY BAR MY CAR in 13 minutes, and I couldn’t tell because they pulled my car all the way into the garage. SO… basically I just payed an extra $ 25 to have them pretend to clay bar my car. Dont get me wrong it was very clean inside but if i paid for something I expect to get it. I guess thats what I get for a «discount».

Not sure why all the bad reviews. I have been coming here for years, my parents come here, my sister comes here and so does my husband. None of us have ever had an issue. Great service, friendly!
And I wouldn’t recommend leaving valuables in your car no matter what car wash you go to.

WHAT A WASTE OF MONEY, a complete «RIP OFF» they charged me 140 $ and they didn’t even focus on the area I specified! I’ve never felt so ripped off before in my entire life! Of course they charge you before you get your car, so then what? You get fucked over if they don’t do a well enough job! Took me 2 hours to get my car! Only to wait some more because they didn’t do as you specified! Complete bullshit! Never coming here again! And I’m advising anyone and everyone to stay away! And go anywhere else but these crooks!

No place is perfect, but this is my favorite place to bring my car — they do a great job, they follow instructions and the managers really walk around to make sure nothing is missed.

THEFT ALERT: Had been coming here for years and the worst happened to me last week. I was chatting with the guy who checks people in as the incident happened and thought i was in good hands. Employees cleaning my car stole a laptop, a cellphone, and cologne as well as backpack from the back of my car. I tried to follow up with Marcos and the camera was too blurry to see the guys cleaning my car and couldn’t make out what they did. I found out the following day that my items were missing when I went to use my laptop from the back and it was all missing. I have made a police report on the incident, about $ 900 worth of items now gone. I noticed now that theft has occurred at autopia more than once and their cameras are not useful at all.
here is a tip, if you are going to be coming here, keep your eye on your car AT ALL TIMES especially if you have valuables in your car. I do not trust this establishment anymore.

We took our car here for the first time, and while it came out clean both inside and out, the organization was a bit chaotic up front. It’s unclear whether you’re supposed to stay in your car or get out, and at what point you should pay.
With not many car washes in the area, most customers are stuck with limited options, thus forking over $ 21.95 for an interior + exterior wash. Yes, the coupon on the backside of the reciept makes the following wash more affordable, but I’m not sure we’ll be back to use it.

I went back to this car wash after several years after being disappointed back then. Nothing has changed in my humble experience. When my car was ready, there were over 5 spots that were still not clean. I had to walk around my car carefully and I was not happy. The lady who was cleaning my car should be trained better to check a car to make sure it is really clean.
Several years ago, when I went to this wash, my car had soap spots all over it after it was «cleaned». The lady who finished cleaning my car after I asked her to clean the dirt on my car was friendly and helpful.

I have been going here for over 15 years now but I guess times change. The staff was nice, helpful and courteous. But no more, their new cashier is rude beyond rude. Many times I have gone I forgot my discount coupon but because I go there every time and they can check that I have been there hundreds of times they just apply the discount. But I guess she’s trying to impress her boss by being a hard ass and a jerk even to long time customers. Well this one customer and his 4 cars and my family will NO LONGER go to Autopia. There are many choices in Fremont and I would rather go to somewhere else and pay more than not be recognized as a long time loyal customer. I may go back but only if the woman is fired. She was on shift Aug 6 around 6PM. I would rather say the shift than describe ethnicity.
Goodbye Autopia!!! Good riddance.

My first wash with them was great but subsequent car washes have been okay but not as good as the first one. It looks like it depends on which workers cleaning your car. But I’m fine with it because it’s still a lot more than I could do myself and unlimited car washes is great.

They are getting a 1 star review today from me, because after I got my car back from them, I found that my passenger seat, non powered 2 door, was broken/​stuck. I went back behind to seat to see if it was stuck and found that it was broken and pulled a peice out from under it, it was working just fine before they got there hands on it. They have no respect for customers as they didn’t come clean about it, it was quite obvious the way it was broken whoever moved the seat that rough would have heard it break off.
Also I have one other bad experience with them, which after I should have stayed away. But being in a drought I can’t wash my own car. They use the same rags constantly, over and over again. Which on my silver car, left a huge dark smudge all the way across the driver side door and to this day it is still there and unremovable, whether it was the machines or there rags they screwed up my door for good. I think my experiences with them are officially done as I’m not going to overpay to have my car ruined time after time.
I recommend staying away from this place or keeping a very close eye on your car which is what I should have done. If you have a silver car it’s only a matter of time.

Personally I think they are sightly over priced for how clean my car actually was. I took it in dirty from a rainy highway road trip and the interior wasn’t bad since I just bought the car a few weeks back. There were a couple of dirt spots here and there that I wiped off when I got home.
The thing is did like was the fast service! I will be returning for this reason and the people were nice too.

Been coming here forever. I used to have the monthly pass with previous vehicles but now just stop in when I can. If you have a high end vehicle or just wash your car a lot get the monthly pass and offline wash for high end. If they miss anything g just ask and they will clean it to your liking. I also like the coupons they have.

Full-​service car wash located on Dusterberry Way near the DMV. They are pretty spacious, have ample outdoor seating, and there’s usually a food truck in the parking lot of the liquor shop next door.
Husband & I came here to get one of our cars waxed — in total, it took about 40 minutes, which was reasonable. Quality was good (although nothing amazing) but they are a bit pricey. I would give them 3.5 stars, and we may come back just due to convenience.

It appears a lot, if not all of the low star ratings reflect experiences with people noticing some sort of damage/​scratch after the car wash. I have never experienced that here (knocks on wood) but I also would never bring a brand new car or paint job to just your average car wash. I would either do it myself or have some serious detailer do it.
They’ve done a decent enough job with my older vehicles that I now use them for work vehicles as well. It is full service, so even the lowest level of wash will include a vacuum, wash and complete towel dry for about $ 20 and five bucks extra for larger vehicles. So a simple wash here, with NO line, will still run about 20 – 30 min, so prepare for that. I avoid weekends due to the lines and if there is a line of more than 4 – 5 cars then an hour would seem more normal.
But if you do have the time, what you will get is a thorough job that I myself admit would be very difficult to achieve, doing it yourself at home. Just the time they spend on towel drying the exterior and polishing «all» windows in and out would be exhausting at home.
And just like a new haircut, a freshly cleaned car just puts that extra swagger in my step for the day. It is something that I procrastinate often but always glad when it is done. Thanks Autopia for the years of service and a very productive way to spend my lunch breaks.
Tip #1: You can buy a 3 wash package (in the form of a gift card) and you will get a 4^th wash FREE. I always get this.
Tip #2: El Chavo taco truck out front. I can order, sit in the shade and eat 4 legit tacos before my car gets waved for pick up. I always get this as well :))