AutoNation Honda Fremont

I’m disappointed with how they don’t honor the warranty on battery. I wen’t there just today to claim warranty on a 4 year old honda civic battery. That died and I replaced with Everstart battery from walmart. So I brought that honda battery to the service department at this dealership and had it tested. Of course the ‘out-​of-​car’ mode test in the battery tester said the battery is unstable. But the service manager told me he can’t process it cause it can’t get a proper reading. What? How will he get a proper reading from a bad battery? He said it has to be installed back on the car? Another what? You’re better off buying from Walmart. They would honor your warranty as long as you keep the receipt and not waste your time. And added benefit of Walmart is that you can get battery at less price even in the middle of the night, like I did when I got stuck with a bad Honda battery. Don’t trust their warranty. It’s loaded with fine print rigged against you.

Hashemi, Najib and Vinny were some of the most honest, straightforward people I’ve ever worked with to lease a car. I can’t recommend these guys enough! They were patient, not pushy, and answered all of my questions while my toddler son ran around like a mad man. Will definitely come back to lease another!

I recently purchased a Honda CRV and the sales people are all great. I had Kent Brenner and he was very friendly, kind, understanding, patient, enthusiastic, patient, very knowledgeable, relaxed, PATIENT, a good sport and cute too! LOL I started out there even before 9a, and he stuck it through with my family till 4pm! See what I mean PATIENT, LONG DAY! During that time we test drove and lifted hoods, tested the backseats and switched cars numerous times. He went over the Certified HONDA meaning and I made him work that day. Then he passed me to David the finance guru. David was also very patient as he still had my family there. I will totally recommend this place to anyone. Too bad it’s not a place I can frequent often, or can I? This is what buying a car is about! Thank you, Thank you, Thank you!!!
Your Honda Lover~

I lease an Honda Civic 2016 from this place. I went and got oil changed and some maintenance that took at least one day to finish. They finish my car at 9:00am but I pick it up at 12. When they gave me the car, and I was a bit shock. No car wash? Wait a minute, I thought every oil changed or maintaince you get a free car wash? I even for the Honda Care, but I was in the rush gotta get the car and get to work so I wouldn’t do anything about it.

Had to come in for a recall. Long wait on the phone on hold to make an appointment. 8mins, I timed it. Waiting in the service area with my car for 15 for someone to even bring the car in during our appointment time. No one acknowledged me whole here. I had to ask where to go and they keep pointing me back to see and wait on my car. Why are they the only dealer in the area…

I used
to get online quotes from 3 dealers and Autonation had the best price. No nonsense and no haggling from start to finish. Thank you, Nelia, for the very pleasant and stress free car buying experience!

If I give less than this. It would be a total insult for this place as the service was soooo good. From the moment we landed to the moment we had the car. Awesome. We were the last to leave and the sales guy and Manager all were there with us throughout. Out of the world. We didn’t have to bargain even once. They gave what was the most awesome quote in the beginning only. This was really cool. Thank U for giving us a second car

The moment I pulled into the dealership, right next to the 2016 Pearl White Honda Accord, I knew it was mine! I cannot begin to explain how great these guys were! Our salesman, Ace, heard us out on our needs, wasn’t pushy and provided all around great customer service. He even called me the day after I purchased the car to make sure I didn’t have any questions or concerns. Our finance guy, Henry, had us in and out. (he’s got his job down!) Thanks Auto Nation Honda for a hassle-​free experience and making that sweet ride allll mine! I’d recommend these guys for any of your Honda needs!

Best experience purchasing a car.
I have some shout outs to people at he dealership so I’ll refer to everyone by their first name.
Sales
First, I didn’t even have to go into the dealership to haggle; that process usually sucks. Instead, I checked
and was contacted by Sandra, a Sales Associate, who began discussing pricing with me online. As we got closer to what I was looking for, her manager, Ali, did the final price negotiating with me. I was out of town when we finalized the price, so they held the car for me for a couple days till I was back in town. Everything was super smooth when I came in. The longest part was just me test driving the car and learning the tech features. Paying for the car and leaving the dealership was pretty quick.
Service
Really enjoy coming here. They have gone above and beyond to make sure I am happy. I came in to get some stuff installed. There wS a slight issue with the installation but they totally worked hard and remedied the situation with some perks. Andre and Devron were super helpful and took care of me.
Love this place and love my car. So glad I purchased from here. :D

This was my first time here. I was in town and needed a oil change. Aisha Cain was my service advisor and she was so fabulous! I dropped off my CRV and within the hour it was ready. They were very busy so I was very happy with the prompt service. The price was a little steep but it is the Bay Area so mot surprised. She did give me a 10% discount which was very nice. All and all a great experience.

I have used Honda for the past 2 years and i usually receive service in another Honda location where i purchased my car. One day i was unable to get an appointment at my normal location and made an appointment at AutoNation Honda Fremont. I was blessed to have met Lily Tran who is THE BEST Service Advisor I have ever had an experience with. Not only is Lily friendly she treats you like a friend not just a customer. As a single mom I am always leery about the UP-​SALE when going to get service on my car (you need this you need that) but with Lily i feel like she is giving the best service for ME in making sure i am safe without all the extra hoopla.
Yesterday my car would not start and I was frantic to say the least. I called AutoNation Honda Fremont to see if I could get an appointment late on a Sunday :(. Of course they were closed. I sent an email to Lily with the Subject Line: HELP. to my surprise she responded right away stating she would not be in the office until Wednesday but instructed me on who to speak to on Monday (Corey Acuna who was awesome also). When i arrived on Monday morning Corey informed me that Lily texted him that i was arriving and all the information that was going on with my car and took my car to be checked out… WHO WAS SHOCKED??? MEEEEEEEEEE. Needless to say I am so pleased of the Awesome customer service Lily has provided and recommend if you need Honda Service see Lily Tran or my new friend Corey Acuna.
Lily if you see this message… Thank You for making me a believer again in GREAT Customer Service. You definitely know the meaning of it and raised the bar for all employees there.
#whoneedsaraiseLILYTRAN
#needtorateher10stars

I have used Honda for years. Though the staff has changed throughout the year. Great customer service. Some things I go frugal with but others not, such as auto work. Service and quality are important to me when it comes to a car.
I have used other auto repair places, with some consiquences.
I was amazed that they have lady service folks and I dealt with a young African American lady that knew her car stuff. Great job and well done.
Also, no free car washes due to the California water shortage and always ask for a discount on your car work. BTW they mail you coupons for services and their may be coupon deals on their web site.

My review goes to Gregory from Internet Sales, Henry from Finance and Corey from Service. After deciding that it was time for me to retire the old PT Cruiser, I came across a listing for a 2013 Honda Civic Hybrid on Autonation Honda Fremont. For the price and the super low mileage (18,000), I felt that it couldn’t hurt for me to try it out for a test drive. The picture on the listing didn’t do the car any sort of justice whatsoever, the car is in new condition and drives so well. I was in and out of the place within a couple hours with all the paperwork signed off. A couple days later, I got a phone call to schedule my Lojack installation, which was also really quick as well. All of my friends whom have seen my car have expressed how lucky I was in getting such a great deal for a great car.
Gregory, Henry, and Corey were all very courteous, professional and easy to work with. Thanks for making the process easy for me!

This review is for the dealership’s internet sales department. I requested a quote online and quickly received a phone call from Greg Boynton. Greg was patient in going through vehicle specs with me, and very honest in coming up with a fair and competitive price. He had excellent follow through and sent me the quote via email immediately following our conversation. I really appreciate his thoughtfulness and professionalism. I highly recommend Greg and this dealership.

Where do I even begin with the accolades? One of my best friends, who had recently purchased a Honda Civic from Autonation Honda of Fremont, referred me to Benny Echols. She raved and raved about his professionalism, attentiveness and most importantly, his integrity. She’s really great at reading people and is a shrewd business-​type, so I went on her word to meet with Benny.
I trusted my friend before, but now I would even trust her with my new Honda Civic! She was spot on about Benny! He provided me with platinum level customer care — is there anything more prestigious than platinum?
Benny was transparent, kind and down to earth without any of the sleazy shadiness or phoniness most commonly attributed to car salesmen. In fact, he was a delight to interact with while he worked tirelessly in my best interest to ensure my car selection and price were the absolute best for my personal taste and budget — I got the most amazing deal! For the amount of attentiveness he provided, you would’ve thought I was in the market for a high-​end Ferrari!
Henry Helmandy in Finance continued the «elite» experience Benny had provided. My last car buying experience was unpleasant to say the least, but Henry put me at ease and destroyed all my old notions about car dealership finance managers! He was absolutely amazing and didn’t try to pressure or take advantage as some are known to do!
A true testament to my esteem for Benny, in less than 2 hours after purchasing my Honda Civic, I had already referred him to a majority of my friends/​family members, most of whom will be in the market for a new vehicle in the upcoming month.
Because of my stellar experience with Benny and Henry, I can honestly say that every single person in my vast network will know about Autonation Honda of Fremont, Benny Echols and Henry Helmandy. If you’re in the market for a new Honda, do yourself a favor and see Benny Echols at Autonation Honda of Fremont! You wont regret it!
Thank you sooo much guys!

This rating is really for the service dept at this Honda dealership. The sales men here are very pushy and rude. I don’t remember the two men’s names as this was last August 2015. When I was looking for a car with my parents but was undecided on the model I wanted and tested some models, I just couldn’t decide what to get?! They basically dissed me! They didn’t even say just come back and I will find a better deal for you… nothing…I went to another Honda dealer instead. They lost business on me that day!
As for the service for the two times I came, one for oil change service on my daughter’s pilot and today, my accord, it was very good customer service. My ratings would have been a full 5 stars but I have to include the sales side, too. I would have taken two stars off but Service Dept gave excellent service.
Today, I called to ask the service Dept some questions and it was pretty informative and what they can do for me. They do offer comparison coupons from local dealer services so make sure to bring it in. It’s best to make an appointment but I called and the lady said they were not too busy. She was right.
Good thing I found a coupon for $ 44.95 synthetic oil change from a Milpitas dealer but Alex helped me on that. He said I was a little too early for my oil change (5k+ only still on my car) and gave me tips on what to look for on my next oil change. The light has to go off or oil life should be from 15−10% even if you have synthetic oil. It doesn’t matter if 6 months or more but go by life of oil only on the dash. I should have read the manual on my car! The oil change indicator will say it on my car… duh! I am still new to all this tech from the new cars! Hehe…
Alex gave me a deal for synthetic oil change for $ 39.88 + free tire rotation instead since it’s my first time here. Coolness! We brought my daughter’s Honda Pilot here but she paid for it but still good service from the other guy. ;-) I waited in their pretty big waiting room. They offer water and coffee while you wait. It took less then an hour to complete the service. Alex came to me personally that it was done and paid at the cashier. Great service and I will be coming back for service only… and not to buy my next car!

Contrary to all the negative reviews, my husband and I had a great experience at this Honda dealership! The customer service was top notch compared to the other dealerships in the South Bay that we visited before deciding to come to Fremont Honda.
They were busy due to the President’s Day holiday, and it was hard to find parking. When we drove up, we noticed a group of people crowding around the 2016 Pilot EX-​L we happened to go there for. We walked up to car to take a look inside. An older lady that was there before us had been asked if she wanted to test drive the car, but she passed and needed more time. We were then swiftly approached by Sami, and asked if we were interested in the car and wanted to take it for a test drive. After confirming the model, we agreed. Even though we had mentioned, the car would be my husband’s, Sami made sure that I also got to test drive the Pilot. This was a plus in my book!
When we got back to the dealership, there was the same group of people when we first arrived at the dealership waiting to also test drive the car. Sami made sure we were really interested in purchasing the car so that he can block any more test drives to the car. We were ready to make a deal and went into negotiation.
Sami was not pushy at all, and made sure whatever options we didn’t want were not included in or purchase price. We got the monthly payment we were ranging for and an okay APR of 5.99%. We agreed to the terms and waited for a financial advisor to open up. This was the longest part of the whole sale. Apparently, the dealership was selling more cars than the financial advisors could handle.
Sami made sure we were okay during this whole time. My husband is a big jokester and asked him if he had any snacks and drinks to provide us since we had not eaten… like a cheeseburger. I laughed it off, but Sami came back with two bottles of water and two granola bars! An hour had passed, and the financial advisors were still backed up. An ice cream truck had passed and Sami asked if we wanted any. We took the offer, free of charge. This guy is great!
Once we got to finance, they were able to drop the APR to 3.99%!! What a deal!!! I didn’t get the advisor’s name, but he was also great!
For being a high volume dealership, Sami and team made sure we were well taken care of from start to finish as if we were the only ones there at the time!!!
Ask for Sami! You won’t be disappointed!

I read the reviews on here and should have known better. We decided on taking a chance on this dealership since it was close and that was probably a bad choice since when making a car purchase you should at least do a little research right? I’ve had a lot of family and friends buy Honda’s but never heard of this location I wonder why?
To spare you the details, wasted a couple hours here. The sales guy promised and hand shook on a price. He also ran this price by his floor manager which I emphasized was the out the door price. I did not waste the guy’s time I told him the model and year we were looking for and price range we were prepared to pay.
After taking my details I was then introduced to another manager who proceeded to write down on a piece of paper that I was lucky to come to this location because they had a 98% customer approval rating which he wrote nicely for me on a piece of paper and circled it for me in case I forgot. I wanted to mention the less than flattering reviews on Unilocal but I thought I was going to be «different» and have a positive experience.
The gentleman proceeded to tell me that the price I had agreed upon was several thousand dollars off than what they could give me. Mind you, this was after a leasing consultant and floor manager had assured me of the price. He went back to this sales staff and floor manager and told me he could lower it a bit more and insinuated he was doing me a favor.
I wasn’t in the mood to play games and we got up and left the showroom. I know enough people in the industry and I’m educated enough to know what’s good business practices and what are not. I actually got a good laugh later on about the whole situation and wanted to wait a couple weeks to write a thorough even keeled review. I’ve shared the story countless times already with family and friends who have seen our new car which we purchased somewhere else.
* Unilocal is such a great resource and I should have known better. Please take a look at my other reviews to ensure that I’m a fair reviewer and have no axe to grind here. Of 500 reviews I only have 31 ranked as 1 star (roughly 6%) and for this place I would go lower if allowed. As the addage goes …“when there is smoke there is fire”. I was an «easy sale» but after this experience I just wanted to share my unfortunate experience. Shout out to the lady at the front desk who was very cordial and asked me to speak to a general manager which I politely declined because a place that does business like this is not worth buying from.
I ended up buying a car a week later with no haggling and the staff at said place said I was one of their most pleasant/​easy customers ever. Happy car shopping folks!

My wife and I went here yesterday (my wife’s CR-​V needed an oil change– I tagged along because my wife needed some eye candy).
We were in and out after about 2 hours (this wasn’t bad given the «morning rush»).
The reviews for this dealership are all over the place (I understand why it’s only averaging 3 stars).
My wife and I were pleased when we left. Still, I can’t say that this dealership deserves 5 stars (it partly has to do with the prices).
Some Prices:
Standard Oil Change: $ 39.88 + tax.
Premium Oil Change: $ 74.60 with tax.
Tire Rotation: $ 79.88 + tax.
The tire prices here are a bit high.
The cheapest tires are over $ 116 each.
The most expensive ones are about $ 174 each.
Some coupons can be found on the website:
.
Service Hours:
Mon-​Sat 7 a.m.-6 p.m.
You’ll be called when your vehicle is ready (if you’re off the premises, you might be asked to pick it up by 6).
If necessary, it can be left here for free for 5 days.
After that, there’s a $ 25/​day fee.
My wife was told that she could have made an appointment (she received some bad info before going here).
Another review suggests, though, that making an appointment won’t necessarily save you time.
The waiting area seats at least 30 people (there are even some workstations by the restrooms).
The long couch seemed comfortable (after talking to her service advisor, a young woman sat down and promptly opened her bento), but my wife and I had an errand to run.
There are 3 TV’s (one of them just seems to be for show).
The smallest one is in a private room that seats about 5 (a family was having fun inside).
You can also help yourself to coffee and tea.
One of the service advisors almost banged into me.
Another one seemed a bit lost, like the vehicle she was looking at was from outer space.
In general, though, I was pretty impressed with them (they worked hard and tried to be quick).
It was raining here and there (I was surprised that a female customer was wearing shorts), but that didn’t slow anyone down.
David provided great customer service (the only minor thing is that my wife had to repeat herself a little).
He even made it clear that he strives to do just that.
The cashiers didn’t make a good first impression (they were chirping away with each other when we approached).
The one that my wife had, however, proved to be competent and thorough.
A sign at the cashier’s desk says that you can make appointments online.
The website isn’t provided, though. o_​O
The oil change occurred, and the oil life light was reset.
An inspection was also done for free.
My wife bought her CR-​V at Livermore Honda, but she plans on going here for service.

CUSTOMERS BEWARE.
They will give you what seems to be a great deal… and when you get to financing that’s where they will gouge your eyes out. They lied to me about my credit score, they never once showed me my credit score (by CA law they are supposed to). I was led to believe I have horrible credit and that’s why my APR was super high. Funny enough though if I purchased their after market warranties, what do you know, my APR got better. That’s when I figured out their scheme.
They will blatantly lie to your face about your credit score to give you a higher APR, that miraculously gets better if you purchase their warranties.
STAY AWAY.