L.L.Bean

This fall I purchased a winter coat from LL Bean, and this week the zipper broke. I called their help number and was shocked to get a real human on the first ring. I told him my issue and he said no problem. He is sending me a new coat at the same discounted price I paid and then issuing a full refund when I return my coat. Couldn’t have been nicer or easier. So refreshing in this age of phone trees. Will definitely be giving them my business again

DO NOT BUY their highly-​touted ‘wicked good’ slippers. Just got my 1^st pair and they are crap. Cheap materials and they have NO SUPPORT whatsoever. The sole is stiff/​hard and the false uppers fall all over the place. The new ones are made in China, and they show it!

I have never had better service when buying from a company online. When I didn’t like the color, they returned it quickly. When you call customer service, very friendly actual humans (no robots!) will talk to you and help you. I am very satisfied with my fleece lined flannel and will definitely use LL Bean in the future. It was a little pricy but after all they did, it was worth it.

Wide selection of products. Somewhat expensive. Helpful staff. Online services poor. Will promise a «will be delivered on» date which is not always the case. I like purchasing with knowledge of when to expect my order but with ll bean they won’t even bother to send a text if your order is late not to mention failing to offer any incentive to order with them again. They used to provide very good customer service.
No more.

How could anyone not give LL Bean a 5-​star rating? It had been a few years since my last visit to this landmark. Today was a perfect day for it — mild day in late January, busy but not out of control. Saw the giant fish tank with various species and trout and salmon and the giant clock which I had missed previously. Both are worth taking in during your shopping excursion. Picked up a few items that we couldn’t live without (haha). Can’t wait for another excuse to come back.

Beautiful place, great people and service!!! It’s an experience you’ll love it even if you don’t buy anything

I gotta say I was supposed by how cool this store is. I thought it would be pretty good, but it exceeded those expectations. The store is enormous and tons of people go here daily, but they have lots of staff and multiple check out areas. Parking wasn’t the easiest to find, but didn’t take more than 5 minutes– and was free! I don’t ever shop in person, but this is a pretty cool store to check out!

Going shopping the Monday after Christmas may seem crazy, but who can resist visiting L.L. Bean when you’re on a trip to Maine. It’s true — this place is actually open 24 hours a day, 7 days a year.
My husband and I came to exchange a shirt that he got for Christmas (wrong size), and even as busy as it was, the staff was always happy to help us find where items were in the store, answer questions, and the checkout line went a lot faster that I expected.
From start to finish, our visit was delightful, even though it did take awhile to park — to be expect when so many folks are out looking for post-​holiday deals and exchanging presents.

Good ol’ Bean’s. They’re ridiculously overpriced and sometimes things fall apart really fast, but you always know they’ll take it back without a fuss. If an item lasts more than a year, it will likely last a lifetime.
They have decent outdoor gear and very comfortable home goods, but they historically carry clothing that only my mom would wear. That said, it seems like they’ve been making an effort too update the style. Too bad that style is largely found in the Signature series, where shirts might be $ 80.
Going to the flagship store makes me love Maine even more; it’s full of cool stuff like fish tanks, historical displays, a pond, and lots of stuffed wildlife.
It’s been a long time since I made a tipsy midnight trip there, but it’s always a good time.

I visited Maine for a few days last week, for outlet and Christmas shopping and no trip to Maine is complete without a trip to the LL Bean store in Freeport. The store is open 24 hours, bigger than you can ever imagine and so clean and well stocked. Customer Service is excellent, every employee that I came across was so nice and friendly. Maybe its a Maine thing. but that doesn’t happen where I live!
The store itself was beautiful. 2 levels of great products, shoes, clothing, gifts, Christmas decorations and this is just the main store. They have a separate store for guns and similar items and the home store is in a separate building. Theres also a café on site that looked really nice. and across the street from the main store is the outlet store. The whole main street of this town is outlets and other great shops, eating places and whatever else you’re looking for!
I had no problem locating the items I went in for, browsed around the rest of the store, wishing I had a higher limit on my credit card because I could have done some serious damage! Checkout was quick and easy, despite the long line and I was on my way to do more shopping in the outlets. I can’t wait to visit here again! and I love the giant shoe outside!

This ²⁴⁄₇ monstrosity lives up to its billing as the best damn outdoors superstore standing. Need a pair of boots for any weather? Check. Want three football field-​sized floors of clothing and sporting goods to choose from? Um, yes please. Get hungry while you shop? Grab a lobster roll at the café. Want to learn how to fish, tie knots, snowshoe, or survive in the wilderness? Sign up for a class onsite! You could literally spend half a day at the store, and once you leave, you’ll stay brand-​loyal to LL Bean.
Somewhere Paul Bunyan is beaming with pride, which is probably why he left one of his boots outside the front doors.

Lifetime Guarantee
Trusty Duck Boots get New Soles
Return postage FREE!
#NOLA_​Haiku #Haiku #Poetry
#LLBean #DownEast #Maine
#YouHaveOurWord #Freeport #LifetimeGuarrantee #CascoBay #AmericanMade #GreatOutdoors
#CompleteSatisfaction

LL Bean is awesome! It was really fun to look at all the clothes and gear in person as opposed to the catalog. I picked out two sweaters and I am very happy with my purchases. We took pictures in front of the big boot at the front door and it was an overall charming experience.

Whoa, I didn’t realize that the LL headquarters in Freeport is like a college campus! This place is HUGE! Kudos for having a women’s plus size section (albiet small). Prices are high but the lifetime guarantee makes it worth it. LL knows their stuff is of high quality and they stand behind that. Great staff, organized layout, tons to see. A must do if you’re in the area!

As a local, I have always thought about LL Bean as just something we have access to. But, when people come to visit they remind me how amazing the store really is!
Giant parking lots, free outdoor concerts, free shipping, a lifetime guarantee and return policy on EVERYTHING they sell, and it’s open24 hours… Marketing genius!
There are displays to entertain the kids, a giant fish tank, a huge LL bean boot, and a pretty good café with wraps and fresh lemonade. Try going on a weekday if you want to stave off the potential madness of traffic and parking.

It seems to be kind of a Maine requirement to stop at L.L. Bean’s flagship store in Freeport. I have to say that it definitely is a very nice and interesting store. The store itself has been made up to have that outdoor feel to it with displays all over including mounted moose heads, deer, and other taxidermy wild game animals in addition to forest displays. The store is very clean and new looking with plenty of parking nearby and several very clean public restrooms. There are a lot of employees available to offer any help you may need. This store is huge and sells pretty much anything you could think of that you may need for outdoor activity. The one downside is when you shop here you are paying for the L.L. Bean name. Everything is very pricy here. Unless you are a very avid outdoorsman you may not feel the price is worth paying to buy anything. Even a simple tshirt with the L.L. Bean name on it was $ 75. If you’re looking for lower price items from them you may want to check out their outlet store a block down across the street at Village Station. Overall a very nice store but I’m taking off a star for their downright outrageous prices on a lot of items.
Don’t forget to take a photo next to the giant boot outside!

If you are from Maine and you never heard of L.L. Bean then you should pack your bags and leave!!! Beans is an outdoor staple for any of your outdoorsy type families and enthusiasts. Many people complain about the higher prices but name another store that is open 24÷7÷365 and offers lifetime guarantee on all their products?
They have gotten so big over the years that some departments have moved into their own building (Home, Canoes/​Kayaks, Hunting, etc). I would say that they take up a good part of Freeport but they have everything you would need no matter what outdoor activity you have planned. There stores are well staffed, have a great knowledge base of their products and the atmosphere is very relaxing and not loud.
If you do not like crowds well then you should take advantage of their ²⁴⁄₇ hours and go late at night or early in the morning. Trust me there is no trouble parking close to the store at 12am when you want to get some of your shopping done. Can’t find it in the store they will order it for you and have it delivered right to your home for FREE.
If you become an L.L. Bean employee I believe the discounts are still 33% on all items including gift certificates and 40% for all canoes/​kayaks and certain camping equipment.

L.L. Bean is the best place to find gifts for the family and shipping is free.
When a cashier first told me this, I picked up the maple candy lobster next to me, held it out to him and asked, «free?»
Him: «Yes.»
Me: «Just this one piece of candy?»
Him: «Yes, we ship everything for free because we care about our customers.»
Not just the shipping, but their also helpfulness and their replacement guarantee make L.L. Bean the epitome of great customer service. Three years ago, I ordered a backpack for my BF and two years ago the stitching on a strap started to unravel. He kept wearing it for about a year regardless. When we were in town earlier this month, we took it in and they replaced it. Absolutely great.
I purchased not just Maine-​themed gifts for friends and family, but also beach bags, camping gadgets and toys. Everything is well made. This is not the place for a novelty t-​shirt, though. If you want a «cool as a moose» shirt, then you will need to go to a more tourist-​centric store. I bought a plain t-​shirt at L.L. Bean for close to $ 25 dollars, which is the most I have ever paid for a t-​shirt, along with a pair of yoga pants for $ 45. The material feels of good quality. Unfortunately, the rest of the clothing is too old-​fashioned looking. It reminded me of what my elementary school teachers would wear during the 1980s.
My favorite section of the store is the home goods building, across from the main building. They have wonderful outdoor and indoor décor. For whatever reason, I bought several tea towels with Moby Dick screen printed on. If I go one more time, I will get sucked in and ship to Austin a pair of rocking chairs, floral print sheets, and wool looped rugs.

I was an L.L. Bean kid growing up — I’m a Mainer, so it’s hard not to be. I had the sweet monogrammed backpack, my family had tents, and many times a year we would randomly take trips there in the middle of the night «just because». They were and still are open ²⁴⁄₇. And regardless if you’re there at 3pm on a Saturday afternoon or 3am on a Tuesday night… the employees are abundantly helpful, intuitive, and genuinely want to make sure you’re happy (whether that means helping you or leaving you alone entirely at your request).
But here’s the brutal reality of L.L. Bean: their stuff is expensive. I mean… EXPENSIVE.
Why? Because it’s literally some of the highest quality products made anywhere in the world. And they so stand by that belief that should anything happen to your L.L. Bean stuff… you can return it: according to their website, «our products are guaranteed to give 100% satisfaction in every way. Return anything purchased from us at any time if it proves otherwise. We do not want you to have anything from L.L.Bean that is not completely satisfactory.»
They mean it.
(Ask me sometime about my dad and is infamous/​borderline nefarious boot returns).
And let’s talk about the boots… which, yes, are made in Maine. Which have been a staple since the early 1900’s to people EVERYWHERE. Which were on serious backorder for a while because all the hipsters in NYC, Austin, Seattle, etc. needed a pair (so they could snap an Instagram of their feet while walking… no, really, that was/​is a thing).
It’s because L.L. Bean’s stuff never fails you. Seriously: to this day, I have one of their extra-​large Adventure Duffle bags in the color navy that I’ve had for 15+ years… it’s travelled the world with me. It’s been thrown, kicked, dropped, dragged, used as a pillow, brought to the beach, brought to a volcano… and it’s STILL in nearly perfect condition. I’m getting ready to make a purchase of their (tres cher) Stowaway Day Pack in mineral gray and I don’t think I’ve been this excited for a material purchase in a while!
I hadn’t been to the flagship store in a while, and recently explored the campus with great glee. I forgot how much they encouraging touching, and trying on, and climbing through/​on/​around. I stuck my head up inside a bubble in their riverbed fish tank (tourists took photos). I rocked in some chairs. And I became momentarily convinced that I needed to hike the Appalachians (because, surely, with all the great stuff Bean’s provides, I’d be an instant expert).
L.L. Bean is great — great for our state, our community, our economy. If you disagree… well, you’re prolly a tourist anyway. And we all know how Mainers feel about tourists. ;)

I happily write this review OF THE FLAGSHIP STORE as a customer, as a Mainer, and as a former employee. The ownership knows that the Freeport LL Bean location has become more than just a typical retail store: It’s a necessity for local hunters, campers and insomniacs alike. A weekend destination to look forward to for fellow New Englanders. An exciting experience for customers who have shopped via the catalog or online for decades, but have never before made the pilgrimage to Freeport. Employees go through extensive customer service to make sure that every customer — coming from both Brunswick down the road or from all the way across the world –has a very genuine and human interaction with the store. As LL Bean himself once said, ‘the customer is not an interruption of our work, but the reason for it.’
As a customer, I’ve always been treated with the utmost courtesy — and better customer service than one can expect from a typical retail store. If they can right a service wrong they will go out of their way (within reason) to honor their satisfaction guarantee.
Even if I don’t always buy something, I love to walk through the store, crawl through the tents, play with the camping gadgets, try on the new coats… it’s like the adult outdoorsy version of ‘Charlie & the Chocolate Factory.’ It’s been a late-​night destination during my college years (usually either before or after a Denny’s run on the weekends). More recently it’s been a destination to take my out-​of-​town friends, who cannot believe a place like this actually exists.
While their outerwear always seems to be in fashion, I think their brand tends to target middle-​aged people, as evidenced by the ‘comfort-​waist’ pants/​jeans, endless supply of turtlenecks, and other random items. And it tends to be J. Crew pricy. I understand and acknowledge the markup, as it is essentially subsidizing the additional employee training/​pay and the loss incurred from returned items.
For those of you taking issue with the large amount of imported goods: I would LOVE to see you put your money down on an item that costs twice as much as LL Bean currently lists it for. That’s (at least) what you would be paying, if most of these items were American made. Times have changed — deal with it.
As a Mainer, I’m proud that this company has been a backbone of the Maine economy and a huge supplier of jobs. LL Bean has always encouraged an ethical and sustainable interaction with the environment — the outdoors, after all, is Maine’s greatest source of revenue, and should be viewed as a resource to be used responsibly and protected. I’m also happy to be associated with the Maine identity that LL Bean has helped to cultivate: outdoorsy, rugged, courteous, and reliable.
As a former employee, I can say that LL Bean has always treated me very well. There were times during LL Bean’s initial expansion when loyalty was stretched thin, but it seems like the company is all the stronger for it. When I worked for the store during college, they were one of the highest paying jobs around for what I was doing (customer service). They hold their employees to a high standard, but are also very good about acknowledging the employees who went above and beyond by reading positive customer comments during department meetings. And then the benefits. Access to the employee store (returned items which are severely discounted), the employee rental store, and then huge employee discounts on full priced merchandise.
LL Bean, here’s to another 100 years!

Wenn ich an Freeport denke, denke ich auch automatisch an LL Bean. In diesem putzigen Örtchen befindet sich nämlich der Flagship-​Store der Superlative rund um das Thema «Bekleidung und Outdoor-​Ausrüstung».
In Freeport wurde das Unternehmen 1912 von Leon Leonwood Bean gegründet und hat mittlerweile über 100 Filialen. Um Öffnungszeiten sollte man sich hier keine Sorgen machen, da dieser Store an allen Tagen im Jahr 24 Stunden geöffnet hat.
Am Eingang wird man von einem überdimensionalen Stiefel empfangen, auf dem sich viele Touristen fotografieren lassen. Gleich am Eingang befindet sich ein riesiges Aquarium, das gerade bei Kindern großen Anklang findet. In Amerika muss es halt immer ein wenig größer sein.
Die Auswahl dort ist gigantisch und es gibt nichts, was man hier zum Thema Outdoor nicht bekommen kann. Mein Sohn war sehr beeindruckt von den vielen großen ausgestopften Tieren. Hier werden unendlich vielen Schusswaffen angeboten, die man mittlerweile auch nicht mehr so einfach kaufen kann.
Ein wirklicher Traum für jeden Outdoor-​Fan und Menschen, die auf Qualität achten. Ich komme gerne wieder.