Comfort Suites

Not too bad here, friendly staff, indoor pool, and breakfast every morning. Breakfast consists of choice of some fruit, bagel & toast, waffles, or cereal. They have «eggs» and paper-​thin bacon, too. Rooms are ok, fridge, micro, mini coffee maker with tea or really bad coffee. Tv is reasonably sized, bathrooms clean, and beds felt comfy to me. A/​C-​heat-​combo unit under window didn’t blow very well and the curtains don’t close across window (seemed weird) so you get first sunlight immediately. Never seen hotel curtains that didn’t close completely.

As a family of 5, we find it hard to get a hotel room to accommodate us. The Comfort Suites was exactly what we were looking for in a room, two queen beds and a pull out couch, perfect for us! Add in a free breakfast (with make your own waffles) and we are happy. We have stayed at this hotel in the past and had an excellent experience, this year, not so much and I’ll tell you why.
No housekeeping…
For some reason, our room was not cleaned on the second day we were there. Again, there were 5 of us and we needed towels. When we found out our room was not cleaned, it wasn’t a big deal, but needing fresh towels was. When my husband told the front desk, they were annoyed with us! My husband actually said, «You seem annoyed» to the man at the front desk and he replied, «I am!» this could have escalated quickly, but we just chalked it up to the employee having a bad day. He actually made it up by bringing the towels up himself later that night.
The pool!
With three kids, and a snowy day, we could have spent a big portion of a day at the pool. My kids were having a great time, and my husband and I sat by the pool with a book. After ½ hour of being there, we all developed a cough… like all 5 of us. My eyes were really irritated too, and we realized it was the chlorine in the pool. Had to convince the kids to get out and everyone took showers. Later on that afternoon, two of my three kids developed rashes by their eyes. No more pool for us!

Room was nice and big with a king size bed and sofa for an extra guest. Check in was fast and easy. While we didn’t utilize it, the pool was open until 10 PM.
The hotel is located near an assortment of restaurants.
Giving three stars because the WiFi was terrible. It was either incredibly slow or just randomly disconnected and we were in an area where 3G wouldn’t pop up on our phones.

I stayed here Feb 22^nd 2014 and I am a Choice Hotels club member and I tried to post a review on there Hotel web site… they blocked it… I just want to tell the truth about this really really BAD hotel… I don’t even know were to begin it was so BAD… Was going to stay 2 more days but checked out and went down the street in down town Freeport @ the Hampton Inn… WOW was that place wicked nice and the same money. I would not stay @ the Comfort if it was free… there is NO comfort there. There is a nice eatery (Mc Grittys) right across the street from the Hampton Inn… no need to drive. Yeppe

So we had finished hiking and needed a place to stay — and then the heavens opened.
We stopped here and were given not only a fantastic rate but fantastic service.
We got a fab recommendation for take out and had a brilliant nights stay.
This is a fab place with a very well organised breakfast system to add to the perfect room and the perfect checkin.
If we can we’ll be back.

We stayed her last year too. Great place for kids. Nice indoor pool. Love free breakfast and free parking! I love grabbing a cup of coffee any time! Front desk is very friendly and helpful!

Just stayed one night so I can only rate the room and check in staff. Room was nice, check staff were friendly and efficient. Would stay here again.

Stayed here with my senior parents and my two young children for a night. Beds were very clean and comfortable. Plenty of towels. Room was nice and clean. Breakfast spread in the morning was wonderful. Overall quite a pleasant experience!

Well the previous review is so mixed up. My experience is all good. We arrived passed midnight, the front desk has everything ready for us 5 min is all needed to get the key. Oh. My teenager used up all the shampoo now 1 am. Called front desk I am coming down for shampoo, he was registering a group of peoples so I was going to wait and sit down but he wave to me and have my shampoo ready plus extra soap. The breakfast meh. Standard, staffs keep it stocked. Cleaning staff, if you friendly to them they are friendly and very accommodating to you. Yep I am a Californian talk to anyone!

The staff in this hotel need to be trained in the hospitality business. All of our interactions with various staff was exactly the same — they were rude, condescending and lacking information. The rooms near Rt 295 have only single pane windows and the rooms pickup the noise from the trucks driving through all night. Overall, the experience could have been better if the staff learned how to treat the guests with respect.

First of all, I have to disagree with the former review on several points. My room smelled fine, was cleaned well, and the wifi was standard.
I am in the military so my room was $ 99 for two queen beds. It was spacious and cozy.
The rating does not get five stars for the lacking fitness room and broken hot tub.

The rooms were fine, I do think the tub could have used a little more elbow grease when it was being cleaned but overall our experience was fine. Prompt service at check-​in and well located to get to the main shopping areas in Freeport — close to the highway too.

The rooms are spacious and well-​decorated, but the room we stayed in smelled like a wet dog had been rolling around the carpet! The wi-​fi was slow. The bathrooms had soap scum everywhere. The complimentary breakfast was subpar.
The positives were that the pool was open until 10 and they had a gym. I didn’t get to use either facility (I didn’t bring sneakers or a swimsuit) but I suppose they’re both good things to have.