Allied Chimney & Roofing

My husband picked Allied out of the yellow pages and contracted them to do our four story chimney. We could not be happier with them or the job they did. They were prompt, clean, skillful to the highest degree and saved us breaking through walls on every floor. We give them the strongest recommendation and, as Michael V. said on 2.2.16, would leave 10 stars if we could.

I contracted allied to do a job on my mothers house in westbury and was blown away by their professionalism and knowledge about Chimneys would definitely recommend them if I could leave 10 stars I would thanks again guys great job!!!

Much like David, Scott and AC, I too had an appointment scheduled for a chimney cleaning yesterday 2 pm. I LEFT work to go home for the appointment; by 3 pm no one had shown up to do the work. So I called… and I got the run around from MIKE, the owner. Then DANA called back to apologize and guaranteed me the first appointment today at 9am. Again I took off work. At 9:50, I called and MIKE said, «We are definitely coming today… but not till 2.» So I went back to work. At 1:30, I called to confirm that the tech would be there at 2… MIKE told me it would «be more like 2:30.» There was no apology or explanation for the lateness. I asked to speak to DANA, and MIKE said, «What do you need to talk to her for? I told you we were coming.» At 3 pm I called, and it went to voicemail. I called two minutes later on my daughter’s phone and… guess what? MIKE picked up…“What? They aren’t there yet? Let me call the tech. Can I call you back on this number??” No surprise… he didn’t call back. I then googled chimney cleaners in Staten Island. I spoke to a very nice man from All-​Boro Chimney Cleaners. He came over and cleaned my chimney at 6pm tonight. If you are on Staten Island, call him! DO NOT CALL ALLIED CHIMNEY! Not only will your work not get done, but you will get the run around and be made to feel like you are doing something wrong by asking when the tech would show up.
I have never posted on Unilocal… in fact I joined ten minutes ago JUST TO WRITE THIS REVIEW. Allied Chimney has the worst customer service I have ever dealt with. Please never call them.

Excellent and prompt service. Very satisfied. Would recommend completely. Friday 3 PM in July the gas company turned off our gas due to carbon monoxide issue (detector had gone off), deemed a hazard that had to be remedied. No hot water or cooking gas in two family home. I picked Allied off the internet at complete random. Called and explained the situation to Mike, who promised to come next day at 8:30 AM. Came promptly, explained (as others had informed me) that a chimney liner was needed. He and his crew did the job immediately for a quite fair price (much better than another quote I had gotten) and were done by 1:30. He was very professional and personable. A small problem arose after he left, but I called and he returned later that day and fixed it. My experience was 100% positive.

Had an appointment today for a chimney cleaning between 8−10AM. Received a phone call at 830AM to let me know they were on their way. At 11:30 they still were not here so I called back to only get a voicemail. At 2PM, no response so I called again only to get Voicemail. 4PM I received a call from a lovely secretary to apologize and try to reschedule. I told her thanks, I will find another company.

Such amazing customer service! I had an appt to get my chimney cleaned last weekend. Id never had it done so I really wasnt sure what to expect. The men came on time, which for me was very important bc my days get hectic at times. They were very professional & very nice, left NO mess and the price was great!!! Mike is the BEST!
I strongly reccomend them if you want a professional company who knows what their doing working on your home!

Similar to other reviews, I got a no-​show (with no phone call either).
I called and spoke to Mike to schedule a chimney cleaning. He said the date we picked was ideal. I gave him the number of my associate who would be there to let him in. She called him the day before to confirm and she either reached his voicemail or got hung up on.
I called later that day and reached Mike. He said that he would need to move back the cleaning time that day. I asked if he had planned on calling or telling us and he said that yes, he would have eventually called us. So I told him if he needed to move it back, get in touch with my associate to agree on a time. He said he would.
Well, he never did, never showed up, and when my associate called him when he didn’t show, Mike said he was on his way but had to cancel due to a migraine. I get that people get ill and have to cancel, but pick up the phone and let your customers know instead of making them chase you. That’s not how business is supposed to work.

I have been forced to write a more detailed review of my negative experience with Allied after my last review was removed because it did not give a full account of my experience and did not adhere to Unilocal guidlines (aka the owner got it taken down). So here is the full account…
We scheduled Mike to come and look at a chimney on a house that my husband and I were about to sign a contract on (we needed a specialists opinion & written estimate after our general home inspection). We told him we would need something in writing for our lawyers and that us moving forward with the house was dependent on the condition (and price) of the chimney repair. He did come and inspect the chimney and give us a verbal estimate, with the promise to send something in writing within an hour. For the next 3 days, myself, my husband, and my realtor, called Mike on several occasions and he kept promising that he would be sending the estimate soon. In addition, he made some really silly excuses as for why it hadn’t been sent yet (he actually told us at one point that his sister is the only person that can physically send written estimates and she had gone home early that day– really??). Finally we had to give up, and we never did get the written estimate, or any follow-​up from Mike at all. Because of Allied, our contract signing was delayed by a week and became much more stressful than it needed to be.
So as I said in my last review, I think the way Allied conducts business is UNPROFESSIONAL and UNRELIABLE and I would NOT RECOMMEND using them. We were able to have another chimney company come in a few days later and give us a written estimate on the spot– how it should be done.

This guy is terrible. Similar to another review posted on here — I needed a standard chimney cleaning and was given an appointment and he never showed. When I called, he sounded confused, then he said «oh yea i’m on the way» and NEVER SHOWED or CALLED. I don’t know what kind of business he runs but he’s a joke. Don’t waste your time. Wasted a whole day waiting for him. I suspect he didnt want to waste his time on a small cleaning job but if thats the case then SAY SO. Don’t leave people waiting for you.

Mike is a reputable responsible professional young man whom is responsive and proactive. Good service and customer service!

Well done guys.
I subcontracted Allied on a recent job to install a chimney door and line a chimney here in West Village. They were on time, and absolutely kicked ass once they started. They left the place clean, did a terrific job, and my customer was happy, which is the most important. They are now my go-​to guys.

Had a 9 AM appointment to take advantage of their $ 29.95 chimney cleaning special and instead got a no show. didn’t get a call either. When I called at 11:30 I spoke with their rep Mike, who had no idea who i was (I’d spoken to him twice before).
He did find my 9 AM appointment though and announced he was running late. He promised to come that afternoon at 1:30. Like a fool I waited, only to get a second no-​show/​call. Here it is days later and still no call to reschedule, so we have somebody else coming on Saturday to do the job.
Normally a review like this would end with advice to avoid Allied like the plague, but there’s no need. If my experience is anything to go by, they’ll avoid you.