Honda Of Freehold

Honda of Freehold is the worst!
I actually walked out because they had me wait for a sales person for 15 minutes. When I eventually went back in, thinking it was just a one time thing I was wrong. They gave me the worst deal of all the other dealerships I went to and tried to low ball me on my trade in, by giving me some lame excuse that there was a distinct smell that he had to take off 1,000 dollars. Go anywhere else but Honda of Freehold!!!

Racists. I am extremely disappointed with this dealership. I agreed upon a price over the phone and even have the agreed upon terms in an email. While I was filling out the papers, I got the feeling that the group next to me also wanted the same car I was getting because their salesman took the keys from me and said he just «wants to show them the interior». After spending 2 hours at the dealership, the director of finance brings me into his office asking for a $ 2,500 additional down payment on the vehicle.
They brought me into the office with the director of finance and GM and started asking strange questions like when I graduated college, what my ethnicity and religion is and eventually they pushed me away in order to sell the car to the other family that probably offered more for the car. Overall disappointed with the unprofessionalism.

I am very pleased with the car I leased. Dan Timmerman was very professional and patient with all my questions and concerns, no patronizing, something I very much appreciated as a single woman buyer. The only thing is, I felt the lease price at this dealership was a little higher than some of their competition. I was pushed for time and did not have the time to shop around. I wish I had.

I recently bought a 2003 C-​RV that came with 1 key only, so I needed a second key, and remote. Aside from the sticker shock I got from the price of these 2 tiny items, the service was excellent. Tuesday I ordered the key/​remote set, Wednesday they came in, and Thursday morning a technician coded them to my car’s computer, in about an hour, while I had a cup of coffee. As I said already, I feel the price could have been a little more realistic,$ 380.00 is a lot to pay for a key and a remote. BTW

We bought a Honda Odyssey here over 12 years ago. If we knew then what we knew now it would be a better buying experience. The Internet has leveled the playing field a lot. Cars I bought after this I used the bidding system that Fighting Chance does. Truecar will always give you a low ball estimate that you can use to negotiate with. Costco’s auto buying program takes all the hassle out of it. You get one low quote with the dealership they match you up with. You don’t have to buy from them as you can use this quote to get a better price elsewhere. If not then you know you’re Costco price was the best at that time.

It’s bad experience for me as they don’t have the cars in good condition but they had advertised the same car and said that its in a good condition and they quoted the price as 10,997 $ in internet but they added all fees and made it as 14 500 $ and finally representative said that it can come to 13 200 $ and finally we came out without purchasing a car… my request to management is don’t advertise the cars if the cars are not in good condition and don’t waste customers valuable time.

Wow… The reviews for this dealership just prove to me that I was not crazy thinking I received rude and terrible service. The funny part is I read that the service here went downhill after the car was already purchased from people. In my experience, I had a heavy interest in the 2016 civic and was just looking around and inquiring about the vehicle and costs and received useless and rude service from the get go! How could anyone expect to get a sale if they treat their customers like I was treated? I went in one evening after work, the woman at the desk paged a gentleman to come to the show room to talk to me. I had researched all my facts, except I wasn’t sure exactly how much I needed to put down to get my monthly payments to an affordable price. He sat down with me at his desk and said «well you can do the math, it’s simple.» I was so shocked, I didn’t know what to say. He took out his calculator and sarcastically and rudely explained how my monthly payments could be close to what I wanted. «Multiply this number by 12 if you put down this amount on a down payment. Did you see what I did there?» He talked down to me like I was a ditzy young girl that didn’t know what the hell I was talking about. That wasn’t the end of it. I asked about my trade in and he responded” you’re better off selling it yourself.” But I think the part that sent me over the edge was when I was about to test drive the car. The car was on empty! The Light was on! So he says «oh yeah, you can go down the road and make the first U-​turn you see, the car has no gas.» How the hell is that my fault that the car I’m test driving is on empty? So I get a 2 minute test drive on top of everything. I left the dealership without looking back. I really wish I remembered the salesman’s name because I would blast him on here. Brought my money, time, and service to Madison Honda, where I was treated with respect from start to finish.

I would give zero stars if possible. This place was a disgrace. I am looking for a commuter car for work and found exactly what I was looking for, or so I thought. I called on a Thursday to schedule an appointment for Saturday as that was my only availability. The receptionist encouraged me to come before then since it was such a «nice» car and she didn’t want me to miss out. I asked my boyfriend to look at the car for me the following day and was prepared to make an offer that day. After he drove 45 minutes to get there the salesman told him the car had been sold the previous night. A couple hours later I got a call confirming my appointment to see the car that was apparently sold. I called back asking why they were confirming an appointment for a car that had been sold and was informed the car was not actually sold and was available. While we were still apprehensive to go back, Karina apologized and assured us that was not how this particular Honda Dealer ran their business. This morning she called to confirm the appointment at 9am and said she had pulled the car up. We drove another 45 minutes to the dealer, waited for a salesperson to get the car, and he then he told us he had «something interesting to tell us about the car». We went outside to find the window sensor broken and the back interior of the car soaking wet (apparently the window was down and stuck that way, but no one at the dealership knew about it) Immediately I asked to speak to Karina, since she was the reason we had come back, but she was too busy to address her own incompetence and sent a sales manager out instead. The sales manager immediately made excuses for every issue we had and of course tried to offer us other cars. When we said we were unsure if we would even want to purchase a car from this particular dealer he was dismissive and said «ok». This dealership will literally lie to get you in the door, make excuses, and try to sell you a more expensive car than your budget allows. They are incompetent and dishonest. I HIGHLY RECOMMEND GOING ANYWHERE ELSE, BUT HERE. A nice car doesn’t have a soaking wet interior and broken sensors and a good salesperson knows their inventory, especially when someone makes an appointment days in advance.

Stay away… classic bait and switch, over and over again. The 0% financing they advertise? That’s only if you pay MSRP and all of their fees. The Internet price they advertise… again, only if you agree to all of their fees, including a $ 750 customer loyalty fee (yep, you are supposed to pay them $ 750 as a loyalty fee… no one could explain what that was and, of course, they waived it eventually because we both knew that this was a pure add-​on). When I called to see if they had a particular model in stock, they assured me they did. I got there an hour later and the salesman lets it slip that that car was sold a week ago… they lied to get me in the door. The salesman tried to add on costs AFTER we agreed on a price. The finance guy tried to jack up the interest rate… the only thing they didn’t do was steal the change out of my cup holder. Stay far, far away.

Service. Issues.
1– They try to upswell.
2– slow service.
3– High prices.
I won’t be back. Better at Hamilton Honda or Academy Honda.

I can understand salesmanship when buying a new car, but to be completely lied to is not tolerable in my book,
Last week we were told that ALL area dealerships were quoting $ 2k above MSRP for in stock models of a car we were looking to buy by one of their associates. We found this to be flatly not true at all. Based on this information, we will not conduct business with this dealership now or at any time in the future. Buyer beware.

This lying cheating batch of scam artists deserve zero stars. Buy a Honda there ok… But service it anywhere else.
They lie and cheat to avoid honoring warranty obligations. «Oh there is no problem that we could find» Should be the motto.

As an answer for the Honda of Freehold representatives. Your own service manager later admitted that you have the paint but your techs don’t have access blah blah blah. I am not writing you any more HF employees individually but answering you on Unilocal,I have talked to you guys enough and would rather it be kept public. I’ve gotten with your dealership as far as a taunting «You can’t prove we did it», no I cannot because you do not allow people to watch you work on cars. Common sense says you guys caused the damage because a hit and run wouldn’t paint in scratches and it was my first time using the car since after the service, don’t drive much since I stay at home with my baby. Shame on you for scamming a good customer! Your dealership deserves the horrible reviews!

I’m surprised by negative reviews on here and don’t feel any of them are fair when I consider the phenomenal customer service I received there today. I never liked Honda. Plain and simple, I hated Honda. I was in need of an SUV and very nervous about affordability. I looked at many SUVs — the Chevy Equinox, Toyota RAV4, Ford Escape, Nissan Rogue, etc. but I was simply curious what all the rave was about the CR-​V…
Well, I don’t have to wonder anymore. I was given the opportunity to drive the car alone, no awkward feeling of driving with a sales associate. I got comfortable with the car and was amazed with all of the features available. The CR-​V is insanely better on all levels than the other car I was seriously looking at (the equinox). I immediately fell in love with it. The whole experience was fast and easy, not as stressful as I would have thought. There was no pressure from the sales associate, he was genuinely there to help me get the deal I wanted and he was honest and fair. I would highly recommend if you are looking to go see him — Kevin. I left there almost in tears at how happy I was with getting a dream vehicle that I never thought I could afford. He made everything possible for me and was just a pleasure to talk with. Even when I went in the room for financing and signing the paperwork — there was no pressure. I did not feel harassed like I have at most other dealers.
The fact that I walked in today with no hope for getting all of the features I have in my new car, is just fantastic. I am amazed and extremely happy with my purchase. My experience at this dealership has changed my mind about Honda vehicles.

Absolutely horrific service! If you value your health and time stay away from this dealership!!! No amount of savings that they advertise will prepare you for the absolutely horrific, incompetent, rude, could care less attitude, service you will experience once you purchase your car from them. From top management down the attitude and incompetance is unlike I have ever experienced. From issuing the title in the wrong name and telling us to then fix it ourselves, 9 phone calls and emails later, got the general manager to agree to fix it. But with a major attitude to match. More than 2 months later, still don’t have the corrected title. When trying to schedule service for an oil change, I was told I had an appointment. When calling to re-​confirm, trying to get through, calling 6 times, they said the person never made the appointment to begin with. When we reported that the seal on the driver side is broken the technician said, «there is nothing we can do about it. I have the same car and have the same problem. I feel your pain». He continued to say that, ‘others have reported the same issue but there is nothing we can do about it”. He refuses to even take a look at it.
Save yourself, go somewhere else and avoid this deanship entirely. If you are their client report your experience to the Honda headquarters.

Ive had my car for a total of 12 days that I bought from this dealership and it has been in the shop 2 times now. The first time it was the battery, not a huge deal, but a major inconvenience for me. I called the dealership and spoke to a manager who preceded to speak to me like a toddler. I was finally able to start my car and I brought it to my mechanic due to the fact that the jerk on the phone couldn’t give me a straight answer on if I would be charged just to find out what the issue was. That was the first week. Just yesterday the car started to misfire and stall out on my way home from work. Again with the jerk manager about pricing for diagnostics. I will never buy a car from this place again just for the way I have been treated and I hope nobody else will either. Customer service is key to keeping people coming back and this person won’t be.

Got a recall notice on my car. Calling to schedule service. The service might actually turn out to be ok if I ever get through. Was kept on hold for about 15 min then cut off after hearing their recorded self-​promotion a few dozen times. Nice going.
12÷8÷2015 Just an update: I finally got through online, not on the phone. It’s now over 4 months that I put in a request to replace the recalled airbag that threatens to shred my upper body with shrapnel. They said they would contact me when the part arrives. Still waiting. Today I got a notice from Honda’s central office about the issue, offering to schedule the repair for me. I agreed. The nice person tried calling Honda of Freehold. Guess what: they didn’t answer the phone for them either. My family has owned several Honda’s over the years. There may not be any more.

I purchased a Honda Accord coupe back in February from this dealership. I got a flat tire last night. Called Honda road size assistance. Tow truck came, got ready to change the tire but could not find the key to unlock the tires. We looked everywhere looks like the dealership failed to put the key in the car. Not only that, there were parts missing for the jack! Since it was ten at night I had no choice to get towed home. Not through Honda road side because they only tow you to the nearest dealership, even if it’s ten at night and the dealership isn’t open. In the morning I called the freehold dealership to see what my options are. They did not even apologize and told me I had to take it to the nearest dealership. Since I was in Bensalem pa, freehold was not close. I explained to them I will be charged for them swapping out my locks. I shouldn’t have to pay for that since they forgot to provide the key. They said I should just go ahead and pay it and try to contact sales to see if I can get reimbursed.
My dad called them also to complain about this issue. He was informed they are under new management since I purchased the car and did not have the records for previous purchases. My dad tried to talk to a manager but he was told currently there is no one that carries the title sales manager. Finally the person told my dad he would speak to someone and call him back. He has yet to call him back. I am extremely unhappy with this dealership! Go elsewhere people!

I am a USAA member who used the member site to get a price on a CRV. Freehold honda was $ 3000 more than what I am able to get the same vehicle for. They tried to add on their own mandatory hondacare for $ 500 and their document fees are $ 100 more than every other honda dealership.
Best price I received on the CRV was DCH Eatontown where I am buying mine, be careful each DCH was priced very differently, you need to due your research.
Freehold honda is not a competitive dealership even with the new ownership.

I like Honda of Freehold since I’ve used them for my Accord and again for my CRV. Service is good and then I get the survey after for me to gauge my experience. Which was fine really. I paid a lot of money for specialized Honda mechanics to work on my Honda. Money for service, fine.
What I really didn’t like is while my car was there, they removed the $ 10/​ea Ocean Grove license plate frames and replaced them with Honda of Freehold frames. HELLO, I just changed them from that. I was not happy about that and to me is s minor violation