Diane & Company

Worst customer service I’ve experienced in a long time. Very off-​putting. They make it seem like they are doing you a favor by selling to you. Advice, browse the website and if you like a gown, order it from another salon. Nothing in the shop is worth the backhand.

Worst customer service I have ever experienced!
I have never written a bad review before but I guess there’s a first time for everything. So here goes my HORRIBLE EXPERIENCE with Diane & Co.
I ordered a dress online for my upcoming wedding event. I would have shopped at one of the boutiques I normally shop at but I had no time since the event was planned last minute. Therefor online was the only way to go. Shortly after placing my order I found out that my mother in law had already purchased a dress for me. I called in right away to cancel the order. Here comes the problems, After many tries, nobody answered the phone and their voicemail was full. I finally called the main store number and was finally transferred over to the online department. I spoke to the woman who answered and told her about my dilemma. She did not want to hear what I was saying and right away told me that there are no returns. Saying that she was very rude is an understatement. Even though I had just placed the order, she refused to cancel it, telling me that there are no refunds and all sales are final. I asked for an exception in this matter since I did just place an order on a very expensive dress which I had not received yet. She told me to have my mother in law return the dress she purchased for me… Yeah… ok… I’ll go disrespect my mother in law right away! just for you… I guess she is a disrespectful daughter in law but I am not! Her resolution was totally out of the question! At the end of it all she refused to do anything for me and I am now stuck with a dress i have no use for. I have purchased many gowns in the past and have always been treated like a valued customer. Thanks Diane and Co. I will never shop with you again!

DONT GO HERE! There’s a reason why u can’t see there reviews! They pay people to have them blocked and invisible! I was dress shopping for an event and saw this place on the side of the road in a. low end plaza but decided to stop in. It was 4 and the door says they closed at 5. I tryed to open the door but it was locked?! I saw people inside just staring at me and my 65 year old mother! I lights banged on the door the girl finally comes over and says we hit capacity we can’t let you in! EXCUSE ME the store is still open for another hour? After going back n forth with this unprofessional she let us in. Everyone else inside was 17:18 prom shopping. I was looking at dresses in bags and someone else comes up to me n my mother n says «don’t touch them» «u can’t try them on» and my favorite they tell me don’t go «near the dressing room» EXCUSE ME?! So I said mom lets go this place is a joke (mind u I was there to make a purchase). We went to open the door and it was locked. AS IN SHE LOCKED THE FOOR BEHINDUS IMPLEYING WE WOULD BE STEALING AND RUNNING OUT THE DOOR. The «manager» then came over to unlock the door she then proceeded to ask «how was it did u find anything u liked» I WAS FUMING. I then said «are u serious why would u ask me that!?» She then processed to tell me «if the owners were here they wouldn’t have let us in because they hit capacity» 20 people tops in a store hits capacity??? DISGUSTING PLACE DISCUSTING EMPLOYEES!!! As a successful business owner of 4 businesses I’m appalled and embassies to even say this place is a business. FYI I’m 26 year old drives up in a Mercedes. I’m not good enough for them apparently! I have told every person I can about this. Including all of my customers. Thanks for your service!

Can I leave 0 stars?
This was one of if not THE WORST shopping experiences of my life! We came here looking for a Mother of the Bride dress. After calling and being told they had a whole room dedicated to MOB! I truly don’t think they had one that was an appropriate MOB dress. First of you have to write your name on a list and wait to be called. Let me say… we spent more time waiting then with dresses! The person that called my name was about my age. However she dressed like a young twenty something. First thing they ask you is budget. They don’t let you even look at the dresses on the hangers! They ask you your price point, what your looking for. Then THEY pick the dresses and shove them at you before you get a chance to change! There were several men in the shop and they kept leaving the door wide open! I wanted my daughter with me and had to ask 3 times for them to let her in with me.
I told them I wanted something pretty, feminine without having a jacket but bracelet length sleeves and in a chiffon over lining. First they told me I had completely the wrong underwear on. And I had purposely just bought new bras! They brought me long line bras to put on. I told them I was fine in my own, thank you I didn’t want a bra tried on by countless other women! Oh no said a second sales girl (the first must’ve been putting on more make up or sitting there because she couldn’t find anything), they-​the bras are all new! REALLY? They proceeded to man-​handle me and try to get one of their brand bras on. I swear it felt like I was going to break a rib! Another younger girl came in and touched me, patted me on the upper part of my belly and said…“you need this bra because of this!!!” I never felt more humiliated.
The first dress they brought me was so full and so heavy. Totally what I wouldn’t have chosen! The next was a sleeveless bustier type dress with a ton of ruching and heavy beading. Um… did I say bracelet length sleeves. «Oh we can make sleeves, we can do anything» was the answer they gave me. Really, you can make sleeves out of a strapless dress with no shoulder or strap structuring. The other few I tried on we’re hideous… maybe fine for a formal black tie affair but, not a wedding.
The owners daughter kept throwing dresses my way. And, she was shouting «I can find anyone a dress!» None of the dresses were what I had in mind! The last one was ok on top, with my own brand new bra! But the bottom was a double layer of a not so thin matte jersey. I ASKED FOR CHIFFON, AND, it only came in three colors.
It was truly a nightmare experience. Unless you’re a size 0 – 4 and, want a pageant dress, don’t waste your time on this store.
BTW~most of the dresses had the designer s label replaced with a Diane and Co. Label. The bras too! I finally shouted STOP, I’M DONE.
This store gives me the impression, again that unless you are stick thin and ready to wear an over priced pageant dress… stay clear of Diane and Company!
I left in tears and what was a great mother daughter day, totally was ruined.
Run, I say RUN!!!

This place is a joke. Their dresses are overpriced and the staff is entirely rude. How is this place still open? You go in and get the sense of the people working there being the type that like to brag about how wonderful they think they are. As a customer watching their behavior, they just come off as arrogant. Also, I know many people who were personally insulted while trying on dresses for a wedding there. These employees have no filter and will make you feel like shit if their merchandise doesn’t fit your body perfectly.

I heard about this place and decided to venture there to find a prom dress. I thought if they have a TV show, there must be something good about it.
First off, you would think by how expensive their dresses are and how they boast about being the best they would have a decent location. This was on the side of the road, in a strip with 3 other stores around it. The store nextdoor had men standing outside smoking the whole time I was there.
Regardless, I walked in with my aunt (who I brought because I had to be accompanied by a parent even though I’m 18) and my best friend who also wanted to try on dresses for prom. I don’t get a welcome until 5 minutes later, when a rude young male associate abruptly asks us if we have signed in. No, and then he asks if we are sisters. No, so my friend cannot try on dresses because my aunt is not responsible for her. They said they were sued a few years ago by a girl who bought a dress without her mom, and her mom didn’t like it but they wouldn’t take it back. So now you have to have your mother.
Fine, but like my friend, not every mom has time to drive their daughter to this out of the way store and try on dresses for hours. I’m 18, when am I old enough to purchase a dress on my own?
Still, we were already there, so I waited for someone to assist me. A young girl, in her twenties, stood by the front desk and stared into space for 5 minutes before approaching us. Actually, she just gave me an odd look and I had to say Hi and introduce myself. I’d love to include her name but she didn’t even tell me.
She took me back to the salon/​dressing area and asked me what I was looking for and my price point. I told her and then I went into the dressing room. Seeing all the dresses she brought me, it was obvious she wasn’t listening to what I had to say, nor did she care.
She stared at herself in the mirror while I was looking at the dresses, and literally fixed her hair in the mirror and sucked her stomach in and out. She could care less about the customer. While I was putting dresses on she talked to the other girls about her tan and how she felt fat today, and other unproffesional things that I did not want to hear. She didn’t put me in anything I loved and it was a shame, because I saw beautiful dresses in the store but wasn’t allowed to pick out my own.
I could not wait to get out of there. They were rude and acted like they didn’t want your business. I don’t care how expensive their dresses are, it doesn’t give them the right to act like they are better than the customer. I’ve tried on more expensive dresses and have been treated with respect at other places.
They don’t deserve to be in business, they are the type of people that gives New Jersey a bad reputation.