Virginia Paint Company – Benjamin-Moore

Stay away from the manager lady/​interior decorator lady. She is COLD. There’s something very abrupt about her. The men working there are really nice and they mentioned that we can talk to their interior decorator because we had just bought a new house. They said she could help us with color transition and I was excited. Well, when the interior decorator/​manager came out, I was NOT comfortable asking her questions. She’s a very much «Tell me what you want and get out because you’re a waste of time.» I get that we’re not contractors buying a butt load of paint but we’re still customers. We’re painting our third room and my hubby went in there with the dimentions of the room we wanted to paint (along with the closet and window dimensions). She acted as if it was an INCONVENIENCE to calculate how much paint we would need. HELLO? We’re not professional painters. Does it KILL YOU to help us? HAVE YOU HEARD OF GOOD CUSTOMER SERVICE? It’s stupid to expect extraordinary customer service at a paint store but can I at least feel WELCOMED to ask questions?
We’re thinking of going to Sherwin-​Williams paint shop up the street to avoid the NASTY lady. Or just try to go on a day when the lady is not working at the counter. The men there are so nice. Lady, please work in the back because you truely are scaring away the customers.