Safford Chrysler Jeep Dodge RAM of Fredericksburg

My nephew was looking to buy a truck. They treated him with respect and dealt with a nosy aunt asking a lot of questions. Their manager was fantastic And the salesperson didn’t dismiss him even though he is young. Thank you!

Chris A in service was very professional and friendly. In fact — all staff was great. Shuttle service very helpful. Problem was diagnosed, repaired under warranty, and returned as promised. No complaints. Thank you all in service.

I am IRATE over the experience I just had with this dealership! I’m not usually one to post reviews however I am still steaming over my experience today and I want to follow through on the promise I made to post about what happened online in the email I sent to them.
I found a 2015 Volvo XC60 online, and for sale, at this dealership and inquired about it. This is the exact car that I have been looking for and I was a promising buyer. After my online inquiry, I was contact by Ashley Keating, Internet Manager, to schedule my visit/​test drive of the vehicle. We originally scheduled it for Sunday at 1:30pm but soon after scheduling i realized I could make it there sooner, so I called back and rescheduled my visit for Saturday at the same time, 1:30pm. Ashley was very nice over the phone and seemed helpful.
Saturday morning came and I started getting bombarded by confirmation emails from the dealership/​Ashley. One after another. Which is fine to an extent. I noticed, though, that the emails said they were confirming my appointment to test drive the Volvo at 4:00pm. As soon as I noticed the mistake, I tried to reply to the email and figure out if it was just a typo and make to make sure that I still had my 1:30pm appointment. i received no response, so I decided to call. Better to be safe than sorry, I figured, because I live an hour and a half away! When I called, I spoke with Tina because Ashley was off today. Tina also seemed very nice and she informed me that 4:00pm was the default setting in their system and that Ashley must had forgotten to change the time listed in the automated email message to reflect the correct time of the appointment, 1:30. She reassured me that I was good to go with my 1:30 appointment and not to worry. This was at around 11:00am.
Excited to go test drive this vehicle, and potentially buy it, I left my house at about 11:30. I grabbed a quick bite and then began the long drive to Safford Chrysler Jeep Dodge of Fredericksburg. After maneuvering through a ton of traffic, I arrived 15 minutes early, at 1:15, and I eagerly walked inside. I approached the front desk, announced who I was and told them about my appointment to test drive the vehicle. I was told over the phone, and in all 5 confirmation emails, to ask for either Chris or Duane. The guy at the desk didn’t seem to know anything about Chris or Duane and he said «don’t worry, this is _​_​_​_​_​_​ (some guy i can’t remember his name), he’ll be able to help you today!» Only problem was that right after that he also said that the Volvo I came to see was just sold!!! WHAT!!! He proceeded to say that he didn’t have me in his system for any appointment and, as if on cue, the woman who just finishing purchasing the car walked right up next to me! She said that she drove all the way from Connecticut to buy the car today!!!
Uhhhhhhh a phone call would have been nice! How about an email! Something! The front desk guy agreed that any of those things would have been nice but obviously there was nothing he could do. Guy who I can’t remember his name was eager to say, «uhhh sorry man, i’ve got plenty of cars though if you want!» … No you FRIGGIN IDIOT, I came for the Volvo XC60 with 10,000 miles on it! Do you have another one of those!!! Of course not!!!
I can only imagine how unsuccessful I would be if I treated my customers in my business the way I was treated here today. I can not emphasize enough how incompetent, unorganized, unthoughtful and flat out rude these people are. My time is valuable, especially on my day off when I work hard all week. Furthermore, if this lady, who drove in from Connecticut, had just finished and finalized her purchase when I walked through the door, then there must have been more than enough time to notify me about it, most likely long before I even left my house!!! How about when I called to confirm at 11am!!! What a bunch of inconsiderate Dbags!!!

Zero stars. I will add my voice to the chorus of unhappy customers who had another terrible experience with the service department. I bought a three oil change package and went in to get my last one today. Wouldn’t honor it because it «expired» twenty days ago. One of many horrible experiences at Safford. Will never go back and will tell everyone I know when they ask about my Jeep.
They must have one person dedicated to reply to each negative reviews. Must be an awful part of her job.

Horrible customer service. Bad attitude by the Service Manager himself. No follow up when trying to get information on status of car being repaired. Have no confidence that my car will be fixed. Avoid Safford Dodge if at all possible. Bought our Dodge at this location and has been a bad experience all around.

I currently have a 2015 Fiat 500 sport. This is the fifth Fiat that my wife and I have owned. While I like my Fiat, I was looking to upgrade into something a little bigger. I was looking at the 500x and the Jeep Renegade. I was highly disappointed to find that all the dealership would give me for a trade in is $ 10,000. That is about half what I paid for it. The car is in perfect condition and just like new. I just purchased this vehicle, from the same dealership, in September 2015 and I have less than 1200 miles on the car. This is a disgrace for Fiat and the FCA brand.
Also, I purchased three new vehicles from this dealership in the past five years and have had all the maintenance done on them at this dealership. So much for being a loyal customer 8^(
I am highly disappointed that Fiat’s don’t hold their value better and the the dealership that I purchased it from can’t give me a better offer than they did. I guess in the future I will buy a Honda or something that holds it’s value better!!!
Update, after two days of dealing with this rapacious dealership they graciously upped their trade-​in offer for my Fiat, I purchased from them, to $ 11,500. Woo Hoo, half what the sticker price was five months and 1,000 miles ago. Save yourself the time, frustration and agony and shop elsewhere. This dealership will NOT deal with you or even think about giving customers a deal.

Called to make sure vehicle I was interested in was still in stock before I traveled. Was told yes and they would have it cleaned and ready. Drove halfway from Alexandria to Fredericksburg only to get a call from the manager saying they had sold it the previous day. He said he would make it right and call me in a day or two with a similar vehicle. A week has gone bye and still no call. By the similar ratings im seeing on here im glad I didn’t purchase from them. Im my experience this place seems like an unorganized sleazeball organization. I would stay away.

A lot of hateful reviews on the service department, but it is not that bad for me.
I took my Grand Cherokee in for a warranty recall. The service department is working until 3am! THAT is nice!
The advisor was okay; not rude, but not my best friend either. The cashier (when I picked up) was annoyed at my very existence, but I get this same «warm reception» at Chevy.
They promptly repaired my vehicle. They called when it was done. Why I didn’t like, is they just handed me the keys and I had to go find it myself. I was told «it’s parked outside», like I was a nuisance. They also left the paper floor mat (which was promptly left in the parking lot).
But I was able to drop my vehicle off late, see an advisor, and get it repaired promptly and correctly.

I’m not sure who pissed in everyone’s bowl of frosted Cheerios when they wrote their one star reviews for this place, but I’ve had nothing but good experiences here… like today on the evening of 12÷23÷15. I didn’t buy my car here, but I’ve had it serviced here on several occasions. I have a 2014 Chrysler 200S I picked up new down in Newport News. I take it to Safford for routine maintenance such as oil changes and tire rotations.
Every time I come here, the staff are professional and put a little extra effort into how they treat their customers. Their service hours go until 3am… that is amazing! They care about the working class who aren’t always able to get time off during business hours. I drive from Colonial Beach to come here and will continue doing so in the future.

If there was a way I could give zero stars I would. Every experience I have had with this dealership has been awful. I bought a brand new truck from them and it had several issues after I drove it off of the lot. Every time the truck went in for service it was hit or miss whether it would actually get fixed. The only thing that was sure was that it would be filthy when I picked it up. This dealership has habitually lied to me about when my vehicle would be ready, they have mad bad on promises, and delivered a poor overall customer service experience. You cannot reach anyone at the dealership when you call the service department, and they will not return your phone calls. I will never again buy another vehicle from Safford.

I rate this place of business a piss poor establishment from the own Jim Bethard to Leo the GSM. I traveled 4 and half hours from Pennsylvania to by a Jeep from them. Spend $ 30 grand on it and they screw up all the paperwork. They lost the bank check for over month, and three months later I am still no closer to getting my PA registration taken care of like I paid for. Nobody returns calls or emails, after you drive off the lot they give you the middle finger.
I recommend that anyone looking drive by their dealership and keep going to another one.
The entire staff are rude and inappropriate. I am going to contact the states Attorney Generals office and file a complaint along with contacting the Virginia DMV and tell them about their license plate practices. I was told that they can only issue temporary tags 2 times and I am on my 4^th set that was supposed to be overnighted to me to arrive today and nothing yet!
Moral of this story, read other customer reviews before going to this dealership. If you want crappy service at best then go, but if you want to be treated right go to another dealership.

I went in for a warranty issue and it was a fine job. However, the customer service advisor was HORRIBLE! She barely spoke to me, never said anything welcoming and her tone was straight rude. Our lease is up in a few months and we will not be going to Safford for a new vehicle.

I had taken my truck in for its annual inspection, and decided to wander around the lot. I was approached by a sales guy that yelled as he came down the hill from the FIAT dealer «Time To Make Money.» I told him I was only looking and if I was to but a vehicle it has to be no later than 2012, 1 owner, not jacked up, preferred a truck and no more than 27,000. The guy shows me a 2014 dodge ram hemi BIG RAM, and when I asked how much he couldn’t find it. He then took me to see the JEEP Patriot which was a 2010. While I was checking it out, the guy turned to my boyfriend and said if I had a woman built like her I would have more kids and that was the beginning of the obscene comments. I told the guy I needed to get my truck and he said he would get it for me, instead of bringing my truck, he pulled up in the JEEP, that he was showing me with a license plate on, then tried to hand me the keys. I had enough told him we were leaving and he said to bring back my rack anytime. I have spoken to the Service Manager, the Sales Manager, the Online Sales folks from Fredericksburg and Springfield and was told that the General Manager would be calling me, never got a phone call.

I can’t believe these people… So shady… I wanted to get a challenger… They told me everything was good, come in and I’d be driving away in a challenger. I got there, financing wasn’t done, they then told me to put down double what they asked in the first place and as I was leaving they said, «do you want me to try and help you out or not?» Completely unprofessional… Honesty goes a far way… They have none… I wished the manager would call me

Pulled a classic bait and switch. I contacted the BBB. How can dealerships continue to try to pull the wool over our eyes. I’ll never recommend this dealership or Ken Irwin (my sales guy)