Meineke Car Care Center

I don’t think I’ll be going back here. I used their website to make an 8:30 appointment to get tires installed/​balanced this morning. They didn’t get my car in the garage for service until closer to 9:30 and it wasn’t ready until 11. Two and a half hours to change and balance four wheels is a bit excessive. The staff was friendly and knowledgeable but the wait, especially when I had an appointment, was unacceptable.

I’ve had 2 sets of wheels installed, one which was difficult to install the tpms sensors but they were able to get it done. I’ve also had an exhaust installed on 2 different vehicles (Ford and BMW) and every time Meineke has done a superb job. I am always leery about who works on my car but the guys here give me the confidence that I can trust them with whatever work I need completed. So if you need work performed on your vehicle I highly recommend this Meineke.

If I could give a lower rating I would. I’ve been been coming to this location since 2009. Yesterday I took my car in for a routine oil change, I work across the street in Cosner’s Corners so I dropped my car off @ about 9:45 — 9:50, as I always do and walked across the street to work. It was about 2:30p when I called to see if my car was ready because I had not received a call. It was ready so I went about an hour later to pick up my car. After picking up my car I went next door to the Rio Car Wash to wash my car. While in the bug prepping area I noticed a long deep scratch on my passenger side front bumper that was not there when I dropped my car off. Immediately I went back to Meineke and spoke to an employee which he proceeded to get his manager. I spoke to Chris the manager about the scratch in the bumper. He said that it was no way it happened while my car was being serviced. I told him my car was not damaged when I dropped it off. I always look my car over as I walk away to make sure that everything is good. I park my car facing out mostly everywhere I go so it gives me the opportunity to look at my car. I check my car over everyday no matter where I am. He told me that he had to speak to the owner and would get back to me the next day. As the day went on I didn’t hear from him eventually I called him around 1:45p. He stated that his boss told him there is nothing they can do because how do they know that I didn’t cause the damage when I left the property. I told him I went next door to the car wash and noticed the damage. I came back over within 4 minutes of me leaving their parking lot. He told me he was sorry that he checked over everything in the shop and there no burgandy paint on anything in the shop. My car isn’t burgandy but Rondo Red furthermore my car is not a piece of crap car it’s a 2006 Acura TL that I take excellent care of. And I know for a fact that scratch was not there when I dropped my car off. I let him know I will never come back to Meineke and that I am a Store Manager of a very large optical company I will tell all my family, friends, coworkers, and customers about this incident.

I went in to get a quick brake inspection. The attendant that greeted me was very polite and professional. I arrived 15 minutes before closing so I didn’t think they’d have time to take me, so I offered to come back the next morning. The attendant insisted that I stay and promised to have me out of there in a jiffy. The atmosphere was very clean and cozy. (It was snowing that day). The wait was no more than 20 minutes. Afterwards, the attendant came back giving my brakes a clean bill of health and sent me on my way. I’ll definietly be going back with any future car Inspection/​repair needs.

Quick work is great… but the friendliness and integrity of the staff is what brings you back. Prices are fair and honest… my new «neighborhood» mechanics!