Dennis Dodson – State Farm Insurance Agent

I have dealt with State Farm in another State for a while and had wonderful service. That was until we moved here and I had to simply transfer my policy from one state to the other, and found myself here. Extremely disappointed in the service.
I walked into their office and the receptionist led me to meet Ginger. I explained to Ginger what I needed was a quote just to see what our rate would be here before I continued our service. After answering all that standard questions. She would throw in a few off handed comments regarding my answers I gave. I asked some what I would think are pretty straight forward questions that as and insurance person you should know the answer too. She would just look at me blankly and say she didn’t know. Nor did she make and attempt to find out. To me this is just common customer service, if you don’t know you find out. Plain and simple.
Much to my shegrin I went back there, I should have listened to my gut and went somewhere else. I met with her again hoping maybe I just got her on and of day. Nope I was there for 2 hours for a simple transfer of insurance. She couldn’t get something to work on her computer and instead of asking someone for help she just kept saying «I don’t know?, why is this not working?» this went on for about 45 minutes, I was about to tell her to ask someone because I was not leaving until this was done right. Finally she got a clue and grabbed somone in and come to find out she was missing one thing this whole time.
So I leaving thinking everything is done I am good to go. Three days later I get a call from her saying that she couldn’t remember if she charged me or not. Seriously?! I told her I had receipts and now I am concerned what else didn’t she do for my car insurance. So I went back into the office the THIRD time and told the receptionist very nicely that I had some concerns and would like to speak with someone other than Ginger. The receptionist laughed as this was all really funny and she heard this before. I’m sorry I dont’ see where incompetency is a funny matter. So I speak with someone else, who was a bit more informed but not much more. There was another mistake made and they told me I would have to contact my previous State Farm to correct it. Well this office made the mistake why do I have to keep calling out of state to correct it?! So guess what I am still dealing with this mess and it has been about 3 weeks now.
I don’t hold all State Farms liable for this mess. Just this particular one seems like they can’t get their act together. Up until now I have «Knock on wood» never had an issue with the other offices before.
Please do yourself a favor and go to another agency before you find yourself at this one.