A & J Automotive

They have the worst customer service ever. When we got there, They talked all F words to us … that’s unacceptable. maybe they don’t like foreigners… even the owner told me he didn’t need my business which was fine to me. I don’t need your business either. I do not recommend this business at all.

Only giving one star because apparently no stars is not an option. My husband took our car there to get an inspection. They failed it claiming our car needed $ 1,200 dollars in repairs. He then left there to get a second opinion. Not only did the second mechanic say the only thing they got right was we needed new windshield wipers (which he replaced) and passed us but my husband noticed that on top of the greasy hand prints all over our hood that there was a dent in the passenger side front fender that was not there before hand. So on top of trying to con us out of money they actually damaged our car. Not only will we never return but we will make sure to warn everyone we know.

Took my car in for an exhaust leak. The leak was fixed, which passed me on inspection but broke my driver side door handle in the process. I now enter my car through the passenger door. I believe they’re at fault, therefore they should be liable to fix. Especially after I already spent a hefty sum on repairs. I did receive an apology phone call a few days after the incident. I appreciated the apology but that doesn’t out weigh the inconvenience

I have taken both my cars to A&J since I moved to Stafford 2 years ago. They are prompt, timely and make every attempt to provide excellent service. I even pass other mechanics to give them my business. They even do the «small» things and don’t charge me as other mechanics would do.

My husband took my car here to get a state inspection. They were super fast and friendly. I wish the story ended there — A couple days later I drove my car into work and noticed a loud noise. As I drove the noise got louder. Thinking I was dragging something I pulled over to see if there was anything physically wrong with the car. Nothing. The next day, I took the car to the dealership because it was still under warranty. It took the dealership 2 hours to find the problem. A&J took the wheels off for the inspection, but forgot to torque them back on. I was driving around on wheels with bolts that were only hand tightened on. Luckily, I didn’t get into an accident but it could have ended very badly. We contacted A&J after the dealer torqued the wheels, but of course they denied even taking the wheels off — which they did because at the time they apologized for messing up my paint. If you go there, make sure you check your tires before you leave.

I have been a satisfied customer for 4 years. They are honest, professional, nice and hard working. My entire family takes their cars to A&J.

Great service! Recently had my truck and trailer in for state inspections. They found a serious issue with my trailer brakes, bad breakaway switch. The part was only $ 18, and they installed it while I waited. Fast, affordable and knowledgeable! I highly recommend A&J

Very polite and fast, but they overcharge like a mo’ fo’. Cannot speak to the quality of their work but since hardly any customers were there, i imagine they’re not too good. They charged me $ 95 to check the engine maintenance light code (which i’ve heard you can get done for free at autozone or other such chain auto parts stores). Required two new oxygen sensors (upstream) for which they were going to charge $ 171.99 a piece. A quick google search and i found many decent brands for no more than $ 80 a piece. Total labor and everything would’ve cost me $ 538.
I’m not a car guy and I don’t have much experience with car mechanics, but this seems unreasonably expensive. I plan on doing this labor myself. Will update this post if it turns out it really requires an expert to conduct the labor but regardless, the price they were charging seems excessive.
Also have to concur with Kelle F.‘s review that I did feel like i was being misled a bit.

Moved in from out of state and got the very first state inspection done here. Bad idea.
A rejection and $ 500 dollar repair bill later, I did get my sticker. The repair was for motor mounts, which I have come to learn is the stand-​by rip off repair for Virginia mechanics.
The motor mounts were worn, but in no way in need of replacing. Meaning, no vibration or noise.
In hindsight, I should have taken the car elsewhere but needed it fixed quickly. I suppose that is what places like this count on.
They are at least nice to you during your root canal, so I give it a 2 star.

(Unfortunately a lot of my reviews are for auto shops, I’ve become pretty savvy) Bottom line, they did fix my truck.
But, I felt the whole time that I was being misled and taken for a bit of a ride. I had the misfortune of having my truck engine die for good while on the road. I had business elsewhere and had no choice but to have it towed somewhere. After getting the diagnosis, I called around town and finally settled on A & J. I picked them because they assured me, twice, three times even, that Jasper did an engine for my Nissan Frontier. Swore it. They advertise themselves as preferred venders for Jasper. The next day, when they had my truck in their paws, they call and tell me there was a horrible mix up at Jasper, and no, they did not have the engine. They then sold me a used engine for not that much cheaper than the Jasper was promised. I was really in a bind here, I was working 8 hours away, needed the truck fixed, absolutely didn’t have time to take it somewhere else. I let them do it, with dread in my very soul.
The truck is still running well 4,000 miles later, so I guess they did their job. But, based on the misinformation they gave me on several other aspects of the repair, I absolutely feel like I was purposefully misled, and most likely have a used engine with many more miles on it than they stated.
So, I guess it’ll do. But I would never recommend them. Hard to just give them two stars when the truck does appear to be fixed, but the possible lies are too much to stomach. I’ve been with good mechanics, people who not only fix my truck but make me feel good about it. These guys seem to have part of that going for them.

What great and fast service I have received with my limousine fleet on repairs. Keep up the great service and work.
Anytime Limousines, LLC

A & J: Do not take your car there! They are one of the biggest rip off artists of all times. They’ve serviced my car many times, and they are the people that make you hate auto mechanics. Sloppy, shoddy work, and flimsy excuses for why things go wrong after they have worked on them. They supposedly fixed my front seat after I reclined it and it wouldn’t go back up. Yup, they fixed it all right. Now it doesn’t move at all. If you question their integrity on their workmanship, you can a host of excuses. They also treat women customers like flaming idiots. They are the idiots. *Danger! Danger! Step away from the bays!* ~

A&J is 17 a mile or so west of 95 (toward Warrenton). They are in front of the Bloom shopping plaza.
My brother-​in-​law recommended these guys for the state inspection. They are very friendly and do great work.
Ive had a loose bulb or something in the rear of the car causing the indicator to go off (and thus a ding on the inspection). They fixed it at each inspection. Ive fixed it. It still happens. This last time (Feb 08) they dinged me for it again and I mentioned that it keeps happening. He said he would take a look and see if anything was loose and wouldnt charge me if its happened before and they havent fixed it. To this date its fixed. =)
They dont pressure you to have them do the work. An earlier year I had an engine mount loose. I told them I would fix it myself and they had no problem with it.
Great guys. Great service. Great place to get the state inspection.