J Barber Moving & Storage

I couldn’t have asked for an easier move! The crew was prompt, courteous, professional, and very careful with all my belongings. We did an in state move and had projected a 3 day turn around, they got it done in less than two days. Not that I want to move again, but when/​if I do, I will definitely call J Barber Moving.

As if moving isn’t horrible anyway– this company provided the absolute worst move of my long mobile career. I have a large number of missing and broken items. This was the least of the issues. The movers originally arrived late to pack me up, took out the mailbox in my neighborhood, didn’t have tools to take apart the furniture, forgot their ramp, and didn’t have the appropriate sized boxes. When they brought my belongings to my new residence, boxes were broken, items were in boxes different from what left my home, anything fragile was broken, and my furniture was no longer wrapped. They didn’t arrive at the agreed upon time, but instead showed up after 2:30pm. Again they had no tools to put the furniture back together. Since my tool box was now missing, I couldn’t help them. They did not put the boxes in the appropriate rooms. I have clothes boxes in the living room, kitchen boxes upstairs in the bedroom and furniture pieces randomly placed throughout the home. The guys left at 945pm (after their office closed) saying someone would return in the morning to do the unpack – this never happened. When I called in the morning, I was told the movers would not be returning due to my treatment of them. Their story was completely fabricated. I want to cry about the mess I am left to clean up. Horrible! Avoid them altogether. They completely lack integrity and don’t properly screen then people they send into your home.

DO NOT USE THIS COMPANY! Last week in April, first week of May, this company was contracted to move me from Emerald Isle, NC to Boston, MA. My dad was in the military and after high school, I joined the military and have been on active duty for 15 years. I mention that because this was my 23^rd move and by far the most frustrating.
To start, a week before my scheduled packing date, they called and moved it up by two days. That’s two days I hadn’t planned on being there, but I was ok with being flexible. Then the day before they were supposed to arrive, they moved the schedule back to the original days. No problem, but here is where it gets frustrating. Moving into a major metropolitan city requires some coordination in regards to getting a moving truck on to a city street. I asked the company rep (Kate) when they were going to pull the permits, and she told me that her company has nothing to do with permits and that I would have to get them on my own. City of Boston requires permits to be pulled three days in advance, in person! So I had to come out of pocket and hire a permit pulling company to pull the documents and post flyers on my street. $ 144 dollars later, and the permits for one specific day between 7 – 4. So I had to beg the company to be sure to be there on that day. Again, Kate reiterated that they had NOTHING to do with permits.
So the day comes and the truck shows up around noon, with only two guys. Now my concern is that we are going
to run out of time on the permit, to the point that my wife and I had to start helping them unpack!
As my $ 3000 dollar sectional couch was being brought in, I noticed that the frame was broken and the seams were torn. I mentioned this to the driver and he acknowledged that it must have been broken in transit. He explained the claim process, I bought them pizza, tipped them $ 100 dollars, and off they went. The driver made sure I signed the damage and waiver claim paperwork (form 1850) but insisted I not write anything in it because I would be making a claim for the couch anyway.
So off they go, and when I report to my new unit, I file all my travel and moving paperwork for reimbursement, including the receipt for the permits. The clerk tells me that there is no way I should have paid for this, and that the moving company already has an accounting line to charge the government for permits, which THEY ALREADY HAD!!!
I had the MCO office make some calls and I was reimbursed for the permits.
I then filed a claim for my broken couch. I took pictures, I found purchase statements from when I bought it, and submitted to the claims website. A week later I receive a nice email saying the claim was denied because the driver said I broke the couch when I flipped it over to put the legs on it. I NEVER TOUCHED THE COUCH! Unreal! Someone is lying to save his job. I’m not trying to pull a fast one here!!! I want whats fair. I didn’t break my couch! Furthermore, I was told that since I didn’t write anything on the 1850 form, the day of delivery, that nothing could be done. THEN WHY DO I HAVE 75 DAYS TO FILE A CLAIM?
DO NOT USE THIS COMPANY! There employees are liars and dishonest! I will be reimbursed for my couch, even if I have spend more than it’s worth, simply on principal!!!

Everyone from the office and sales staff were great as they brokered my cross county move with National Van Lines. Bill was my sales rep, and he was incredibly helpful in finding boxes, and even visiting me at work a couple of times to make sure we had everything we needed. He drove his personal truck to our house to drop off some boxes. Lindsey was also very helpful and stayed in touch throughout the move. She checked in once we arrived in CA to make sure everything was going smoothly, which was above and beyond in my opinion. I will probably never need their service again since I live across the country now, and they still went great lengths to make sure I was happy. Highly recommended!