C & P Plumbing

C&P Plumbing (technician was AJ) made my day, service was professional, on time, he was polite, tidy and friendly and fixed all 3 problems promptly and he had all the parts on hand. Couldn’t ask for better service, what a relief as I had bad experience with other AHS contractors!

This review probably won’t matter as I’m sure Unilocal will stick in the «currently not recommended» section for their arbitrary reasons, but I wanted to give this place 5 stars for the job done. Used my warranty company and they pointed me to C&P. Roger arrived within the window, identified the issues with 2 toilets of mine, fixed everything in under 30 min and was polite and professional the whole time. I would definitely use C&P again and would recommend to friends.

A man who called himself Master Plumber showed up with an assistant to change a multiple valve system in my basement, everything is going well until i go downstairs to see progress of the work done, water all over the floor and a very messy work area, the technician embarassed try to explain what happened but to me doesn’t really matter, i think hes gonna clean it anyway. NOT!
He install the manfold and a pipe is sticking out very unprofessionally installed, i argue with him about how neater should look and he find more excuses, fine, will see.
He tell me that everything is ready and when he open the main valve water drip from the ceiling!
He shuts it off and call his boss, his boss tell him to leave and don’t turn on the water.
I know its hard to believe, but its the true.
I mentioned to him if they have insurance for the damage, in case the damage are expansive and he says that he need to talk to his company. bottom line, i paid another plumber to finish the job, and i will never contact CP plumbing again.
You should do the same! I hope this review prevent others to fall for it.

Home warranty company selected this company for me, and after the last company they sent for something, I was very skeptical. Looked up C&Ps ratings, and was a little worried about some of the reviews, but what I needed done was pretty basic. I may have been able to do these repairs on my own, but haven’t had the time, so put my warranty to use. Appointment was scheduled as easily as could be. AJ showed up within the 3 hour window I was promised. He was professional and polite, and seemed to know exactly what he was doing. Took care of the issues I had, filled out his paperwork, and now the rest of my Friday afternoon is open for me to do whatever. Would recommend these guys (at least AJ) to anyone that needs a plumber.

Called the warranty company yesterday for a toilet leak and after refusing two other companies due to TERRIBLE reviews we settled on this one. I won’t lie after reading reviews On here I wasn’t expecting good service but we needed that thing fixed. To my surprise I got a phone call first thing in the morning to schedule and was told a plumber could be out today between 9 – 12. This was great as the window wasn’t your typical 9 – 5 window. Dustin arrived within the window and exceeded our expectations. He wore booties and helped us locate the shut off valves (we just bought the house) so that he could perform the work. He cleaned everything up after the work was completed and was able to fix the leaky toilet. We would absolutely recommend them and use them again and as a bonus we supported a small family owned company.

Terrible, questionable business practices. Would strongly recommend against utilizing their services. Had service on water heater twice. Initially, water heater was leaking so I drained it and called for service. A technician was dispatched from C&P plumbing by my home warranty. Technician said nothing was wrong and started the water heater back up. Within days the water heater failed to heat water and began tripping the circuit breaker. Another technician was sent out who found all the heating elements burnt up and commented that this can occur when someone «dry fires» the heater (turns on water heater without filling with water first). He replace the elements and told me that I owed another service deductible due to this being a new problem… I.e. I had hot water temporarily so this couldn’t possibly be caused by the previous technician’s actions and was probably due to an electric surge. Spoke with a manage who then relayed that the technician told her it was probably caused by a surge. I would strongly recommend against using this company due to questionable business practices where it appears they will tailor the diagnoses in order to bill the home insurance/​home warranty companies for parts and labor due to incompetent technical work. I reported this to my home warranty company and am awaiting resolution.

TERRIBLE!!! They have a «5-​minute call back rule» which means that if they call when they’re on their way and you don’t call back within five minutes, you LOSE YOUR APPOINTMENT. I returned their call within 13 minutes (I was working from home because of this appointment) and they told me I was «out of luck» and «I should have called back within five minutes».
STAY AWAY!
Oh, and Diana is especially rude, as is her boss.

I want to state that I have no issue with the plumber that was sent out, I have a huge issue with the company and after this disaster would NEVER suggest that anyone use them for any kind of plumbing work, ever!
We have a home warranty and they put us in contact with C & P Plumbing. We talked to them on 2÷19÷2015 and they said they wouldn’t be able to come out until the 23^rd, fine so far. The plumber showed up on the 23^rd and fixed the toilet and the shower. When he tried to fix the kitchen faucet, he broke it trying to take it apart, still okay. He said he would have to order a new handle and it might be a couple of days.
My husband called on Friday the 27^th and the plumber said he’d be back out Tuesday March 3^rd. Well, Tuesday came and went and no plumber and no call. I called and they said that there was a mix up and the part had to be reordered and it would be at least another 10 days before they would get the part. Mind you, we have been without a functioning kitchen sink or water since the 23^rd — I am trying to wash dishes in my bathtub! When I talked to them I told them that this was not okay and they agreed and suggested that they would talk to the owner the next morning and would get back to me first thing to let me know if there was anything they could do. Now comes Wednesday the 4^th and no one calls me. My husband calls and their solution is that I can go buy a new faucet and they will install it for free — WHAT??? They broke my faucet and I have to buy another one for over $ 300 and they will install it for free? They said I could talk to the manager so I said fine and was put on hold. They finally came back to me and said the manager was on another call and would call me and I would have to wait till Friday to talk to the owner. I asked if the plumber could do something so I could at least have running water in my kitchen until the new part came in and they said they would check with him and call me back. It is now Saturday morning and no one has called me back. When I called on Thursday they had some answering service answering the calls and they can’t tell me when they would call me back, haha. I told the answering service to tell them I was in the process of writing reviews for Angie’s List and other places. They don’t care at all!
This is totally unacceptable and the ladies I talked to at C & P even agreed with me. If I wait for them, I will have been without a functional kitchen faucet for 3 weeks! Because the plumber broke the faucet! And I can either shell out over $ 300 for a new faucet or continue this h*** for another week and a half.
At this point I want the money back that we’ve already spent ($ 125) and would like to no longer have to do business with this company. Good luck to me, I can’t see getting anywhere with them and highly doubt they will ever call me back. I’m sure that I am out $ 125 and will have to shell out an additional $ 350 for a new faucet.

IF YOU ENJOY BEGIN TREATED POORLY – PLEASE CALL C&P PLUMBING.
C&P arrived 2 hours late, dishelved, out of breath and unprepared. And after working for approximately 20 minutes, walking in and out of my home on one of the coldest days, and after cutting a gapping and uneven hole in my wall, C&P told me they could not finish the work today.
This was the 2^nd visit that C&P had made to our home this week. The 1^st visit was for the assessment. I have was told it is a simply valve replacement.
However, during their assessment C&P failed to inform me of one major requirement. In order to complete the valve replacement, Fairfax County Water Authority would be required to turn the main water valve off to our home. C&P claimed that they didn’t tell me during the assessment (1^st visit) because they thought they would find the main valve, and turn it off themselves. After walking around and in and out of my home several times, C&P realized that they were unable to locate the main valve.
Now, I was left with having to contact FFX county water to coordinate C&P’s 3^rd visit to my home for a simply valve replacement.
Apparently, FFX County hides the valve to prevent people from turning on and off the valves themselves. Therefore, after scheduling a 2^nd visit, arriving 2 hours late, and knowing the water company closes at 4PM, I would have to wait until morning to attempt coordinating the turning off of my water and C&P’s 3^rd visit.
So, I get up early this morning call FFX water –amazingly they are available tomorrow morning and have what they call a «plumber on site» code so the technician knows there is plumber waiting at that site.
I called the C&P back 1^st thing to let them know that FFX will be out tomorrow morning to ensure that the main valve to the home is turned off. C&P then informs me that they are unable to help me until Monday of next week! Unbelievable!!!
I persisted, explained how inconvenient waiting through the weekend was going to be, as my downstairs (not a big house) was unusable due to the gapping hole in the wall of our main family room. I was placed on hold for 5 minutes, the supervisor gets on the phone, very sternly attempts to tell me that when you live in a condo or apartment (blah, blah); I interrupted him to explain that I live and own this single family home, therefore those restrictions do no apply to me. C&P supervisor didn’t bother to learn about my grievances prior to getting on the phone with me to at least politely let me know that my concerns didn’t matter to them. It is bad enough that this is C&P’s 3^rd visit, but working from home, the potential of being here all day without running water, waiting for an untimely plumber to arrive –is very stressful and disruptive.
After attempting to explain my grievances to C&P’s supervisor and requesting another one of their plumbers since the one sent originally was unavailable tomorrow (I guess they only have one) because C&P supervisor said to me and I quote «I suggest you call your warranty company and get another plumbing company because C&P can’t help you.»
Wow! So I now I start this process all over again –an entire WEEK of my life wasted waiting for C&P plumbing because C&P prefers to work outside of regulations and have not respect for other peoples time.
C&P customer service is horrible. If you enjoy being insulted, spoken to rudely, your requirements basically being ignored, call C&P Plumbing. C&P prefers to abuse and disrepect their customer’s and their customer’s time.

No Good. Had an appointment window today between Noon and 4 PM. Called around 8:30 AM to see if I could push back between 1 and 4 PM due to a meeting I had at 10 am and I might have trouble getting home right at noon. Dispatch said I could not change time around, but made it sound like no big deal if I arrived a few minutes late. Tech most likely wouldn’t arrive until 1 PM.
Get out of meeting at 11:50 to head home and had 6 missed calls. Tech arrived at 11:20. I told dispatch I was on my way home and should arrive at LATEST, 12:10. She seemed mad b/​c tech had been waiting since 11:20. Not my fault. Our window was between noon and 4 PM.
I apologized that I would be 10 min. late and offered to pay a small fee so he could wait for me. She said NO and told tech he could leave. I have all the respect for these type companies and realize they can’t wait around all day, but I thought 10 min. was not too much to ask. I am in a similar business where I manage techs to meet with customers. I would never not do a job over 10 min. They couldn’t have cared less that I was upset and they would loose a customer.
So I took ½ day off work and I have to reschedule. Dispatch was rude and could care less. I just wanted her to be human. We will now have another company come out.

STAY AWAY The 2 plumbers were nice enough — just totally incompetent.
One failed to find the leak and the second found it but failed to fix it.
Net result $ 9000 damage. These people are useless.
STAY AWAY STAY AWAY STAY AWAY

Incompetent plumber — instead of admiting he can’t fix the problem, he argued that the machine was working fine and refused to come out and service under home warranty. When we called another plumber, they came out, and in 10 minutes, diagnosed the problem and order parts for replacement.

This particular plumbing company is listed in Consumer’s Checkbook and a neighbor highly recommended them. After having them make a repair, I am not sure what she found so spectacular. They did a fine job and discovered the issue pretty quickly. My complaint is more about the type of person they sent out to make the repairs. The man who arrived at my house was a little weird and not very friendly. He kind of only half did the job and I had to ask him to fully complete it. There was also a mix up through the office. They told me one thing and the plumber told me another and they had to bicker back and forth to come up with a solution. Also, be aware of what they consider «emergency service»…a repair, days later. The price was reasonable, I guess. Not much had to be done on this particular job. I do not plan to use their service in the future. I need better customer service and less awkwardness.

I PROMISE you this is the truth! This company is one of the first companies dispatched by American Home Shield (AHS), but, they have to work in co-​hoots because they should have been dropped by now! I had a sewer back-​up, first plumber DRUNK, 2^nd plumber no show, 3^rd rd plumber no show, but, supposedly got sick and 4^th plumber answer the non-​emergency call two doors down first, then realized he didn’t have a snake for mine. AHS offered equal quality service in response to this mess. I gave them one star because they pay taxes… well, I had to find a positive!