Westview Urgent Care Medi Center

The wait is terrible and front office staff mediocre, no compassion. The only saving grace is Dr. Monica. She is an awesome practitioner! I wish she were in private practice!

The staff was very friendly and the wait wasn’t bad. It’s in a nice area for anyone who may be accompanying you can browse. The doctor did a great work up and made excellent recommendations on how to move forward. I will definitely return here shall I need medical care.

Stay away. Incompetent nurse practitioners and complacent staff. For $ 50, I sat around for 45 minutes just to be told they wouldn’t provide any meds. You are better off going to CVS minute clinic — cost less and way better service and diagnosis.

I went there after waking to fever and chills. I go in and explain my symptoms. They use the head scanner to take my temp and they write 98.6 which is pretty impossible since I took my temp 15 min before and it was 100. After seeing the dr she says to just go home and rest and drink lots of fluids and if it gets worse call them. Now I have a temp of 102 after spending 2 days resting. Why make me suffer? Just give me something to help when I first come in and save us both the time. I won’t be going back.
After calling the next day when I’m much worse I’m told I would get a call back. 3 hours later I call again and am told they have patients. Am I no longer a patient because I paid yesterday? Needless to say I am at another urgent care now.
I have the flu. That’s a pretty bad Urgent Care if they can’t diagnose a flu. Oh well, lesson learned.

I have nothing but good to say about this Urgent Care facility — I have moved from MoCo just last week and don’t have a Dr. here in Frederick yet. Walked in, filled out some paperwork and sat for just a few minutes before being called back. Pleasant tech took my vitals then took me to a room. I had brought my book because I read people waited and waited here, but before I read 2 pages, the Dr. came in. She did her thing, took x-​rays and it looks like I have pneumonia so she wrote prescriptions and I was on my way. I will definitely go back and recommend it to my friends.

Monica Lane is the doctors name I believe, This is the only doctor in there that knows how to do the job right!
There’s this incompetent female doctor in there that should not be working there!!! I went with back pain and a list of things I couldn’t get anything done because this lady was giving me attitude from the beginning… I’m pretty sure they don’t pay U to be an ass!!! I don’t know that name of that so called doc but she looks 40 and had long brown hair. Do yourself a favor and don’t waste your time with her!!! I’m thinking of switching doctors. If rather take my $$$ where someone professional KNOWS how to do their job. Uv been warned!

Best urgent care center I’ve seen so far. They helped me out greatly, since I was new to the area and need doctor recommendations close to home. The doctor who saw me was very helpful when explaining my information and procedures and even gave me one-​on-​one advice on certain specialty doctors in my area regarding their quality of care.

Was a little scared to go here due to all the negative reviews. Called ahead to make sure they took my insurance and to see how long the wait was. They couldn’t give wait times over the phone (somewhat expected) and they did take my insurance. Arrived to find one person in front of me. Took about 15 min to be seen, including filling out paperwork as a new patient. Saw a nurse and 2 other staff, at least one was a nurse practitioner. Listened well to my symptoms and prescribed medication. Had a tiny issue with prescription but not big enough to dock a star. Everyone was friendly and professional. Hope I do not have to visit again but I would not hesitate to go here if necessary.

This urgent care was wonderful and very very quick. The Nurse practitioner was professional and thorough… As a mother of 6 I would definitely recommend this place… just saying. Robyn Abraham

Two years ago I woke up with a horrendous pain in my neck. A few years earlier I had herniated one of the cervical disks, and I was afraid I had done it again. Only now I didn’t have health insurance. I took a few ibuprofen and did my best to sit quietly, praying that the pain would subside. It didn’t. Within a day I had lost the use of my left hand, an indication that indeed, I had a nerve impingement. It was the worst pain I had every experienced. I could hardly move, and I couldn’t sleep at all. Without insurance or the cash to cover an expensive trip to the emergency room, I suffered for three agonizing days before I finally asked a friend to drive me to the nearest urgent care center. After waiting for an hour, I was called back into one of the exam rooms. I explained my symptoms and my financial situation to the impatient nurse practitioner (Susanna), who then suggested that I was faking it. She said, «this looks like drug-​seeking behavior to me.» She offered me some ibuprofen and a prescription for an MRI. I explained to her that I wasn’t a drug addict, and that I didn’t have the $ 2000-​$ 3000 for an MRI. She told me that «if you are really hurt, you’ll get it done.» She was exceptionally rude, bordering on hostile, and completely without sympathy for the unbearable misery I was in. After paying over $ 100 to be called a liar, I left feeling hopeless and disgusted. I’ve never used drugs in my life. I don’t even drink. I just had the unfortunate luck to have been laid-​off from my job, and had no way to pay for a ridiculously expensive diagnostic procedure. Besides, a herniated disk will often subside on its own, without drastic interventions. My friend drove me to another urgent care center where a compassionate doctor (or really just a guy doing his job) took an x-​ray and prescribed some muscle relaxers and pain killers. For the first time in three long days I was able to sleep. Within a week, the pain and stiffness in my neck had gone.
I wonder why some people choose a career in healthcare when they have no empathy for others. I wonder why anyone would hire those people to care for patients.

«Meh. I’ve experienced better», aka 2 stars, feels a bit generous. But 1 star doesn’t seem fair because I at least left clutching a simple prescription.
So, they open at 8am. I show up at 7:30 and hang out, aiming to be the first one there. Success! I sign in at 8am and finish my paperwork (I was an established patient, so very little paperwork.) The front desk girl is friendly and seems plenty competent at her job. I am brought back to the P.A. for the pointless checking of my vitals. After a girl with zero personality finishes checking my weight and BP I am brought back to the exam room to see the doctor and told it would be a minute.
20 minutes later I pop my head out of the door to see if I will be seen soon. The P.A. says «I think she just got in.» Well, 10 minutes later the doctor actually appeared, strolling in with nothing to say about making her first patient wait ½ hour.
So, to recap: they bring patients back at 8 but the doctor doesn’t even show up until after 8:30. That is very poor customer service. People who show up on time to be seen early are going to wait ½ hour because the doctor doesn’t even get it when the place opens.
When the doctor walked in she was soft-​spoken and didn’t say much. Not terribly inquisitive. She listened to my breath sounds with the stethoscope, told me I probably had a bacterial bronchitis, and prescribed me a Z-​pack. All in all, I waited 30 minutes for a 3 minute encounter with a doctor who seemed to be hardly even mentally in the room with me. For $ 140 this experience was not at all fulfilling, and I don’t feel particularly confident in the diagnosis. She had very little to say about the yellow film on my tongue, even forgetting to ask… I had to bring it back up. She pretty much shrugged.
The simple fact that they actually schedule the doctor (whose hands smelled like maple syrup) to come in later than the patients is a ridiculous and actually insulting policy. The patient obviously is there at the convenience of the doctor, not the other way around. That fact alone is a big red flag about this business in my eyes.

Very slow service and over-​billing practices. AVOID AT ALL COSTS.
I waited about 30 minutes in an essentially empty waiting room. Ok, I can deal. Then was brought to an exam room where I waited another 45 minutes before being seen by the doctor. Would have been longer but I complained to a nurse and finally got seen. Because I have a very high deductible policy, they told me I needed to pay the full amount up front which was about $ 100 for the visit. I did pay in full. But they submitted an inflated charge to my insurance company for the same visit — $ 240. Now they are trying to collect the unpaid amount from me b/​c they say I didn’t meet my deductible… NO KIDDING, that’s why I paid the cash price up front. Be careful… the price you get quoted up front is not the real price… they will try to bill you back for the inflated charges they send to your insurance company. STAY AWAY. SLOW SERVICE AND FRAUDULENT BILLING PRACTICES.

I was waiting in the doctors room for more than an hour by myself!!! No one came in to check in on me so I actually had to peep outside to see what was the hold up. The doctors were sitting in the desk in front of my door and they told me they will be right in. Came in within 10 minutes and the prognosis took about 10 minutes. So upset with my experience here. Clinic was dead and they weren’t busy either.

I decided to stop here on my way home to Baltimore on Sunday around 4:15 because I just couldn’t wait any longer to get my finger checked out (I got an infection of some sort and I knew the urgent care places in Baltimore would be closed or packed by the time I got home).
Anyway, there were two people in the waiting room so I was hoping it would go quick (it definitely was not). Luckily they had the Redskins game on in the waiting room and I got to watch them win in overtime! Woo!
I waited a long time, then called to the back where I waited even longer. It was ridiculous how long I waited, but then again it was a couple hours before they closed on a Sunday evening.
Dr. William Kelly saw me and I LOVED him! He was really confident in diagnosing me, told me he could do the procedure right then and there, give me a prescription and I would be good to go! I was really nervous for the numbing needles and getting my finger sliced open, but he was joking around the whole time with me and asked if I wanted a lollipop (I am 26, lol and his lollipops were in a spongebob square pants bucket). Anyway, he was very nice, told me everything to expect and did a great job! I wish he could be my PCP! He alone give this place 5 stars.
However, the PA or nurse or whoever the girl was that bandaged my finger was awful, it took her two tries and she asked if I could rip the tape off… um I just got my index finger sliced open? She was not the brightest crayon in the box. And the fact that I was there for 1hr and 45 minutes was not a highlight either. OH and the nurse girl forgot to give me my prescriptions so we had to turn around and go back!
Dr. Kelly was awesome, overall experience was great. Just minor hiccups, and my finger looks world better a day later! Woo!

I went here for a school physical. It was the cheapest one around – $ 75. The PA I saw was really nice. And filled out all my forms for me.
The TB tests (I had to get two for school) were originally $ 20, but on my visit for the second one, they told me it was $ 35! That’s just outrageous, especially because FMH does them for $ 10. I wouldn’t suggest going here for TB tests, but overall it’s a clean facility with friendly staff.

I went to Westview Urgent Care when i had a really bad sinus infection, even-​though the reception was not very receptive or nice, the wait wasn’t bad and the Doctor seem top notch. I was probably in and out in about an hour or so. MUCH better the FMH, which i wouldn’t send my dog to.

Only waited 10 minutes! Never going to an emergency room again!