The Lube Center

Getting my oil changed. Now they have cameras so you can see them changing your oil while you’re in your car and clean your windshields ! They also offer coffee and water! Love this place

I went in for an oil change and later on that day the check engine light came on. My pregnant wife could not get a hold of me and did not want to drive the car because she was afraid something was really wrong with it. She was in downtown Baltimore. I later discovered that they never put the air filter cover back on properly nor did they even put the screws down. When I confronted them about it they wanted me to give them documentation proving that it was the case. I showed him a video of when I discovered it but apparently that was not enough. They did not care nor did they apologize for anything. I just spent $ 25 on a vehicle magnet stating how much I regret doing business with them.

I visited The Lube Center today for a much overdue oil change and was incredibly impressed with the customer service from Manager Mike and his friendly team.
One of the female techs was singing and had an amazing voice. Refreshing spirit while waiting for my car to be finished.
I returned home and received a call from Mike and an email because they noticed an oil leak and were able to determine it came from my car. While I spoke to Mike, Daniel arrived at my house to have a look at my car and he verified that something was wrong and asked me to come back to the shop. Mike greeted me and personally took the lead to resolve the problem then test drove a couple times to confirm the car was ok.
I realize problems happen in all types of business but these guys really went above and beyond to resolve the issue before it became a big problem for me. I appreciate the whole team’s efforts at TLC and will share my story of service recovery excellence to my staff as I too am in operations management and am very happy they treated me this well. Thanks

Fast. Efficient. Repetitive. Quick. Easy. Free coffee and water bottles. What more can I say? Use the Unilocal coupon.

Great service, attentive and fast personnel, don’t try to sell anything to you. My coolant light came on — they flushed out the whole system, explained to me what they are doing, replaced the tire cap thingies, and check all the lights, blinkers and tire pressure. Quick, efficient and quite affordable!

STEER CLEAR!
Okay, their oil change is really expensive but I am okay with that. But when they charged me $ 44.95 for a cabin filter ($ 9 to $ 12 if you buy it yourself) I was pissed! Changing the cabin filter is literally a 30 second service… if that. Open glove compartment, remove old filter, slide new filter in, close glove compartment. Done. I was expecting maybe $ 15, which is reasonable, but $ 44.95?! I contacted their headquarters using their «contact us» form, and of course got absolutely no response. When I told the technician that $ 44.95 was WAY overpriced and showed him my phone with the exact same filter for $ 9 I was given a shoulder shrug and told to go to Walmart.
My BIG mistake was not asking the price before installation. I will never go back there and I will never allow anyone to do a service assuming they would be fair and reasonable.
Had they at least replied to my email I would probably not even be writing this, but I am doubly angry now.

As always… it is the place I can trust. Employees are always friendly and courteous. Everything is explained to you and options are given. There is no type of hard sell. Joseph the supervisor was a pleasure to work with. I will continue to go to The Lube Center for my car needs.

I am incredibly impressed with The Lube Centers customer service and the true feeling of appreciation they showed me as a customer.
I got my oil changed around two weeks ago and was, as always, impressed with the speed and efficiency the lube center showed.
Afterwards, i was convinced that someone in my apartment complex was leaking oil in almost every parking spot! Well, my denial finally passed when i realized my parking spot at work was also nice and spotty. Alas, it was my car that was leaking.
So, i called the lube center and asked if i could swing by and have them take a look and right away the girl on the phone was incredibly friendly and assured me they would take a look at the issue!
I pulled in around 5 and right away i was greeted by the same girl I had spoken with earlier who recognized me from the situation over the phone. She let me know she had already spoken with her manager about the issue and that they were fully prepared to take a look at the leak. While waiting for an open bay the manager even came out to check on me and again assured me that they were more than happy to take a look.
I pulled into a bay appx. 10 minutes after arrival and, to my surprise, the manager came out and directed the entire check up of my car. Turns out it was just a bad gasket on my oil plug which they quickly replaced and then refilled the oil that i had lost. Their thorough work and genuine care they showed me has made me a customer for life!
Kudos Lube Center, you have a great team of employees!

Fast, friendly service. Oil change in less than 15 minutes. Also a nice discount on Veterans Day.

Fast service. Friendly and knowledgeable techs. Reasonable prices. They answered all of my questions, got my car back up to standard and had me out on the road in less than 20 minutes.

They have amazing customer service and a very clean shop! I recommend going there if you value great customer service!

Expensive. More importantly after you change oil you should reace the oil cap. Cost me another $ 19.50 to get cap replacement from Honda. Thankfully I noticed before my engine was ruined.

Complimentary coffee (or other beverage) brought to your car, because you don’t have to get out of it! Amazing and knowledgeable technicians; VERY courteous. My daughter and I even got to stay in the car for the tire rotation; that and the oil change only took 25 minutes! It was my first visit after being recommended by a friend and you can bet I’ll be going back. Did I mention the prices?! AWESOME!

I was happy with this location the first time I went. Friendly folks, quick service, and they explained everything you were purchasing and what they were doing.
The second time I went: When I called over the phone, I asked for the minimum oil change and for the price of the wipers, which she said was about 67.00 overall (22 for wipers). When I arrived, I began telling my mechanic that I was strapped for cash and needed the minimum oil change and not the 45.00 one I went with last time. Before I could finish he told me not to worry, they would look up my previous visit. I figured he’d come back to me to ask what I wanted.
I was hit soon afterwards with a 100.00 bill. I was a bit shocked. They explained that the wipers were 22 a PIECE, not together. Okay, fine; I really needed them, no problem. When I thought about the huge difference, however, I looked closer at my receipt, only to find I was charged for 45.00 oil change rather than the cheaper one as well.
Nothing I hate more than being charged way more than originally perceived. But to make things worse: I came home that next evening with the front of my car steaming and the coolant leaking into puddles under my car. Turns out my coolant was EXTREMELY low. Upon opening the hood, I discovered the guy at the Lube Center had never put the cap on my coolant tank. We refilled the tank, thinking it had evaporated or something, but that morning it was nearly empty again!
After taking it to the shop and worrying about actually being able to arrive there in the process, it turned out there was a giant air bubble in the pipes from when he left the cap off! I was late to work, completely inconvenienced, and with having to pay the extra money on the bill, totally not a happy customer.
I never really get really angry with service because I used to be in customer service myself. I know these things can sometimes be a series of unfortunate events. But after all of that, I really won’t be back again. I’ll try Auto Zone next time.

Second visit and technician broke the filter housing on my vehicle. 2 ½ hours later I left having had to pay for the original service (I expected that) but I also had to pay for the replacement of the parts THEY broke, although they did say that they were not charging me for the labor… Waiting to see what customer service will do but I am very unhappy about this.