Palm Beach Tan

Manager actually said to me after i asked her about the difference in the spray tanners.“youre expecting right?” Me; what?! I never said this and yes i am a chunky girl but any adult knows you dont ask a woman that let alone be so sure to say it that way!
Prior to that she kept asking me the color of my dress after i justtold her i was doing this for my vacation. All that aside after i was sprayed it was pretty good of a tanner… at first. Followed all directions, waited 24hrs to shower etc. I wore crew socks. the tan rubbed off. My tan was messed up in various places 2 days after getting sprayed. All i can say is im glad this was a free trial.

I will start by saying that I have recently gotten a membership here. So far however, I am really impressed. Dominique was very thorough in explaining everything to me, offering several options. She gave me a tour and described the different level beds. The staff was extremely friendly and the salon is very clean.

Frederick location is fantastic. Location and equipment is well maintained and clean. Staff is wonderful and super friendly. I can’t say enough nice things about this locations management team!!! Great assets to the company!

My favorite tanning salon around! The beds are great and are always clean. They have a nice selection too! And the people here are so friendly! The lotions are a bit pricey but that’s it. I have a membership now because it’s so great here!

Over priced, the staff does not take no for an answer, pushy on products and long commitment tanning packages that don’t even equal out to a discount at all! Very turned off by this and to cancel the membership was a pain. Don’t do it! Hawaiian tan is #1 friendly service, clean and not out to screw you over!

Pros: the salon is always clean and the equipment is relatively top of the line
Cons: Monthly deals are a nightmare… especially if you want to cancel your membership. I was suckered into purchasing a monthly plan for the spray tanning service. After a year I realized that I wasn’t getting into the store each month so I was simply throwing that $ 40 out the window — guess what, you can’t roll that over into another month and you do NOT get «credit». I called the store and the girl was able to cancel my membership over the phone… or so I thought. A few months later I was balancing my check book (don’t judge me) and realized that I was getting charged $ 7.50 per month by the salon! When I called the girl told me that you can’t cancel a membership over the phone you have to come and do that in person, what the previous person did was put a hold on my account — which evidently costs $ 7.50 per month (what??). I was furious about this because that is NOT what the previous person told me was happening, she definitely said she was able to cancel the membership. It was explained to me that the girl who «cancelled» my membership had been fired, as if that fixed my issue. On September 13 I went into the salon to formally cancel my membership, grateful to have rid myself of it when lo and behold, I see on my banking statement that I was charged AGAIN $ 7.50 on October 2. When I called the salon the girl was not able to help me and indicated that I needed to call back around noon when her boss would be in.
Overall, my experience with this salon has not been great based upon this monthly membership debacle. If I was just going in for a one-​off tanning session my overall opinion of this place might be better but for the inconvenience and aggravation this membership has caused me I don’t know if I would go back again.
UPDATE: the salon manager contacted me and profusely apologized for the error. They have since credited the October charge back to my account and offered a free spray tan due to the inconvenience. This manager was incredibly nice and went out of her way to make things right. I am overly pleased with this mainly because it is such a nice salon and conveniently located so I hated to stop going there out of principle!

I was in the area today and stopped in for my weekly dose of sunshine. Katie greeted me warmly and asked what I wanted to do today. Once I asked what beds they had at my level and mentioned I had never been to this store she even took me on a tour! You seriously don’t get this level of customer service at any other tanning salon (chain or not)! I love PBT and this one is no exception. Great selection of beds (I dome, Ibed and KBL? yes please!), friendly staff and the store is kept impeccably clean; which is the brand standard I have come to expect from PBT over the years.
5 happy stars well deserved.

Nice staff, very friendly. High end equipment but the rates for monthly tanning are way over priced. Hollywood Tans I could get a month unlimited for level 2 and spend $ 30 or $ 20 if they have a promotion. A month unlimited here for level 2 is around $ 50. The level 2 stand up unit is nicer and newer than Hollywood Tans though.
If you are on a budget, do more research. If you aren’t too concerned about price but would like a nice looking facility, go here.

I’ve been around the block when it comes to tanning salons. Palm Beach has some great promos online that are accepted. I will say that the staff seems to be very pushy and condescending when it comes to buying tans. I recently visited and asked if I could buy one single tan because I was moving within the same week. They said it would be cheaper to buy more tans so they naturally didn’t explain a thing and just continued to give me some figure that they seemed to pull out of thin air. I believe that there is a set price for things with them but it would nice for the staff to explain the charges they are taking out instead of saying «oh this is cheaper» and giving me a price without reasoning. Happened again at my last visit. I had one tan left on my account and the girl working told me it would be cheaper for my to buy lotion with my FREE tan. Which I already had lotion in my bag. Charged me $ 10.50 for a lotion packet that I didn’t even need. I didn’t even get an extra tan with the charge either.
Besides all the pushiness the place seems to be pretty clean, beds work well. Just need to work on its staff and the process of explaining what people are paying for.

Seems pretty big inside. Waiting for my gal. Very friendly staff.