Family Imaging

I never thought I would ever write a review on an imaging center, but this place is amazing in a lot of ways and I think other medical facilities in general should take notice. Typically you just go to where a doctor refers you, and obviously the medical knowledge matters most, but this place was so inviting.
First, the space is extremely nice and homey. 2 tv’s, a keurig, super comfy leather couches, vintage chairs and design, just such a nice spot!
Second, their staff is super friendly and personable. They’re busy like anywhere, but they took so much time to explain what the scan was both from the front desk people to the really nice guy who did the ct scan for my fiancé.
Lastly, we had some issues with highmark blue cross paying the claim. I was at the office when this happened and the owner overheard me and told me he would help cover whatever insurance didn’t end up paying since the insurance company was being such a pain. That goes above generosity, that cost his company a couple hundred bucks possibly just to give me a better experience. That being said, I live by Westview so it doesn’t make much sense to go to their location when I can get imaging tests done at the fmh center in Crestwood about 30 seconds away. However, I will ALWAYS be going to family imaging going forward and I’ll recommend them to all family and friends.
I hope the owner sees this review. Couldn’t compliment the 2 really nice girls at the front desk and the guy who did the ct scan enough. Amazing experience. Thank you!

This is the only place i have found with open MRI.
The staff is wonderful and very friendly. They are professional courteous and knowledgeable. The appointment time is always on time with no waiting around.

My Mom recently had an MRI of her shoulder at Family Imaging. The experience was extremely positive from scheduling the appointment, through the procedure, and sending the results to the doctor. The doctor had the results in-​hand in less than 24 hours. Everyone in the office was very friendly and professional. The procedure was thoroughly explained and my Mom’s comfort was emphasized.

If you are going to have an MRI in the Frederick area this is the place to go! After having a horrible experience at Community Radiology and their lying and telling me they had an open MRI (really just a large opening not open) I was really scared to try again. i called Family MRI and the receptionist answered a million questions from me and then put the technician on who answered more questions and reassured me. I dropped off the paperwork the day before so I wouldn’t have anything to worry about day of. For the Brain MRI without contrast, they did not require me to change into a gown (just not be wearing anything metallic) they allowed my husband to sit right next to me, they had whatever type of music I wanted playing. I was told it could take up to 40 minutes, it took about 25. The office was lovely, the front staff were really sweet and understanding of my anxiety. The room was very cool in temperature which helped with my anxiety and claustrophobia. I had in the past gone to WIde open MRI iin Frederck and been pleased. They were bought out by Community Radiology which is why I had tried them first when they said their only open MRI was in Olney. I had been willing to drive to Olney only to see I had been lied to about it being an open MRI machine and I had such a horrible experience there and they were nasty and had lots of rules and were not accommodating in anyway and acted like I was stupid if i requested anything to help me, not so at Family MRI, from the time you walk in the door with very calming hotel like décor, to the kindness of the tech and the MRI is HUGELY open! When I dropped by the paperwork the day prior, the tech had shown me the head cage and it was much less restrictive than the one at Community radiology He had shown me the room, and prepared me. The day of, he used a wedge pillow/​cushion for my knees. He had a nice blanket if I wanted it and just did everything he could to make me feel calm but probably best of was that the MRI machine itself is Almost completely open. If you think you are getting another place in Frederick with a open MRI it is most likely not a truly open MRI but just a wider open on the top and bottom, this was like a hamburger bun, circular and open on all sides except 2 columns. It was much much better!

As someone who spends a lot of time in and out of doctor’s offices, I have to say this is probably the best office I have been to. The ladies at the front desk were very helpful, from scheduling my appointment, to arrival and check in. The office is beautifully decorated and clean and kept. While I was there I was offered the remote to change the tv channel in the waiting room, coffee, and asked if the current construction was noisy. I have nothing but good things to say about this office and their staff!

It’s funny the first reviewer is named Ellin as well (though a different spelling). I cannot write enough superlatives about this place. It is a state-​of-​the-​art facility and offers an open MRI! The team at Family MRI is incredible. Kind and understanding and just genuinely nice. My sister had to have an MRI and, as luck would have it I, too, was scheduled for a contrasting MRI of the brain just weeks later. She went on and on about how great this place was and how nice the people were and their professionalism. Based on her review, I book my MRI there, though it was a one hour drive from my home in DC. I could not have been happier. Though, I will say, I chickened out the first time. I just couldn’t go through with it. They were most understanding and did everything to make me not feel bad. But I did feel bad because they could have booked another appointment. They did everything they could to make me feel it was fine. I did reschedule and went through with the MRI (with the help of an anti-​anxiety drug to calm my lifelong feelings of claustrophobia). I highly recomnmend this business to EVERYONE who needs to get an MRI. Even if I moved hundreds of miles away, I would still return to them if another MRI is necessitated. A zillion thumbs up (if I had a zillion thumbs).

I was so impressed with Family MRI! I saw my orthopedic surgeon and he told me he was 90% sure I had a torn meniscus, but needed an MRI to confirm. I asked his office to find a place that could see me that same day to avoid taking more time off work. Everywhere in Rockville and Gaithersburg was booked for a week to a month. Family MRI could see me within a couple of hours.
When I got there, their machine had gone down and they were very apologetic, saying I might have a wait of a couple hours. I’d brought a book and snacks, so rather than leave and come back (as they suggested) and fight 270N traffic during rush hour, I settled in their living room-​like waiting room. A few minutes later, one of the owners came out and gave me and the gentleman who was also waiting a $ 10 Regal movie gift card, again apologizing for the wait. He was so nice and you could tell he just felt bad that he thought we’d be there a long time.
About 30 minutes later, the machines were up and running, and the patient who’d been schedule before me had left and not returned, so I was able to start my MRI. Until then, I’d only ever had closed MRIs, which are extremely loud and somewhat uncomfortable. This was an open MRI. The tech was very friendly, made sure I was comfortable, and handed me headphones and said they have satellite radio, and asked what kind of music I like b/​c he could tune it to anything I wanted. So I laid down and for the next 45 minutes the only thing «in the tunnel» was my knee and I listened to Christian hits and sang along. :-) He also gave me a bulb I could press at any time that would bring him into the room and stop the MRI if I needed him.
Later in the month, I called Aetna about an unrelated topic, but the MRI came up. The woman told me that Family MRI is out of network for me and I would be receiving a bill for $ 700. I didn’t even bother getting angry b/​c I’d had such a great experience and I figured I should have asked when I went there. However, I found out a couple days later that Family MRI does not bill their patients for out of network costs. They write them off!
Family MRI is truly family owned… siblings work there and run the business and they make their patients feel like they are family too. I have never had a more positive MRI experience and will probably travel the extra 20 miles in the future to go there instead of the local places where patients are nothing but a number.