Chesaco RV

This place, also known as triangle rv, had literally the worst service department I have ever encountered. Almost every encounter they had with my new travel trailer was completed incorrectly, sloppy, or not at all. In fact they caused additional damages. They make no attempt at customer service or apologies and seem pretty incompetent overall. I found out they have massive turnover and serious management issues. I highly recommend going somewhere else to buy your rv unless you are getting a good deal and will be getting service elsewhere. I was able to get approval to have service under warranty completed at Beckley’s down the road. I really wanted to like this place since it is the closest to my house but it was a truly horrible experience. I could name at least 15 major issues. You have been warned none-​the-​less.

The service and parts department of this establishment appears to be run by individuals that do not want any contact with their customers. I purchased my new RV here a year ago and wanted several additional items to be included. I thought they would jump at the chance for some add-​on revenue. After trying several times to receive an estimate on purchasing and installing a 5^th wheel hitch on my truck, I gave up. The service manager was uncommunicative and clearly wanted her minions to screen phone calls and avoided contact with customers. The shop foreman was a ghost. They did not seem to have any system for recording the actual labor that they performed. For example, I was charged $ 90 for 1 hour to install a 5^th wheel adapter «plate» which I later learned to do myself. It takes less than 10 minutes to install this simple item.
Based on the cavalier attitude of the individual who reviewed the delivery checklist and the lack of comprehensiveness I later discovered, I am skeptical that they performed any of the delivery preparation items on the checklist prior to turning the unit over to me. For example the 5^th wheel pin box was adjusted in the «all up» position which led to it rubbing on the front cap and cracking it. I had to have it repaired under warrantee.
When I drove my brand new unit away and discovered some problems, I was informed that there was a 2 week wait for any repairs. After complaining up the chain, I was given a more timely appointment. The parts department and service department appear to have little concept of customer service or customer satisfaction. Additionally, the technicians I spoke with appear to have very little training or experience working on RVs.
I would not purchase another RV from this location based solely on the poor performance of the parts and service departments.