Two Men and a Truck

This is a fantastic company. The office staff is friendly and helpful. The movers were very professional, courteous and hard working. I hired them on the recommendation of a few family members who had positive experiences within the last year. All of us agree that we would use them again and recommend them to all of our friends.

This is my second time using 2 men and a truck — first time with the Fraser location.
I had no issues at all the first time I used 2 men and a truck (from Livonia), but my experience was drastically different at the Fraser location.
First, the movers were not in a hurry to move my things. They took their time loading the van, and then also when travelling (they were going a good 5 – 10 mph under the speed limit).
ALSO, my bed frame was damaged in the move (which was on 7÷11÷2014), and I have YET TO GET IT FIXED, like they said they would. It’s been a month and a half now.
Customer service is horrible.
Bottom line: If you are moving and plan to use 2 men and a truck, I advise to NOT use the Fraser franchise.

Unlike the previous review I had a wonderful experience with two men and a truck. I just bought my first home and my friend was moving with me. TD and CS were our movers and they were excellent. They had a total of three stops, my room mate lives in Clarkston, I lived in Royal Oak, and the final location was in Warren. They quoted us a time of 5 – 6 hours (of move time, no tracel) and they finished in 4.25 hours (plus travel). They were not only careful with our things, they were polite, and even helped set things up once we got to our location. They were absolutely wonderful, I would recommend these two professionals to anyone I knew looking to move!

Late December early January 2010 my Dad and I were trying to find someone to help us move. We were both moving to the same place in California so we thought we could coordinate the move together. Two months prior we had secured the services of Allied Van Lines through Morse Movers. Two weeks before the move we decided to cancel the contract with Morse to save some money (BAD IDEA! Mistake #1). We secured the services of a freight company to move our belongings. We then decided to hire 2 Men and a Truck to help us load the trailer (Mistake #2 and 3 and 4 and 5etc.) Keep in mind, I’m sure there are 2 Men and a Truck franchises that are not run this way, but this was our experience.
We had one of their quoting «experts» (Paul) out to look at what was left to pack and load. We were told it would take their «professional» movers 1 – 2 hrs. to pack the boxes and 3 – 4 hours to load the trailer. Which, if you can do the math, is a min. of 4 hrs. and a max. of 6.
I’ll start with the timing issue. My Dad is more patient than I and didn’t have time to baby sit the «professionals» while working. By hour # 5 I realized they weren’t going to be finished anywhere near the quoted time. I called the office to register my concern. At $ 90/​hr. + $ 90 for the long 4 minute drive from Fraser to Sterling Heights we expected them to take the work more seriously. I’ve never seen two men move slower. I affectionately named them «the malt liquor twins» since they showed up smelling of alcohol to help move our lives across country.
It was almost like they never moved before. My Dad has moved more than 15 times so he knows how to load a truck efficiently. He’s just getting a little older so we figured this time we’d splurge for some help. Other than being painfully slow, they also didn’t seem to know how to load the trailer properly. Instead of neatly organized stacks of furniture and boxes, it was like your children throwing their toys in a toy box. 40−50% of the boxes were damaged, along with the contents, by the time they got to California; completely smashed or just left open.
That, however, was not the most concerning part. The way the management tried to pretend like it was our fault was the worst part. Not to mention the fact that my Dad and I had to finish the job and he was leaving the following morning so we didn’t have time to redo what had been done. From the owner (Lisa) to one of the managers (Mike) nothing but accusatory remarks to trying to deceive us by saying they didn’t really mean 3 – 4 hours of load time for everything.
The owner was the worst. When I initially called, as previously mentioned, to explain the situation I was willing to negotiate. But Lisa the owner wanted nothing to do with the situation stating «Well, I wasn’t there so I can’t really do anything, so you owe us the full amount.» I am pretty sure she has made this statement before. For an owner to not take responsibility for her employees is a rather weird way to conduct business. Also, for Paul to quote the job and be off by almost double, when he knew who he was sending to do the job is either dishonest or ignorant.
Very disappointing from start to finish! When all is said and done, the damage done to my Dad’s belongings due to the dangerous manner in which the items were stacked and loaded, and the misquoted job time could have been, to a great extent, forgiven had there been a willingness to work with us. But, as previously mentioned, Lisa (THE OWNER) was the most difficult person in the company to deal with.
Moral: Stick with the real professionals. My wife and I called Morse that night and had them re-​schedule our move. Worth every last penny. It was actually only a few hundred dollars more than the do-​it-​yourself companies to have them do it, after all was said and done.
I would never recommend Two Men And a Truck to anyone, unless I wished ill upon them. Absolutely shameful!
Pros: Great demolition crew!
Cons: Too many. Read review.