Metro Glass Block

Worst customer experience ever, these guys are a scam. They came out and quoted for two basement glass windows with vents, then when they came to install was trying to charging $ 80 more. I talked to the owner (Jeremy), and he gave me a lame excuse blaming it on a new sales person. Every legit company out there would honor there quote and not pass what ever loss he thought that he was going to have to the customer. Run away from this company.

Had an estimate done. Decided to move forward with somebody else at a better price. They continued to call and call… and call… and call. I felt like I was being stalked.
Others out there for better prices and more professionalism.

I had no problem with Metro Glass Block. However, the installer, J Alderman, solicited side jobs. He quoted $ 700 dollars to replace some stairs for me. He asked for $ 400 to buy supplies. He came back and said he under quote the job and needed another $ 200. week after week he promise to do the Job. After 4 weeks of promises he disconnected his phone. Metro Glass Block did a good job, they just have shady employees. Shame on me for being trusting.

We contacted Metro Glass Block to have a small window replaced and got an estimate over the phone. After deciding to go ahead with the project, they stopped responding to our phone calls.

We had Metro Glass Block replace our old basement windows with the block kind. I had a coupon for their services from one of those «Save» mailers we get from time to time. The dispatcher said that I didn’t even need to show the coupon, that she entered it into my file so it would automatically be applied. The price was better than what our inspector told us to expect to pay, so I was happy.
The service was prompt and they cleaned up after themselves. It was nice that I didn’t have to worry about disposing the old glass or anything. The installer took time to explain how to care for the window (not much care involved once the caulk dries) and that we should wait to rake the mulch back over.
It was probably the easiest and most painless part of updating our new home so far!

Your price will be based on where you live and what kind of $ you appear to have. For all I know it’s based on what you look like or the particular time of day… I am not sure. All I know is that within a week of a job they had done for a friend, the price I was quoted went up over 100%. Even after explaining that I knew someone who just had the same job done with more labor and materials involved (as my estimator agreed), I was told, «sorry» by the dispatcher on the phone. The woman on the phone was extremely patronizing; think, Edie McClurg in Ferris Bueller’s Day Off …
Out of the 3 people I know, who had windows installed by Metro Glass Block, all were charged varying extremes in pricing for the same exact jobs and materials. How is this good business? After comparing receipts, quotes and stories with friends, I do not trust this company any farther than I can throw them. Same amount of material, same amount of labor, should equal the same (or similar) price. The prices were wildly different. I was actually quoted the highest for the least amount of work between us. I had no tear out of old windows, no clean up or haul-​away disposal tasks and a typical sized window that used 4 more glass blocks than a friend, but I was quoted $ 100 more for each of the windows I wanted installed. I essentially had two rectangular holes that needed to be filled with standard glass block, no venting, no special colors or block types. The estimator looked at the job and said, «this is an extremely easy job» then proceeded to quote me to the moon! I was shocked and explained that a friend just had the work done the week before and the price was far lower. I should also add that my friend is only 3 miles down the road from me. The estimator told me, «I’ll have someone call you», this never happened. I had to call and get a hold of, «The Patronizer» who made it clear that while everything I had seen price wise, with my friends, was true, at the same time — yes this higher pricing for me was correct. I was confounded… So I was pretty much told, yes, I know we sold the same product to your friend for approx. $ 40 and it was more work and materials, but for you it will be approx. $ 115, and this is normal. The explanation was that I had some odd shaped, over sized, window! This was maddening as the window was exactly 4″ larger than the other and the estimator told me this is extremely common and not a problem at all. One inch of mortar would be added around each side of the window to adjust for the opening! After trying to explain this several times to the thick headed woman on the phone, she ultimately had enough of my asking her to please explain this wild difference in price and ended the conversation by hanging up on me. Bottom line here… I would imagine that if you choose to go with Metro Glass Block, you better not have any problems with your windows, or who knows, you may just have to suck it up at the end. And who really knows if you will get a fair price or not? Maybe they will honor their warranty or possibly just hang-​up on you when you question their ethics? This of course is if they deem you worthy to return your calls. My advice? Stay away from these people. This is glass block, not brain surgery and no one needs the runaround that I got. If a company thinks that in 2012 you can treat customers the way I was treated and stay in business, well I would have to disagree. People are informed in the information age and there is no need to deal with dishonest businesses anymore. The word gets out there, and you go under. My most sincere opinion is to avoid Metro Glass Block in Michigan. There are plenty of other business out there who would love to serve you. May the best man win!

Awesome, Very professional and fast installation. Great price too. Even cheaper than if you were thinking of replacing basement windows yourself.
Very happy and would gladly recommend them to anyone looking to have old basement windows replaced with glass block.

We hired Metro Glass Block to remove our old windows and install four sets of glassblock windows in our basement. We were impressed by the selection on their website, and the helpfulness of their customer service agents when we called to ask a variety of questions on the sizes, colors, styles, venting, and prices.
When pursuing our search, we got estimates from three different companies and Metro came in the lowest. I think we paid $ 120/​window (for a custom size), $ 30 for the dryer vent, and a fee to remove the old windows (maybe $ 50 total for removal).
They gave us a three hour timeslot for the appointment, and showed up within that window.
For the most part, we are pleased with the workmanship. The workers were kind and efficient, and our windows look nice.
But dinging them a star for the following reasons:
When knocking out one of the basement windows they actually knocked out the masonry surrounding the window as well. They attempted to put it back together, but the grout is a completely different color. It doesn’t look very nice. We will need to plaster and paint over the sill, no doubt. If we had known the removal would result in damage to the trim, we would have just taken a chance and removed it ourselves, without paying the $ 50 fee.
Second item was that they asked to use our supplies. They asked for a sheet to put under the window when they smashed it so they could collect the pieces. Would have been nice if they had brought their own drop cloth so we didn’t have to use one of my nice bedsheets. They also used my trash bags to dispose of things, which were multiple bags. I would think for the $ 500+ price tag, you could bring a drop cloth and trash bags, if those are the supplies you need to do the job.
A couple items to know before you do this (though they did not factor into my rating and would have been the case with any company):
(1) Your house will get extremely dusty. If you’re able to tarp off the basement entryway with visqueen, I would suggest doing this. Don’t mop or have the maid over until after your appointment.
(2) Some cities regulate that you get vents in the windows. Check with your City Inspector before you do anything, so you are not redoing this a few years later when you go to sell your home.
(3) They recommend you leave the windows alone for 48 hrs after they install. Not a big deal. Except that one of our windows had a dryer vent in it, so we were not able to do laundry for 48 hrs. If this is the case for you, get all your laundry done before they arrive!