Visionworks

Went in for my appointment and was told 3^rd in line because of walk-​ins, even though I had an appointment. After confronting them with that fact, they agreed to let me see the optometrist. He gave me the exam, but was rude and dismissive. When I told him I wanted reading glasses, he told me that I was wrong, because someone my age shouldn’t need them. It was only after arguing with him he gave me a prescription that I found out was for distance glasses when I went to get them made.
I had to go back for ANOTHER exam and he was even ruder. He sarcastically accused me of going to a cheap glasses shop that tried to sell me another pair of glasses, instead of just admitting he gave me the wrong prescription. I have NEVER been through anything like this when trying to get a simple eye exam and I will NEVER go back!

First time I went to pickup my new frames, they constructed them wrong… said they were going to fix them. Three weeks later (today, Aug 2, 2015) I came to pickup my supposedly new fixed frames… you guessed it! Same exact problem as before. Did I mention that I spent over $ 700 dollars on these frames (a regular pair and some sunglasses). Needless to say, I’m rather pissed, which is why I’m writing this review. (I need to vent)
This is the third time I’ve done business with Visionworks (formerly Doctor Value Vision) and this is the worse experience I’ve had with them. Previously my experiences have been satisfactory. Beware the Visionworks at Cool Springs Galleria Mall… BEWARE!

Holy crap! I’m impressed!
Walked in with no prior appointment with broken frames. Left with a complete exam, and two new frames plus my repaired existing frames, at a surprisingly good price, within the hour. Literally, I was probably in there 45 minutes tops.
Everyone there was extremely polite, and professional. the work was thorough, wasn’t rushed. just really efficient, friendly, and professional,. Made it a point to even thank them personally!

I had a different experience here, although I want to share more about my experience with Dr. Seger in their exam office. As far as our purchase experience goes, although they were very, very busy, the staff was fairly courteous. Perhaps there is a new manager at the store.
Now onto the exam:
I was a little skeptical at first going to Visionworks because the exams were cheaper than (by the tune of 3x) a privately owned practice. I was sure in for a surprise. Dr. Alisha Seger gave me the best prescription glasses I have ever worn in 27 years. I rarely ever wear glasses quite simply because prescriptions for my right eye (which suffers from astigmatism, amblyopia and strabismus) have always made me *more* uncomfortable. It’s not just one but 7 different optometrists throughout my life, half of then vision therapy specialists. All of them either gave me far-​sighted lens for my right eye that made my vision blurrier, or gave me no prescription at all — according to them my hyperopia and astigmatism canceled each other out. After seeing all these specialists I resigned to the fact that glasses weren’t going to make my vision better. Seeing Dr. Seger was a game changer. Her prescription is incredible, right eye and left, and I’m actually excited to wear them. She listened, took the time to understand exactly what I was seeing and I couldn’t be happier with the result.

I attempted to have the receptionist fax my prescription over to Warby Parker and she was not only extremely rude and unhelpful, but did not even send the fax after she said she would. On top of that, the office supposedly lost my PD measurement — the receptionist said she would check my file for it and promptly hung up on me. Pay a little bit extra and go somewhere else.

You are supposed to get glasses pretty quick. about an hour. so since I lost my glasses and needed some quick. I took the bait then found out that it’s only if you have almost perfect eyesight. mine would be two hours or so. great! sign me up. then after 2 hours of waiting I learn that since I ordered transitions, that would take 10 days. fine, I’m already here and spent time looking and waiting. then after 10 days, I go to pick up the glasses and they break them trying to adjust them. THEN I WAIT ANOTHER TWO HOURS! I was worried that my brand new $ 521 glasses broke before I got them out of the store so they wrote a one year guarantee.
Some time goes by and I notice that I can see my lens out of the left top corner of my eye so I’m thinking maybe that side is thicker but then the lens pop out of the glasses.
I’m close to another Visionworks and I take them in and they tell me that the lens was made wrong and is too big for the frame and has been heated and curved wrong. They put the lens in but with a different screw hoping to hold it steady but the lens pop out again! Now it dawns on me why the other Visionworks employee accidently broke my new glasses in the first place by trying to jamb a ill-​made lens in the frame!
This is where it gets STUPID! I go back to VIsionworks where I bought the glasses and ask to speak to the manager and the lady at the desk tells me that she is the manager. I start to explain that I need to return my glasses because they’re made wrong and she gets mad and starts working the register and won’t look at me. She mumbles something about it just being the screw. and I start to explain but she walks away to a different customer. then comes back and hands me my refund receipt. I’m thinking okay. she’s mad at me but maybe she’s having a bad day. I didn’t say anything more.
The next day, I notice that the refund is not processing through my bank and I need more glasses so I call and ask to speak to the manager and I can tell it’s her. I explain my dilemma and she says that it will be 4 to 5 days. Not acceptable. I paid cash and I don’t expect to wait for my money that long. You’ve received your shoddy glasses back which could have ruined my eyesight according to two other eyewear places that I had been to .and I’ll be down there to get my refund in cash!
now she’s yelling and I’m yelling. it’s hilarious! because I’ve never yelled at a vendor /​contractor in my life but I’m mad that they just don’t care about anyone!
BOTTOM LINE: if you have passion in your job it shows in your work. you wouldn’t have sold me badly made glasses! if you cared about people, you would have apologized and I would have understood mistakes happen. But you don’t care about my eyesight and you don’t care about your customers! NEVER TRUST THESE PEOPLE WITH YOUR EYESIGHT! BTW I’m still waiting on my money. :(and I have no glasses. :(My regular eyewear place could have had them in 7 days. Lesson learned!

I have been a customer of Dr. Valuevision (which has changed to Visionworks) in Green Hills for a while. I usually go there for eye exam and contacts. I don’t like their frames much because they look cheap to me.
I went to LA in the beginning of October and had a chance to make my glasses at the store I used to go to when I lived there. For some reason, this store in LA always have nice frames and better quality lenses. It was and is my preferred store to go for prescription glasses. I had them quickly made just in time before I got back to Nashville. Since I didn’t have enough time to wear them on, I didn’t notice the frame was kinda loose. I called my optometrist in LA and she suggested me to bring them to an optometry store to have them adjust for me (they usually do it for free).
Being a customer at Visionworks, I brought them to this store in Cool Springs Mall since it is close to my workplace. The lady at the store (Diane) helped me adjusted it twice. The first time, she had it very tight. The tight frame hurted my ears a little bit but I thought «It is plastic so it should loosen over time». So I didn’t say anything. Next thing I know, it moved the vision line a little bit. When I looked straight at eye level, it was blurry but when I tilted my head a little bit then it became clear again. It’s not a big deal but I couldn’t tilt my head the whole time… people at work thought I was acting strange. I called my optometrist in LA and asked what’s wrong with the glasses and she told me to have it readjust again. I went back to the store and the same lady helped me. She seemed to know what was wrong. Fixed it and spray something on it SO HOT that there were «stress lines» on my glasses. She told me to send them back to LA to have the store over there replace the lenses. She also mentioned that Visionworks won’t replace them because I didn’t get the glasses from them.
I couldn’t believe what I was hearing and seeing. I paid alot for the glasses ($ 400 Gucci glasses) and having them ruined in that minute pissed me off. I called my optometrist again, thinking they gave me bad quality lenses. My optometrist explained that the stress lines were from the HOT spray that Diane sprayed on. She shouldn’t sprayed something that hot on the lenses. To be honest, I’ve never heard or seen anyone spray hot stuff on the lenses till now. I don’t know if it was a cheap tactic to make me get the lenses from them or she was just being careless. Whatever it was, I will NEVER EVER coming back to this store again.
My optometrist was nice and offered to replace them for me. However, I had to spend money for shipping and insurance to send them back. So here I am right now, glasses-​less. Thanks to Visionworks.
Please do yourself a favor and have your glasses done somewhere else!
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