The Spectacle Shoppe

Just recently moved to Westhaven and have begun the process of setting up a new Optometrist. I choose The Spectacle Shoppe so pleased with how easy and quickly I was able to set up an appointment! Not to mention it was in walking distance from my home. The staff and Doctor were polite and caring. Thank you for making my experience a Great one:)

So I called them today, told them I had broke my frames while out of town, and that I had a company making me a new set and overnighting them to me. I needed my PD#, but because my Doctor is no longer with the business, having sold out to them, that they could not help me. That I could stop by and they would measure me again. DUH! I am out of town and this was an emergency! They said that when they bought out my doctor they did not retain his records! Who has ever heard of such a thing? I mean when I purchased my glasses and very expensive Maui Jim sunglasses I made the check out to the Spectacle Shoope, not the doctor! For what they charge, I should be able to get what I need ! So now I need to have my eyes rechecked and order a new pair of glasses, and it will not be here! TERRIBLE CUSTOMER SERVICE!

Excellent practice all the way around from the reception to the doctors. They listen to their patients and help them find solutions and explore all options. No hard sells or steering, just good honest professional perspective. Been going to 2 years and will make it my permanent eye doctor.