The Cheesecake Factory

My fiancé and I stopped by here for some dinner after stopping by to exchange his phone at the Apple Store. I had never been to Cheesecake Factory for real food, only for its namesake cheesecake (which is great). This place was packed on a Friday night but we only had to wait about 30 minutes before a table opened up. Not terrible. As a few people have mentioned before, it is quite loud in here so make sure you sit close to your companions or be prepared to shout.
The menu is enormous. We had decided right away that we wanted the Eggroll Sampler so we ordered that and probably still needed 10 – 15 minutes before we decided what we were going to have to eat. But our server was really nice and gave some recommendations when it was clear that we were struggling. The Sampler was hot and cold. We loved the Avocado and Crispy Cuban varieties, were mixed on the Tex Mex, and didn’t really care for the Firecracker Salmon.
I opted for the Kobe Burger as my entrée, and my fiancé got the Americana Cheeseburger. They were both cooked to the temperature requested, and pretty decent overall. The portions are huge, so we both took home half the burgers anyway. And we, of course, had to order some cheesecake to take home. The cheesecake is always fantastic. I’ve had a few different flavors and they’re all great.
Three stars means «A-​OK» and that’s pretty much how I feel about Cheesecake Factory. There are lots of menu options, so you’re pretty much guaranteed to find something you like. But it is fairly expensive. I think for our appetizer, 2 drinks, 2 entrees, and 2 pieces of cheesecake added up to $ 100 (or around there). Quite a bit considering we weren’t blown away. I’ll come back, but only for the cheesecake!

Pack you in like sardines. If you don’t mind being elbow to elbow with the party on each side of you then you’ll love it.

Update: in my original review I visited this location during lunch. I have come back three times since then in the evening and had a much better experience. Still not as good as green hills, but my past three meals have been delicious!

First time coming here and a beyond great experience. Yeah the wait to get a table was a bit long but that’s new years eve for ya. Service was fabulous, didn’t wait long for anything once we were seated. I ordered the four cheese chicken pene and it was so delicious. Had gift cards to cover it so probably won’t be able to come back only due to the pricing, unless we get more gift cards.

Here with a large group of co-​workers (15).
We had a 40 minute wait, despite calling in advance to arrange.
Server was very attentive. Drink and appetizer orders taken quickly after being seated.
We had numerous appetizers for the table… Fried Macaroni and Cheese, Fried Calamari, Buffalo Blasts and Parmesan-​Garlic Cheese Bread. Some also had Hot Spinach and Cheese Dip. My favorite was the Macaroni & Cheese and the Buffalo Blasts (recommended by server).
I ordered the Bang-​Bang Chicken & Shrimp. Very good and just the right spice.
I had to top it off with the Dulce de Leche Cheesecake, since it is the Cheesecake Factory. Is it even allowed to not order dessert? Just the right consistency and plenty large enough to share.

Flexible atmosphere!
I love the comfortable atmosphere here. You can sit at the bar and watch sports, or a romantic table for two, or a large comfortable table surrounded by friends. The lighting and décor fit many different moods depending on your occasion.
You may as well start with an appetizer because it will take you awhile to get through the large variety of menu choices. I was on a date with my husband so it was a romantic evening. I had the meatloaf with mashed potatoes and corn succotash. It was delicious and the portion was huge. I made myself stop halfway through so I could have room for cheesecake. After all that is the most important course for a date night. The second half of my food went into a to go box and we ordered cheesecake. Godiva Chocolate Cheesecake was this visit’s winner. It was amazing.
The service was great. We can’t wait for our next visit! After all there are so many dishes and cheesecakes to experience.

Huge plates of food does not quality make.
The portions were oversized. The food quality was mediocre at best. I was expecting great cheesecake but I got the factory part.
The service was very good but it didn’t make up for the food.
I should have gone to Friday’s

Great atmosphere –well below «good service» and average food. Tables crammed together and makes for a awkward serving environment for your waiter. Bottom line, it’s chain restaurant with a high end prices. Skip it.

Probably one of the worst cheesecake factories in America. Our waitress was SUPER friendly, but only so much friendliness can accommodate for crap food.

gross food & the worst customer service. we ordered from a local takeout service (items that we have ordered previously and were just fine) and the fried appetizer that was delivered was liquid, uncooked batter in the center. I called to speak to someone at Cheesecake Factory and transferred to manager and she didn’t care one bit. They said «that’s weird» and «I’ll talk to my cooks but I can’t do anything about it». It is LIQUID. and dripped all over my hands. The gross customer service continued and we will never dine with them again. NICE.

It’s a chain restaurant, you get what you expect from chain stores and that is an empty wallet and a ⁵⁰⁄₅₀ shot of coming away satisfied.
I’ve been to this location 3 times since it opened, positives and negatives come out each time but never a full on, «I’m definitely coming back here» moment. The menu itself is overwhelming and takes an average person a decade to reach the last page, ever wonder why this place is always jam packed? No one is sure what they want when they’ve read a novel of a menu. Most restaurants specialize in one or two areas but not here, you have mexican next to Italian with american holding hands with God knows what. With a menu this large always remember these items are rarely fresh made and more likely prepped, refrigerated, warmed up, topped then served. Yay for microwaved $ 8 soup.
After the disastrous menu combinations comes the decision of a lifetime. I’ve had the safe choice twice before (Club Sandwich) but this last and possibly final time I chose the Parmesan Chicken Sandwich, Potato Soup and Fries. Ok, I deeply liked the lukewarm potato soup (insert sarcasm). But honestly that was the highlight here. The Parmesan Sandwich was overwhelmingly tasteless with peppers and onions the only distinctive taste that stood out. The chicken tasteless, the sauce ruined by the peppers and onions and the cheese cold and pressed into the bread. So basically I had potato soup with fries, yay carbs. Please don’t ask your server what’s good or what sells the best, the response is the same all three times, «All of it is really good» and that narrows down the «numbered» pages of the menu.
My wife loves the chicken medley however she, like me is too afraid to waiver from what tastes ok to try a dish as horrid as mine. We also took home a slice of cheesecake (strawberry and pumpkin). This, was the only highlight of this epic failure. But I swear I can get almost the same quality from Wal-​Mart as sad as that is to say. My only wish is that I didn’t go for fast food, sad right? But I will be back to tackle another dish, I refuse to believe there’s nothing here that’s edible.

I feel bad writing this review for Cheesecake Factory. It’s not a good review. I actually really like CF. She’s such a big, brash, bling-​y, gaudy, over the top, almost sloppy gal of a chain. A great place to relax with a drink and apps with a loving sister after some mall shopping or with my boys before a movie. Cool sounding American fare, with adult bevs.
But, this location needs help. Fast.
I hope someone at CF will read this and do better.
CF always holds such promise and once a year, I get lulled into thinking, yes, it’s possible I had an anomalous visit and that it will be different this time. It hasn’t been different and my little family is done with CF for at least another year. We didn’t come away enraged. Just deeply disappointed. Depressingly disappointed.
Here’s why:
Menus are slick with grease. Please, guys, wipe them down with soda from the bar – cheap, effective restaurant stand-​by side work resource. Those menus should squeak with plastic-​y cleanliness.
The discombobulated, semi-​insolent, poorly trained staff at the door. They were the first sign that something is wrong. When we visited and asked to be seated on the patio, there was confusion and no guidance. A manager came over to ask if we’d been helped – his hostesses were bungling something at the host stand. He took us outside where there were at least five tables available.
The patio has its own wind tunnel that affects at least two tables. The door leading to the patio doesn’t always shut properly and it blasts inside air on to the patio. And I’m talking a Kansas-​sized blast. We asked to be moved. It still blasted us, but less so and once I had to get up to close the door myself. This is pure blindness to customer comfort. Don’t seat those tables ever again until that wind tunnel is shut down. Unforgivable.
The staff. Sitting with guests. Too cool. Too cute to remember our order and too cool to work hard. I’ve seen this mistake at other CFs. If CF’s target demographic is tween and twenty-​somethings, I understand trying to populate with Abercrombie part-​timers. But that demographic doesn’t have the buying power of middle aged parents and middle aged women with girlfriends, a raging sweet tooth, and a taste for vino. But looking around at the waitstaff, and seeing this at other CFs, I think I actually realized that IS their target demographic and not my ilk. A chain as big as CF, with its ambitious and interesting, far reaching menu should do far better with its training. It doesn’t and it shows. The overloaded menu isn’t enough to entice us when the wait staff are partially competent and we are stressed during dinner trying to remind them of what’s missing at our table and what came out wrong (yes, we experienced all of that in one visit).
LOUD. I couldn’t really hear the staff inside. Holy cow. Is the music supposed to blare like that? The restaurant is cavernous to start with. So the noise makes it seem even more so. If I’m being an old fart b/​c it’s supposed to blast loud music, then, okay. ‘Nuff said. I claim my old fartedness.
The execution. Back behind the curtain at CF’s HQ I’ll bet are smart chefs who are great cooks who love their recipes. The problem at this location is execution. (The one exceptional CF that I’ve visited is in Westlake, CA – always busy. Always booked. Exceptional execution. Every time. Exceptional (and cute) staff.). The end product here feels like it was made remotely by someone manipulating a joy stick somewhere to put dishes together here. Dishes seemed unfinished. Not as put together as they should be. Sloppily presented. Disjointed. Too much sauce. The artichoke dip was microwaved. Seriously? That’s like a Gordon Ramsey-​level violation. And lazy. The burgers. Meh. Fries. Meh. Even the sweet potato fries that are usually spectacular at CF were terrible. Limp. Over cooked. Soggy.
Sigh. I can’t go on. This is how we felt when we left. Just disappointed. And we paid too much, so that part burns but I hate complaining during a meal – it ruins the bon homie. Just kills it and then I get mad. I don’t like souring the mood for my boys b/​c I’m always happy to be with them. Even over a table of crappily prepared food. So, I’ll pay. I just won’t go back.
My boyz now call CF The Restaurant That Will Not Be Named.

A family favorite, today we added another fan. Our visiting German exchange student. Of all the restaurants she has tried this is the best.
Huge portions. Every dish a winner.
Personal dessert fav Rocky Road Sundae. Cheesecakes all incredible.

Of course this is a chain, and chains do what chains do. I thought the staff was friendly and the service was quick.
However, I thought for the price that the food was average. I am also a card carrying (not really) professional lover of cheesecake. I have to say that I was disappointed. I don’t know if it is the location or the chain overall. I remember in Texas having some pretty stellar cheesecake from my local restaurant.
Overall… nice place, good service, ok food. Not bad, but I think we can find better.

This review is based on food, not atmosphere, as it’s regarding TAKEOUT :)
We order takeout from them ALL the time. Caesar Chicken Salad is my favorite. French fries are actually pretty good — even when lukewarm, or cold even. Yes, they are a bit expensive, BUT it’s really good COMFORT food… and on those days when you just want to hold that takeout container on your lap, in bed, and watch a good movie (preferably a feel-​good one) THIS is perfect for THAT! :)

I just walked in to the counter to order some cheesecake to go. Customer service was horrible. It took 5 minutes for someone to even acknowledge me. A girl and boy was too busy flirting with each other to wait on me. Another kept wiping her nose with her gloved hand!!! Finally, a girl took my order. She was nice enough.
The cheesecake was not as awesome as I had hoped. I’ve had better.

Honestly this was the WORST meal I have ever had! I have eaten at the Green Hills location and it is wonderful, this one couldn’t even make a plate of pasta right. We had a 30 min seat wait (that was expected and average) once we were sat we ordered in 10 minutes, the waiter passed us off to a waitress, we waited 50 minutes for our food (a steak med rare, one med, a plate of pasta and chicken)
Food came out cold!
Med steak was well done!
Chicken was rubber!
Spaghetti was mixed with bow tie pasta like they used the same pot to cook different pastas in the same pot.
Pasta was mush!
Cheese that was melted on top was a cold congealed blob!
So the end of this story is if you go to this location block out 3 hours!
30 min wait
10 – 20 mins to order
50 mins to get food
30 to get the food replaced/​redone
45 mins to get the bill
Or just decide to walk in pick up cheesecake and leave! (Can’t rate the deserts we never got there)

We love the Cheesecake Factory, and we were excited to try this new one. There was a 15 minute wait for a table, but they would text me when the table was ready, which let us go shop a little.
The inside is spectacular (nothing like the one on Big Bang Theory). Service was very prompt, friendly, and attentive. Our server knew the menu, understood customer service, and had good timing except for a lapse when it was time for the check. Food was great. I ordered the shepherd’s pie, expecting something safe and pleasant, but it was the best thing I’ve eaten in a long time. The sauce was an explosion of taste. I can’t believe I’m raving about shepherd’s pie, but I just did. My daughter loved the four cheese pasta. I liked the pumpernickel bread that came before the meal, though my daughter didn’t think it was as soft and fresh as usual.
My main complaint: When you enter the restaurant from the mall, it’s utterly confusing where you’re supposed to go. There’s an employee work station right there, but it’s not the hostess stand. It’s up to you to figure out that the hostess stand is at the outside entrance, and then figure out how to get there. A sign would be nice, telling us where to go.
Two lunch-​size entrees, two sodas, tax, and tip totaled $ 40. That’s a lot for lunch, but a good price for what we got.

We have eaten here 3 times since it opened. The service is SLOW. Both the wait staff and the kitchen need to work out their kinks.
The food is consistent with other Cheesecake Factory restaurants, which is a good thing. The restaurant is gorgeous.
I made the mistake of ordering the special which was an Asian meatball sub from the TV show «On the Menu». Just like the tasters said on the show, the bread was too hard and made it impossible to eat. The meatballs tasted like basil. Italian and Asian food are not a good mix. The flavor profile was confusing at best.
The 3 rating is due to the length it takes to order and actually get the food. I will update this review if I see an improvement.

I love the Cheesecake Factory! This location was great. We had a party of 10 for a friend’s birthday and the servers were very attentive. We had bread and appetizers, meals and of course cheesecake. Oh and some alcoholic drinks.
For my meal I ordered the jambalaya pasta with no green peppers, cause I hate them. I heard the server say it was the spiciest entrée in the bible of a menu. Anyway, it was chicken and shrimp, onions, tomatoes, and pasta. My only complaint about this dish was that it wasn’t spicy. I took about half of the dish home and added more cayenne and Cajun seasoning. Now that’s what I’m talkin about. Also I had two gin and sodas that were well worth however much they cost. Smooth and strong just like I wanted.
Everyone ordered something different so I observed some other superb looking dishes. The guy across from me got the chicken and a biscuit. It looked like mashed potatoes, a whole chicken, a HUGER THAN HUGE biscuit, and veggies. He said it was delicious and we heard the server say their chicken marinated for 12 hours. No wonder it’s so tender!
My friend got some kind of chicken avocado omelette. She said it was so good and it came with potatoes and toast. The birthday girl got the four cheese pasta and added chicken. Her dish was just as huge as mine and again, tasty chicken and obviously extremely cheesy.
From across the table I saw a girls huevos rancheros. She sent it back because the eggs weren’t runny. I don’t know if that’s actually part of the dish, but it looked yum.
There was some kind of giant salad with a tower of crispy onions strings that I was jealous of. That’s about all of the dishes I could see from where I was sitting.
Our party of 10 was very quick to order and somehow we were there for 3 hours. So my only complaints are my dish was not spicy and it was a slow process dining here. Which was fine until we all got to a certain point of sleepy and way too full, then we all just wanted to go home. We waddled out happy though!