Sprintz Furniture At Cool Springs

IF I COULD GIVE SPRINTZ ZERO STARS I WOULD. WORST EXPERIENCE EVER. 3 MONTHS LATER AND WE STILL DON’T HAVE OUR COUCHES.
At every touchpoint, Sprintz has been a terrible experience. First. after waiting two months they told us they were delivering us a chair and a sofa, instead of the sofa and love seat which we ordered. When we called the # provided to us to alert them of the mistake the staff shrugged and didn’t help. We had to go out of our way to find the appropriate people who could change the order given the mistake.
We then arranged with Sprintz customer service to send us the sofa while they returned the chair and ordered the correct love seat. When the time came to deliver the sofa, they called and said they’d made a mistake and couldn’t deliver it because they accidentally sent one of the sofa cushions back to the factory to match the love seat. (Odd, since they could have simply given the factory the fabric sku #.)
So, another month goes by, and finally we get a mailed notice saying our sofa and love seat are in, and to call to arrange delivery. When we call, the staff first said our order had not yet arrived, regardless of the mailed notice we received. After further calling two other people at Sprintz, we find out that their computer system was down for a few days and as a result Sprintz lost all information regarding what furniture they had received in their warehouse so they had no clue if they had our sofa and love seat. A week later, after getting hung up on twice by Sprintz customer service and after many hours sorting out the latest snafu with their staff, we arrange to have the furniture delivered (finally!). WRONG!
Day-​of delivery, customer service realizes that they ordered the wrong furniture AGAIN. So I took a day off to get furniture delivered which isn’t coming.
And Sprintz has no idea why our order was changed to a different style of sofa/​love seat.

I’ve been a resident of Williamson County for 20+ years and shopped at many home furnishing retailers. My favorite is Sprintz Furniture. The selection is outstanding. The designer came out, made measurements and assisted me make fabric and color decisions. Some items were stocked and others special ordered. Took me about 14 weeks to get a completed room. Designer even offered to come out with lamps and accessories. With my busy schedule, the process was made easy. Getting a large leather sofa through a rather narrow door did require a service call. The technician was on time and I’m very pleased.