Kraft Music

Fantastic customer service! Speedy delivery!
Everything was just perfect. The guitar sounds and looks beautiful. Everything that was supposed to come in the bundle, did. My dad, bought the Yamaha FG700S Acoustic Guitar for my daughter as a birthday gift. She almost passed out!!! Thank you very much Scott and Kraft Music!

They had the cajon I was looking for in stock and had it was waiting for me when I arrived. Great service!

This review is for online store.
Their customers service is not rude, profession, and knowledgable.
Where Kraft Music breaks down is their policy for meeting delivering date. They lie to their customers by shifting the blame to anyone but themselves.
I pre-​ordered a limited model of Yamaha guitar. The delivery time was promised a few months ahead of all their competitors (sweetwater, and musician friends, and guitar center). Which was why I ordered with them.
The problem is that they know ahead of time that they cannot deliver on the date they promised. I called about three to four times with about two weeks lag time in between call to see why hasn’t my guitar arrived at my door step yet. Every single time they shift the blame onto the manufacturer, and said that they will look into the issue, and will keep you updated via email on when they will get the guitar deliver to them. Every single time, the email is sent out stating that they are expecting delivery within a two weeks period.
The first three times I called, I got this script. The same exact boiler plate email comes out a few hours after my call ended with them.
Fourth time, order canceled.
I do not blame the customer service representatives who had to read and follow this script. The blame is on the people who knowingly implement this deceiving practice. The proper way to handle an unknown delivery date is to let the customers know that the delivery date is unknown. Be TRUTHFUL about it. Not hard.
Lying to your customers is bad. Lying to your customers will give your business to your competitors. In the digital age, information travel fast and stays permanent.

Excellent customer service. I purchased a digital piano from Kraft over Thanksgiving and they shipped it promptly. However when the piano arrived at the UPS hub in my area, it got stuck there. Every day the tracking information would say that the piano was out for delivery but at night, it would return to the hub and never get delivered. I emailed Kraft, not expecting much help given they had already done their part in shipping the product. I was amazed at how committed Ben was to working with UPS on this problem. The shipping issue got pretty complicated, but I shall not complain about UPS here. What I will say is that I was so relieved to know that Ben was on top of it, giving me updates pretty much daily. That assurance meant so much to me. I eventually received the piano and I am enjoying it now!

I bought a Yamaha P-​155 Piano from them in 2012. I had it shipped to me. It arrived, I picked it up, went to unbox it and it was broken. I was very frustrated. They told me I could ship it back and wait for a new one. It was a huge hassle, packaging it up, hauling it around trying to find a place to ship it and then another long wait before it gets back to them so they can send the new one out. They never comped me for anything or offered to expedite the shipping. I understand that shit happens, but it’s frustrating to have to wait an extra month and go through a huge hassle just because I received a broken piano. Well I got over it, I never complained or wrote a review.
4 years later I don’t even have the piano anymore and have no interest in anything this company offers. They keep reminding me of my bad experience every time they send out these annoying emails. I’ve unsubscribed from their list several times and they continue to send them over and over. It’s really annoying that they won’t honor a customers wish to be removed from their email list. I hope they read this and maybe it will be enough for them to start honoring their unsubscribed list.

Ordered an Electronic Drumset from Kraft Music and about 20 minutes later received a call. I had screwed up my billing information. I made the error and they were very friendly helping me fix it. Since I live close to their location, shipping will be quick and easy. Very good experience.

I had a great experience with this company. I ordered from them online and was surprised when I received a call the next day from an actual person just to touch base about my order. There was also a broken piece in my order and when I called it was handled quickly and with complete ease. I would recommend this company to anyone.

Great package deals, fg700s yamaha guitar, hard case, ex strings, string winder, three picks, clip on tuner, beginers cd, all for 20 buck more than i could have elsewhere. and fast free shipping too!

I really wanted to have a good experience with Kraft music and thought I would, unfortunately it turned out to be a horrible experience. Please note: this relates to purchasing online and having it shipped. I can not speak to how they are in-​store person to person.
I recently purchased a Yamaha P105. When I received it and set it up, it wasn’t what I was expecting. I was upgrading for a Yamaha DGX 505 and honestly felt like this was a downgrade for me. When I played the piano, it wasn’t stable on the ground, the sound was barely audible even though I had it to the max, the key transitions were not as quick and smooth as I was used to, so I called Kraft Music and Scott answered the phone. I told him my concerns and at first he seemed nice, but began to get increasingly short with me. I will admit to some of my errors, such as, regarding the instability, I didn’t realize there was an anchor. Which he helped me locate, that was however after trying to convince me that it was my floor. My DGX didn’t move, so it wasn’t the floor. He did help me with some of the settings on the piano and I truly thank him for that.
Here are my issues: When I told Scott that the piano wasn’t as expected, didn’t feel like an upgrade from my DGX 505, he essentially asked me what did I expect for buying a cheap product. Wow. Okay, not a glowing review of something your company sold to me. He threw out a few names for «better» digital pianos (after I asked). When I asked him the price, he just rushed figures at me. By this point, he should have realized that the piano I had wasn’t meeting my needs and could have up sold me to a better model. Here’s an example of how the conversation could have gone: «You know, from our discussion, it sounds like what you need is a more robust piano. We have all models here to fit your needs. From what you’ve stated, sounds like „piano x or piano y“ might suit you better. We offer pianos in a wide range to fit your needs and your budget. We also offer financing. If I may ask, what price range were you looking? What will you be primarily using your piano for?» That would have been AWESOME! Instead I got what you expect for buying a cheap item? When I asked about the better models he spoke of, he didn’t even sound like he was interested in discussing it with me. By that point, I just wanted to return the piano and run. Then I realized you have to read the fine print (honestly, my fault. You should always read the fine print). I asked him if I could return the piano, he stated I could, but I’d have to pay what it cost for them to ship it to me AND what it would cost to ship it back to them. I told him that my shipping was free. He explained that it’s free IF you keep the product, if you return it, they will reinstate the amount it would have cost to ship it to you and deduct it from any refund due to you; even if you’re exchanging for another product. That’s a horrible policy.
The more we spoke, the more it seemed like I was bothering him and he really couldn’t hide the lack of interest in talking with me. I even told him that at the end. He said that he was sorry if I felt that way, but didn’t even attempt to ask how he could rectify the situation. I don’t get angry easily and I did with him. It made me so uncomfortable that after thinking about it, I had the mind to call him the next day to apologize, but I decided not to simply because it was out of sheer frustration that I told him how I felt, and even then it was with a little more kindness than he’d shown me.
Honestly, when I first called them, it was to see if there was something I was missing regarding the p105 and possibly upgrade. Since then, I’ve gone to Guitar City and traded this model and got a Yamaha Arius YDP181 instead. Lost some money in the trade plus the cost difference of the two pianos, but you can’t put a dollar figure on good customer service.
Lastly, please note. If you are tall with long legs, I’m 5’9″, the P105 stand (model L85) may not suit your needs, my knees kept hitting the underside of the piano every time I had to press the pedals, no matter how far back I sat from the piano.
Thanks.

I have ordered several keyboards from KRAFT over the years (Adam and Jake, the sales guys). Knowledgeable, friendly, great bundles for gigging keyboard players, quick free shipping. All around good folks and fine service. Why buy anywhere else?

Great customer service through the phone. Matt spent time going through the store looking for what I needed and was very nice.

Kraft is awesome. I received my Yamaha P-​105 in 5 business days. It is amazing to play. Bob Rouse took care of the transaction and made it hassle free for me. Here it is:

KraftMUSIC Rocks! Okay, maybe that’s a little overstated and sorry for the pun– but I appreciate the commitment to customer service. I ordered a Lanikai Soprano Ukulele online and immediately called to see if there was any chance I could get it in time for my wife’s birthday. I spoke to Scott and he called the fulfillment center, even though I was about an hour past the cut off for same day shipping. Whatever he did worked and the Uke arrived next day in time to surprise my lady!
Thanks for going the extra mile Scott! Awesome A+ service, you’ve got a customer for life!

— Online store review only —
I just bought a Yamaha acoustic guitar and against all guitar buying advice, had never tried out the instrument in a store. Seems pretty pointless when I’m a complete beginner and can play nothing but «Ode to Joy» on three strings (I’m available for bookings BTW). They do have nice demo videos from people who actually know how to play so you can get an idea for sound.
Anyways, I received free shipping and got the guitar as part of the smaller bundle, so it included a beginner lesson DVD, stand, gig bag (total crap but will work in a pinch), strap, and a few picks. All told, these «freebies» really aren’t worth much, but considering these were included at the same price (or cheaper!) than the other authorized Yamaha retailers, it was an obvious choice.
Orders placed before 1pm Central are shipped the same day. My box was pretty beat to shit (thanks, UPS!) but the contents were no worse for the wear.
I can’t imagine I’ll be buying another guitar in the semi-​near future, but I highly recommend Kraft for any of your music needs.

Pretty good prices and service. Ordered an acoustic guitar online from them and it arrived quickly in perfect condition. They took care to pack it carefully, with the guitar inside the hard-​shell case and paper stuffing all around the case inside the box.
Check out their bundle deals, it’ll really save you some money. The guitar bundle I purchased came with everything you could possibly want or need with a guitar (even included cleaning fluids!), for a very good price. The same bought separately would have cost around $ 40 more.
They even have Youtube demonstrations of many instruments so you can hear what it sounds like (not that you should buy an instrument without trying it out at a local music store first).
Bottom line: Good place to buy from, I recommend it!

After a thorough research and price comparsion, I decided to order my Yamaha Arius YDP 160 with Kraft Music online. KM price wasn’t the cheapest but in reviewing other customer experineces online for other stores, I’d rather paid slightly more for a trouble free delivery and quality product.
KM is a BBB member and has excellent reviews from other customers overall. Responses to my e-​mail inquiries were prompt and clear.
I placed the order online but then realized for another buck, I could get a music book and a headphone so I e-​mailed the store to have the order changed. The store changed for me without a glitch and shipped the order right away. Once the order is in place, you will recieve an e-​mail confirming your order and a tracking # which you can track your order shipment ²⁴⁄₇.
The product arrived within a few days and the shipping company called ahead of time to schedule for delivery. I was able to schedule the delivery according to my time table and it worked out great.
The delivery was scheduled between 10am — 3pm. When the truck didn’t show up around 2pm. I got a little worry so I called the freight company. The lady there called the driver and confirmed the driver will be there shortly. Alas, the driver arrived before 3pm. and helped me with the piano. I tipped him before he left.
Checked the piano and no damage, and I, happy as Mozart!
Would highly recommend KM to anyone who is looking to buy a piece of music instrument.