Honda of Cool Springs

Cool place with a nice selection. They are next to the Suzuki and they also have use bikes for sale which is nice. Friendly staff.

The guys in the service department are awesome. I had my tires install on my dirt bike rims. Brought them home to install on my bike the next morning. When I got up, I noticed my rear tire was flat. I went up there first thing on a Saturday morning and they got me right in and took care of it right away! For me, it’s how a company handles a come back, and these guys did great!

I was in the market for a new, or slightly used, Honda Fury. I found these guys on line and noticed their pricing was lower than anyone else in the area. I was skeptical, so I called before making the hour long drive. After speaking with James, I felt comfortable investing my time. Last Saturday, my wife and I made the drive to Franklin, Tennessee. The hardest part of my transaction was making the decision between saving the money and buying a used Fury with only 3,000 miles or buying the new bike. My wife convinced me that the new bike was the way to go and it came with a full warranty. We were there for almost 2 hours, but that was mostly in part to my indecision. I could not be happier with my new 2015 Honda Fury. It rides like a dream and I feel the same as I did when I purchased my first new bike almost 20 years ago! Thanks James and everyone else at Honda of Cool Springs!

I was in the store for half an hour looking at bikes. Not a single employee acknowledged me. Not a word. I had cash In my wallet and was ready to buy a brand new shadow which I found on their website. Although, It was tagged hundreds more than the online price anyway. Needless to say after a complete lack of customer service and mismatched pricing I left empty handed.

I’ll agree with what some are saying about being able to wander through pretty unnoticed, but I see that as minimal pressure. I’ve been in here a handful of times and it’s about half and half, but if I’ve asked for help someone always did.
Great parts department. Chris is the kind of guy you want to have running that area to make sure you’re getting the right gear/​parts for your situation.
Seems like a top notch dealership, but the one time I inquired about service on a bike I bought used, they seemed to try to sell me a run of the mill package service «since they’d never seen it before» instead of just addressing the things my bike might need. Also this was being pushed onto me by some kid who didn’t seem to know much about anything (I’ve worked in motorcycle shops for 7 years of my life). He seemed to be the only numbskull there, though, so that was promising.
The chain on the bike that I bought had been neglected and he was also suggesting, «Well, if you’re gonna do the chain, you should do the sprockets, too.» My sprockets were fine.
Early summer tire deal is a good deal.

Bought a Bike from here recently. One of the most enjoyable large purchases i have made. The sales staff were friendly and honest. They didn’t try to sell me something that i didn’t need or want. Very upfront about the pricing and financing available. Just a couple of things that i noticed while i was there.
The selection of helmets i thought was very good compared to other bike shops. However half of them were super expensive like more than 300, And i hope you like the color red because most of the helmets had red in them. Must be a popular color.
I personally dealt with Rodney and Ron. Both guys were completely upfront, personable, and a pleasure to do business with.
The parts/​service/​gear department. They don’t have an amazing selection of accessories, but you would do much better to look online to begin with. The service in this area was ⁵⁰⁄₅₀. The first time i was there the guy wasn’t as helpful. The 2^nd time a different guy was super helpful and gave me more info than i could process.
Overall the staff was friendly, the bikes were amazing, the prices with the financing was awesome too. My advice is to take a beginners rider course to see if you really want and would enjoy a bike. Then figure out what kind you want by looking at the manufacturers online. Then when you go into the dealership you will know what you want and the staff and get you set up without the hassle of you not knowing what you want or need. For my next bike i will definitely be checking here first.

Honda sits in the same parking lot as the Suzuki/​Yamaha dealership next door. As I understand it they’re owned by the same person, I’ve been directed from one to the other a couple of times on gear.
The selection of bikes is amazing, the gear here seems aimed at the casual cruiser rider, the dirtbiker (lots of dirtbike stuff here), and low-​level crotch rocketeers. They offer an okay selection of helmets, but I prefer next door for my needs. They also have very little overlap in gear from one place to the other.
Their sales people take the phrase «no, I’m just looking at the pretty bikes» as a sign that you honestly don’t need to be helped and indeed are there just to browse.
They have an impressive array of vehicles here, motorcycles, trikes, very odd large boxy car like things that look like toys. They also have a computer-​based motorcycle simulator it looks like although I’m not sure what that’s all about.
For stores in that parking lot, this is my second favorite one, but that’s because I’m not who they’re geared for.