Hawthorn Suites By Wyndham Franklin

It was honestly was a good hotel the only complaint I have is they need to fix the nets surrounding the basketball court because I almost lost my ball in the stream behind the court

The one positive is that hotel staff & front desk are really kind. The hotel however is very run down. The indoor pool was ice cold & looked very murky to swim in. My children could not swim in it. The gym was very dirty. The floors looked like they hadn’t been mopped in a while & there was very minimal equipment. The hotel room furniture was very worn, scratched and falling apart. We went to use coffee cups provided in our room and they were sticky and dirty. The free breakfast was also not great (powdered eggs and very stale hash potatoes). The hotel is located in an obscure industrial park with all sorts of construction equipment in front. No curb appeal. I would not recommend this place.

Creepy place, run down.
Could barely sleep. Bed smelt like cheetos and under my bed was someone’s inhaler. .
Gave some stars becaus Front desk was bubbly and nice.

We came from Toronto and decided to stay here instead of Boston, hoping to get a cheaper deal. We got a reservation through Hotwire for $ 120 CAD for 4 people in a room. This included all the taxes and parking.
Perks:
+ Free Wifi
+ Free Parking
+ Complimentary breakfast
Service (5+ star):
We gave them a head up that we will be arriving around midnight to ensure that we do not get locked out of our room. When we arrived there the room we got had a pull out couch and a double bed. The pullout couch had no bedding on it… After talking to the lady at the front she switched us to a room with two double beds. She even called us to verify that we had no issues with the room. (5+ star service).
Room (3.5 star):
We were in the room only to sleep, so not too much comments. The beds were comfortable. There was no filtered water (we used tap water), and drip coffee available. They had free WiFi as well. They had a very small shampoo, conditioner bottles.
Food (4 star):
For the complimentary breakfast they had toast, bagels and cinnamon rolls. They had eggs (pretty flavourless but you can add your own pepper or ketchup if you want), sausages, hashbrowns and pancakes. They also had a small selection of fruit, and 4 cereals. They had a make your own waffle stand, which I used for desert. They had juice from a machine, which tasted fresh and coffee.
There was nothing that stood out for the breakfast, but definitely edible with a wide verify of choices.
I would recommend this place if you are looking for a cheaper stay near Boston on your long journey to Boston. The breakfast and free parking make it a worthy investment.

This place is absolutely terrible. My friend had booked the presidential suite for the days leading up to her wedding. When she checked in, they told her the room was unavailable, and they only offer those rooms upon check in. My friend booked that room 8 months in advance and had an email confirmation. When she said that, the staff person told her «Let me see it» and my friend showed her. The GENERAL MANAGER, JUSTIN, was locked in his office and refused to come out the entire time. They waited an hour and a half the night before her wedding to be placed in a room, (which the hotel was «booked» that night) when finally they placed her in the already booked suite. Thankfully the people that were placed in that room were gracious enough to switch rooms. When we arrived in the room, the tub drain was clogged, we waited 2 hours for an extra cot, and the towels we asked for? They came the following morning. We accidentally locked the bathroom door from the outside, and a staff person opened it, with a kitchen knife. And the staff? Rude, miserable, not accommodating, and idiotic. The shuttle service the hotel provided for the bride and paid $ 150 for? Well let’s just say that should be comped because we almost crashed about 10 times in a 5 minute span.
DO NOT STAY HERE. this hotel is awful and I’m going to be in touch with corporate because this was the worst experience of my life. My best friend had a horrific experience the night before her wedding, and even the morning of.
Absolutely terrible, this company should be ashamed of themselves.
This was awfully long, but I want everyone to know PLEASE DO NOT STAY HERE THIS HOTEL SUCKS!!!

I recently stayed at the Hawthorne suites while I was getting some work done to my house. I picked it so let off of its cheaper price than the other hotels in town. Needless to say my 3 night stay was fantastic. First off when I checked in they had a social dinner thing going on. Hamburgers and hot dogs and lemonade. Not 5 star dinning but it was free and convenient. It did not taste half bad either. Next night it was salad night. Breakfast is also complimentary and pretty darn good. The gym and pool were also adequate and very clean. The room I stayed in had a 2 comfy queen beds, a kitchenette, dining room table, couch a few chairs. And a bathroom. All were clean and seemed new. As a regular business traveler I will certainly be giving Hawthorne suites around the country my business as I was very impressed with the one in my own backyard.

I wish I could give this place zero stars. To start, the room was filthy and to call the room that I stayed in a ‘suite’ is a total joke. I can’t imagine what a regular room looked like if the room we stayed in qualifies as a suite. For a hotel in the middle of nowhere, you’d think the rooms would be more spacious. Or, at least, you’d think they could keep it clean and be somewhat modernized. It honestly looked like a relic from the 80s. Right when we walked in to the dark and tired lobby all I could think of was how pathetically sad this place was. Honestly the dirtiness and cosmetic issues were nothing in comparison to how they treated me. My biggest gripe is my husband left his brand new suit jacket in a room that a fellow guest who was at the wedding we attended was staying in. Most of the guests that went to this local wedding live in the North Shore, so we really had no choice but to stay in this hell-​hole afterwards. The other wedding guest was not sure whose coat it was, since there were a few people hanging out in his room after the wedding, so he turned it in to the front desk for safe keeping (or so they assumed). The hotel staff ignored the messages I left early yesterday morning kindly asking them to call me if a navy blue suit jacket was turned in. Come to find out, my jacket was sitting there the whole time after it was dropped off (again, with the assumption it would be safely kept for at least a day). Actually it was safely kept there yesterday until the hotel staff decided to send my property to some tux rental company that went there to pick up rented tuxes from a wedding party. So, not only did they ignore my call yesterday which would’ve resolved the issue because I would’ve traveled the hour or so down there to pick it up immediately. Now, 24 hours later, our property was sent somewhere it doesn’t belong and the staff who made this mistake is refusing to connect me with the managers working today, Dustin or Jackie, so I can try to track down which tux rental company they sent my jacket to. I also had the displeasure of speaking to a completely unprofessional and rude front desk clerk named Stacey multiple times this morning who outright refuses to help me. This ignorant woman doesn’t realize (or maybe she does?) that when she has put me on hold to let me wait idly for a manager (who has never picked up despite me calling 3 – 4 times and waiting 20 plus minutes a shot) that I can hear her say, ‘wowww what a …” and, ‘ughhhh.’ As if I have some nerve to want my brand new and expensive suit jacket back. Before I spoke with Stacey, I also left 2 messages for managers named Stacey and Dustin, both of whom will not call me back and are also never available to speak with if you call. All I want to know is which company they sent my tux to so I can call them and try to get it back. Hours have gone by, and I still haven’t been able to find out what these people did with my property nor will they allow me to speak w/​the manager running this shithole. If you stay here, be careful. I’ve stayed in some of the finest hotels in Boston and around the country that go above and beyond to help you in situations like this. I’ve honestly never seen anything like this in my life. I guess that’s what you get when you travel to the boonies and stay in a joke of a hotel like this. Quick side note, I understand that it’s my husbands fault to begin with for leaving the jacket behind. My issue is the front desk was given the jacket and was specifically told that it belonged to someone who stayed there for a wedding so they obviously knew someone would be calling looking for it. I don’t think it’s asking too much that they pay attention to the messages they receive and return calls from their guests asking for help. And I also think it’s not asking too much to assume they would not be so callous with a paying guests property that they misplace it within a matter of hours. Essentially, you get what you pay for when you stay here and are forced to deal with this unprofessional bunch! Lesson learned. I will pay for a car service to drive me home in future situations like this rather than lower my standards by staying at at such a place. I contacted the corporate office already to let them know how disgusting Stacey is. She has no business working with the public with her sarcastic tone and unprofessionalism.

My first stay at this location felt like the honeymoon phase, where everything felt amazing. But this second time around, the paradise I once knew disappeared. My boyfriend and I stayed in a room on the third floor. First we noticed the side of the mini fridge was broken. We notified them right away so we don’t get charge for it. Then the next morning after taking a shower, I noticed the shower curtain had mold growing on the bottom of it. Along with that, the complimentary lotion was half used. We told the housekeeper about the mold and she stated that she will give us a new shower curtain. By that time, we were simply done with that room. So we requested a new room. Oh my gosh, much better than the previous one. Although we found two glass beer caps on the carpet near the fridge. How did they vacuum the room and missed that! Like the last time, the pool area was great. Unfortunately the jacuzzi did not get hot. The breakfast is still delicious like the last time. I highly recommend the waffle! And the awesome nightly complimentary cookies are always the highlight of the evening.
I still like this Hawthorne but the cleaning condition needs to improve.

The best hotel thus far, I’ve been to a lot that’s under the Wyndham program. I love how they have a small kitchen and the room was very spacious. Great area and quiet too.

This review is mainly about the staff… ABSOLUTELY wonderful staff members, every single person who worked there for the two nights were completely delightful. I want to point out in particular a young man named Adam. He was extremely helpful and went above and beyond to help me with various things pertaining to my friend’s wedding on 6÷29÷14. I’ve been in many hotels and I’ve never felt so welcomed and appreciated.
The rooms are a little dated, but clean and comfortable. VERY pleased with our entire stay!

My best friend was married on 06.28.14 and had a block of rooms on reserve for the festitivities.
This review is solely based on the customer service. My best friend was getting married at 7pm and needed her suite to get ready for 530pm. Check in time is 3pm… we didn’t get her suite until 430pm.
They had a guest who left at 12 pm that day who had lived in the suite for 3 months. It was a huge job we were told to clean it. …4.5 hours though? Prioritize maybe? Hire more staff? Take my best friend’s family’s 5 offers to help clean the suite?
It was a stressful time and thankfully my room was (the only one) ready for check in at 3pm, so we had somewhat of space to get the bridal party ready.
How do they make up for this? Two free robes and sets of slippers with Hawthorn Suites logos all over. Meh. Lame.
Oh and the icing on the cake. they failed to follow through on a room reservation for my best friend’s guest so… they couldn’t enjoy themselves and crash at the hotel. instead they drove back home after the wedding because the hotel was booked completely and their reservation «didn’t exist» –_–

The breakfast is not worth waking up for. I ate it an 10 mins latter it was like pulling the plug off an oil pan. I litterly could of srayed through a screen door from 50 feet away. It is gonna be a long uncomfortable ride home with many stops.

Welcome/​Check-​In Experience
The front desk agent was slightly creepy, but very friendly nonetheless. Check-​in was quick and easy. It took less than 5 minutes.
Room
The room was FREEZING! The heater was off and there was still snow on the ground outside. It was very chilly and dark. I quickly turnedon the heater and settled in. The room was very dark. The décor was very outdated. There is a small kitchenette. There are two coil burners, a small sink, dishwasher and utensils. The dining table doubles as a desk, but is odd because there’s a broken rolling desk chair and a regular table char (that was pretty beat up). The refigerator was a small mini-​fridge from the 1980s. It had wood paneling on the front. It didn’t really cool much, but I didn’t use it that much anyway. There is a microwave in the room as well as a small coffee machine. I didn’t use either. The room had a worn out old hotel-​couch and a matching worn-​out coffee table. The dresser and all other «wood» furniture was also well-​worn. The room has a nice flat-​screen LG television. Lighting in the room was poor. The lights by the bed couldn’t be controlled by a lightswitch. There is a vanity area that was convenient for drying my hair. There was a chair there as well.
Bathroom
The bathroom was smaller, but adequate. The shower was slippery and I was concerned that there was residue left from either soap or the cleaning product used. The towels were really hard and almost see-​through. I found a pubic hair on a hand towel. Obviously, I didn’t use that. The shower head had rust on it and the water spray wasn’t even — it was all over the place. The water did get very hot.
Bed
The bed had a pad on it and it was really hot at night. The pillows were totally worn out and there were only two pillows on the queen-​size bed. Every other hotel I’ve ever stayed at has several pillows. The pillows were really small. I don’t even know where the hotel would have gotten these pillows from. They were so small. The sheets were clean and were not that hard.
Heating/​AC
By the time I settled into room and took a shower, the heater had come on. It was really hot, so I lowered the temperature back down to 70 degrees. The room would not cool off at all and the heat kept coming out of the heater. I ended up opening the windows each night in an attempt to regulate the temperature. If I didn’t have the heat on, the room was way too cold, but I could never get the heater to turn off, so I had to open the windows up, even though it was about 16 degrees at night.
Gym
The gym had a couple of treadmills and some other machines. It was pretty small. The treadmill was kind of wonky and uneven. The hotel also ended up having two brand new ellipticals and a recumbent bike delivered in boxes during my stay. Unfortunately, these also stayed in front of the elevator for the week-​long duration of my stay. Apparently, the gym also offers a free pass to a local gym, which I was not aware of until my last day.
Parking
The parking isn’t that great here. There is a row in front of the hotel and maybe 20 spots on the sides of the hotel. Based on the number of rooms, I’d expect a lot more parking. When I stayed, there was still a lot of snow on the ground. The hotel didn’t really clear this off of the parking spots and I found myself regularly running over mounds of ice and scratching my vehicle.
Overall
The hotel staff is the only thing keeping this place afloat. They were very kind and always answered my questions. They said good morning and good evening and wished me a good day. The rooms definitely left something to be desired. I’m really shocked that this is a Wyndham property. If this is what they’re projecting, I don’t even want to know what is going on at the main Wyndham hotels. There is nothing within walking distance. The hotel does offer breakfast, but it’s limited. I think the hotel definitely needs a major remodel. I hope this improves so that the employees can continue providing excellent customer service.

attended quilt retreat at hotel for three days. single room/​suite was beautiful, complete with stove, dishwasher, plates, pots/​pans, refrigerator. bed was comfortable. staff was friendly and accommodating providing us with as many tables as we needed, extension cords, ironing boards, irons. tv/​dvd player. breakfast was wonderful. stayed three days and every morning, there were different items. great location, close to many many restaurants. we will be back next year.

Food taste like crap. Yes, some may say why are you complaining about the free breakfast but next time I’m going to skip it. The sausage patties were very salty and full of msg and chemicals. I think the scrambled eggs taste industrial as well.
Hotel experience is not bad.

Relatively quiet, even with the many college kids living there. Overall well kept up and tidy, but room cleanliness was not good… Bathroom wasn’t fully cleaned and the room had a bad odor.

This was our first stay at Hawthorn Suites and will definitely be back! Our room had a king sized bed, kitchenette and couch. The room was meticulously clean. The front desk staff was awesome. Hawthorn Suites offers a free all you can eat breakfast buffet each day and the selection was great! If you are a member of AAA get the discounted rate – well worth it!

Hawthorn Suites worked out well. I stayed for one night and attended a wedding at Lake Pearl Luciano. A number of guests also stayed here. We were able to check in with great ease and were happy to find our room was a good size.
We had a suite with queen sleeper in the living room. The kitchenette, mostly the fridge was great. We also liked having the living room for meeting with friends before we went to the ceremony.
I had called a few weeks before our arrival and arranged for the shuttle to take us to Lake Pearl (10 – 15 minute drive). The shuttle is free until 10pm. For our return it cost $ 75, split 11 ways, plus a tip for the driver. This was great as nobody had to drive. Service was very prompt.
There is a breakfast served until 10 am. I didn’t go as we had other plans, but those who did seemed to enjoy it.
Price: Cheap Tickets — $ 119/​night
Advice: Opt for a suite. For the price you really can’t beat it.
Location: Great option in the area, close to 495. Very quiet. Local options for food close by. Near Wrentham outlets and industrial centers.