FedEx Office Print & Ship Center

Called and walked through my order with one of the female workers who was very helpful and said not issues on having my print job done in 2 hours. Went to pick it up and no one knows anything about it other than they see the email. Really, no one wants to own up to it?
Had to start the process over when we got there. Now we will be late to a customer meeting. Now Arthur is also stressing out because the printer keeps jamming up. Arthur, your team members left you out to dry. Then after all of that, Cliff the assistant manager found our order but NO apologies.
Lesson learned, bring the name of the person you talk with (I typically do but this time forgot), call them 30 minutes before it is due to make sure they are on top of it.
This type of stress is something I did not need before meeting with a client.

What describes what I experienced at fed ex today? Unbelievable customer service ! The fed ex associate Arthur was so professional, kind and unbelievably helpful ! I will never go anywhere else never ! Arthur exemplified great customer service and really could be the brand ambassador for fedex ! Thank you for helping a very frazzled stressed person with such a great attitude.

Above and beyond the call! I didn’t know that they close at 9:00pm. It use to be a 24 hour location. I needed a simple job done but I walked in at 9:05. They looked at the job, looked at each other and said yes. That doesn’t happen every day. This is actual customers service.

Absolutely horrible customer service. The store manager finished with 1 customer and then told me I was in the wrong link e…5 people in line and he re fused to help me — SERIOUSLY? Go to a different location this place sucks… and obviously didn’t want my money. Unbelievable.

FedEx Office Print & Ship Center can be a very helpful resource when in a bind to create professional looking documents or takeaways for your meeting participants. I recently had produced some 5×7 laminated color cards on a key ring that contained pertinent information for my audience.
The pros:
(1) The final versions of the card were very well done and have subsequently received quite a lot of praise.
(2) The associates at the location were very friendly and helpful.
The cons:
(1) Cost. I had 75 12-​page 2-​sided 5×7 laminated color cards produced on a key ring, and the cost was $ 1,600. Holy sticker shock, Batman!
(2) The first production run looked nothing like the proof provided to me three days earlier and is what I used to approve the job. The first production run had holes drilled in the left corner for the key ring but they drilled through text. If the proof had been produced in the same way, I would have known I needed to make changes to the spacing on my header. But, because it wasn’t, I did not know until the full run was done.
(3) The back and forth after that first failed production run felt unproductive. They couldn’t show me anything because technically they don’t have the necessary equipment at this location and ship a job «as large as mine» off to Memphis where there is proper equipment. So, it was taking a day to see whether the next production run was good or not.