Aveda Institute Nashville

Never going back. I’ve been several times before and have always been pleased with my hair. However, this last time I made an appointment, drove from Spring Hill, had my 9 year old son with me bc I homeschool him and once there I’m told per their policy he can’t be in the waiting room without another adult, no exceptions. I told them that would have been nice to know before coming all the way out there. She said «did you mention it when you made the appointment?» … I said «I don’t remember, but I think so?» and she says «well we will make sure and listen to the recording and have a very serious conversation with that person», which I thought was borderline insinuating that I was a liar. They were so incredibly rude and not one time did they mention the word «sorry». I said «just cancel my appt then» and she says in a very chipper voice «ok!». I left a message for the director and haven’t heard back, which is also no surprise to me. These girls have horrible customer service skills and are very condescending and snobby to be honest. Went to Jon Alan and had a phenomenal experience. Never going back to Aveda Hair Institute again.

I’ve been coming here since they opened and as a guy, you can’t beat it. The quality of the cut beats the he’ll out of the typical quickie butcher shop. Sure, you can’t watch sports during your cut, and it takes an hour instead of ten minutes, but it’s worth it. My hair always comes out prefect.

The director and staff is patronizing, condescending, and very poorly trained in customer service. Went here once for foils and my hair looked great BUT THIS COLOR WASHES OUT. I went back in again and the student who colored my hair was a brat and I was completely unsatisfied with the results. They don’t do refunds and their policy with unsatisfied clients is «sucks to be you»

I came here for highlights from a master student after a friend recommended them. I was already really nervous when I got there, but I decided to give it a whirl in an attempt to not spend a fortune on my hair as usual. My appointment was for 5:00 p.m. and I wasn’t out of there until almost 9:00 p.m. Everyone had left except the girl doing my hair and a supervisor, but not even the supervisor who was working with the girl on my hair the whole time. They completely rushed me out of there even though my hair was brassy. They did not want to take the time to put a glaze on it so they assured me that it was fine. I was highly unsatisfied. I realize that they are still students, but the supervisor is supposed to stay with you from start to finish in my opinion. They should not have taken an appointment that late if they were going to rush me out the door without doing a proper job.

First time this week for a haircut and a spa pedicure. Both were great experiences.
Anissa cut my hair (bob cut with some layers) in a very professional manner. The instructor did review the plan with her, and did a few finishing touches/​trim. Anissa was a Master student — and my haircut/​blow dry experience was as good if not better than my most recent full price salon.
The facility is spotless and modern, and all employees were very helpful.
Second service was a spa pedicure (just $ 20) and it was also a very good experience. Not as much instructor input as the haircut/​style, but there was no reason since the student was doing a great job.
I’ve already made another appointment for hair color and highlights.
Great place — please do tip generously to the trainees!

I came here to get my hair cut by a master student and was SERIOUSLY disappointed. Although the atmosphere and Aveda products are wonderful, I was still not happy with the customer service I received.
The «teacher» did not give the student much instruction. Stopped by only twice and I ended up leaving with layers that looked like a mullet.
I’ll never come back for any services offered.

In terms of the services I’ve received they are great for the $$. However, this is now the 2^nd time that they have booked my appointment at the wrong time. I’m very frustrated as I feel that this is a very simple task to actually log the appointment times at the time I request. They even listened back to my voice call and said they could hear me clearly state the date and time and that the call center rep put in the information incorrectly. As I love the services, I’m a bit unsure that I will use them again. I have a big event that I was planning on getting my hair done for this evening. As it stands, I’ve now had to rush home and wash my hair quickly to get ready for the event because the rep booked me at the wrong date and time. I’d say, TRIPLE CONFIRM your appointment before hanging up the phone with the call center. Seems like a simple task for AVEDA, but is obviously something they struggle with. My friend had the same issue when she scheduled a facial. She made that appt in store and was booking it for the next day… they booked it a week out. Small mistakes like that lead to very unhappy customers! I’d rather pay more $ but know that I can depend on the service being completed and my appt being booked correctly.

Had a wonderful facial this weekend. Was better than 90% of the professional facials I’ve had and for half the price. GREAT experience. VERY relaxing, enjoyable, and my skin looks great. Tiffany and the instructor really listened to me and took the time to customize the perfect treatment for my skin. The products were top quality.

Natalie was very meticulous with my high and low lights. I was super appreciative of her work and convo. Arrived at 4:00 and didn’t get outta there til almost 10. Long day for highlights, cut and brow wax… I’m happy with the outcome and don’t mind the long day. However, I gave it 3 stars bc the educator seemed to be rushing Natalie toward the end bc she probably wanted to leave, which I understand. I felt like I couldn’t ask for more hair to be cut off because of the time (it was late when we got to the cutting.) and the educator took over for Natalie, seemingly to speed the process, cutting my hair and doing my brows. I’m appreciative of solid work but would recommend splitting cut, brows, and highlights into separate visits. I hope the team doesn’t rush people often.

This is the second time I’ve been to Aveda! I absolutely loved the experience both times. Marrissa gave me exactly what I asked for! First time I brought a picture in with me of what I wanted and she gave me that exact look! Love it and def will be back.

Excellent Experience.
I went for cut.color. My stylist is Treana B. Wonderful job. I am going back to try more services.

I had an awesome experience here for my first time last month – my stylist was a master she did several massages (scalp, shoulder, as she washed my hair) all the products smelled great and she also left my hair looking and feeling great – and for $ 18?! You can’t beat that!

I wanted to review this place as soon as I left but now its been a few weeks hopefully I can remember some details.
I am not from here and I hate trying to find a place to give me a hair cut. All my friends in california are amazing at hair so its such a pain for me to pick out a salon esp when your new in the area. I always like trying beauty schools people tend to younger and more into «edgy» hair cuts and colors. I can get a cheap hair cut and not worry about it looking like a awful cliché $ 10 hair cut.
I called and they booked me an appointment the same day which was great and I choose a mid level student (they need practice too). Although I started to wonder if that was a bad idea not because of skill level but because my hair is a disaster and I feel bad for whoever has to deal with it. I have been dying/​bleaching my hair for over 10 years its damaged to say the least, its multiple colors and I also never know or can’t explain what I want. I am super bummed I can’t remember who I had because she did an amazing job. I just pointed at multiple short hair photos and explained I basically wanted to just get rid of some of the damage. I also payed a few bucks more to have the conditioning treatment. The point is she made my hair look better than I expected it and even healthier. I was sad I didn’t pay attention to how she styled it because I have not been able to get it to look as good as she did since but just makes me want to go back soon.
The major downfall is this can take a lot of time. They are students so they may just do things slower, plus they have to have people check their work but I am not going to take away a star because it is a school you should expect it to be slower. Also mine probably took so long because of the condition it was in. Either way people should try this place.

I’ve been here twice now and have been impressed with the level of professionalism & skill level here amongst the students. The thing that strikes me most is how the students really work together and pitch in and help each other. The instructors are always involved in the process and I’ve been happy with my hair each time when I left. Highly recommend!

I am so cheap when it comes to hair cuts. This new ‘normal’ of $ 65-​$ 100 for a ladies haircut KILLS me. I respect your craft and all, but geez, I want to be in and out in an hour so, after tip, you almost make as much as mid-​range lawyer? Uh… okay.
Anyway, I’ve darkened this beauty school twice for my miserly hair ways and have received one 5 star level service and one 3 star, so on-​average 4 star!
My 5 star stylists was Rosa! Man, I can’t even believe she was a student. She was efficient with time and my hair looked very professional when I left. I went back 8 – 10 weeks later and the instructor told the ‘new girl’ just to follow the crisp line of my layers because I had recently had it cut, not true! Just a great cut by Rosa! Boom.
Second time was more your typical ‘hair school’ experience, I was there nearly 3 hours and I was really ‘meh’ about my hair. I won’t name names because I’m sure she is improving greatly! ;)
I tried a manicure for only $ 10 and you get to keep the little bottle of 5-​free polish! Average mani, but cheap and you get a souvenir. LOVE!
Overall, if you like a stylist — remember his/​her name! Request them when you call. Book early morning appointments and they will be very on time!
FYI — you still get the Aveda ‘extras’ ie, the mini-​head massage and make-​up touch-​up!

I have always thought highly of Aveda, however today, they proved me to be a bit unprofessional. This is the Cool Springs location near Nashville, TN that is. First they were rude in regards to having a guest come back while the client was getting their hair cut. Instead of the student nicely and professionally speaking of Aveda policy before walking back, another Aveda employee informed us it was not allowed for guests to join clients while they got their hair cut in order to prevent «clutter». What else is there to do for an HOUR while they do a men’s cut? Not a whole lot… In addition, the men’s hair cut takes at minimum an hour (a bit unnecessary I do believe), the student forgot to put the drape over clothes so hair got all over them, and they cut the eyebrows without asking first.
I never anticipated such an awful experience with this company and we will not be returning for any of their services due to unnecessary rudeness/​unprofessionalism. I would not recommend this to friends or family. If I could give 0 stars for this review, I absolutely would.

Coming from Columbus, OH where there has been an Aveda Institute for quite a while, I was ecstatic to see that Middle Tennessee was getting one! I love Aveda — their philosophy and products and I grew up going to an Aveda salon. I’m cheap now and don’t get haircuts very often, but I will say that if I’m dying for some pampering the Aveda Institute is where it’s at! I went with a friend recently for a Mommy Day date and we both got manicures and pedicures for a steal and the students were professional, friendly and skilled. We had a blast!
I’ve purchased products from this location and that was a pleasant experience as well. I would love to take advantage of the services more often! I’m a low maintenance gal and I have to force myself to take «me time».

I looove Aveda products, so I stopped in here to get some. I was aware it was a school.
I asked one of the salespeople for a thermal heating balm (for when I flat-​iron my hair); she said they didn’t carry any products like that. Really? I found one for myself in about 5 minutes. Meanwhile, she went to talk to another salesclerk. She came back ten minutes later and said they did actually carry a few, and pointed them out to me. Sigh.
I politely noted that we were both platinum blondes. She stared at me, and said nothing. She had the flat affect I found common in this store: salespeople offered little to no smiles, or interaction. They offered tea constantly, though.
I used the lady’s room, and a student there asked if a I had just had a hair service (I had just flat-​ironed my hair at home). I said «No.» She said nothing in response. No «your hair looks nice,» or whatever. They were all a little «off.»
I’ll come back here to buy products if I have to, but I prefer the Aveda store in Green Hills, which is a LOT friendlier.
Such a creepy vibe to lay down $ 24 for shampoo. Would it kill them to be nice?

When you receive services from a student, you should know that the service may not be perfect. But for a $ 70 facial, I should at least come out of there thinking that I had a great experience. Sadly it wasn’t the case for me. I know services will vary by student, but I’m not willing to pay another $ 70 to find out.

I have been biding my time waiting for this place to open up a location in Nashville, and once I got here it was truly every bit as awesome as I’d hoped.
A little backstory: I first discovered Aveda Institute back when I was living in Chicago and poor as poor could be. Twelve dollars for a haircut was the most exciting thing possible, and the service was so great that I’ve gotten my hair cut each time I’ve visited Chi-​town since. Now, I won’t have to!
The Nashville location is right by the Cool Springs Galleria, so very convenient should you want to go shopping post haircut/​mani/​spa treatment.
Upon your arrival you are offered tea. This just tickles me. I love tea! Your student (This time around I had Anne, who is just lovely!) leads you back and goes over what you’d like done, and has an educator come over throughout the process to check on things and offer advice and suggestions; this is, after all, a school. Perhaps my favorite part of the entire experience is that, before you get your hair washed, you get a scalp massage, with a choice of scented oil — I think one is energizing, one is relaxing, etc. It feels divine, and ever so fancy and luxe, and you’re not breaking the bank for this — how’s that for relaxing?!? Close your eyes and enjoy! At the end of the haircut, my stylist came back with some makeup, offering to complete the look, just to show off some more products. I never argue with a free makeover, so naturally I agreed to sport some fun fuschia lipstick as I left. As you check out, your stylist will tell you the names of all the products they used on you, should you wish to purchase them (or scour ebay for them as I do!). It takes a little longer than a normal salon, again, these folks are learning. I’d say I was there for a couple hours, which isn’t that bad, really. I was asked if I was on a time crunch, so I suppose they’ll speed things up if you need them to.
Definitely tip your stylist well; since this is full time education, they aren’t making much on the side. And I have yet to have an experience that wasn’t worth tipping for!