Clearly Clean Services Inc

Recently used this cleaning service after they left some flyers in our neighborhood. We needed someone to just clean our large kitchen and bathroom thoroughly after moving out of our condo. We booked one cleaner for 2 hours and she did a great job. She showed up on time, cleaned our kitchen and bathroom very thoroughly, and was polite. The total cost was $ 79 which I thought was reasonable. I would use them again if necessary. Please note, they only take cash.

Based on a neighbor referral, we have been using Clearly Clean for the past three years to clean a 3BR, 3.5BA home. Two ladies for three hours every 2 – 3 weeks. Our experience has been challenging to find a cleaning service that treats your home respectfully and limits the inevitable accidents to your cherished household items. Initially I was concerned that the ladies were usually different each time and that most spoke little to no English. None of these concerns have proven warranted, they have done a consistently excellent job and thus I am giving them five stars. The online booking service is a plus, special requests are completed promptly and Chris’ team does provide responsive customer service.

I have had a wonderful experience using Clearly Clean for my previous 2 apartments. Every time we have our apartment cleaned, the place looks wonderful afterwards. The cleaning ladies that I have used are very good, and get the tasks completed with I ask them to do. I love the ease of online scheduling. I very highly recommend this service.

Surprised by all these negative reviews — our experience has been fantastic. We have a 5 hour cleaning set up every two weeks and they do a great job every time. You can tell that they really value being thorough and leaving the home looking tidy as well as clean. We used two other cleaning services before finding Clearly Clean, and they are the best. The big national chains pay a low hourly wage and keep the bulk of what you pay, and you can tell, because the cleaners just don’t care that much. It makes a big difference to use a smaller service with better paid workers. Plus the lady who comes loves my dog, so I feel safe leaving the house. Really happy to have found them.

Was looking for a new cleaning service to use and was attracted by there great price — Requested a 4 hour spring clean with oven clean inside and out. Several items from the checklist were not done and they didn’t even touch the oven. Overall quality not great; my house did not have that «clean feel/​smell» when I walked in. Will not use again.

I have to admit I rely on Unilocal often but rarely write a review. I have to say I was wary about having a stranger into my apartment but I have loved the service. The maid we got the first time we used to service did a fantastic job. We had unfortunately left some dishes out and scattered around as well as shoes and other items strewn around. She put everything away very intuitively but was very precise about leaving any jewelry exactly where it was left. She did an excellent job. She even moved our fridge magnets, wiped down the fridge, and replaced the magnets! I have booked again and hope it’s the same level of great service. It’s so nice to be able to trust someone to come into your apartment and then come home to a really clean place!

After the great first experience, a new person came out for the next appointment, and did not do NEARLY as good of a job as the first person who came out. Did not use them again after that.

We use Clearly Clean every other week and we LOVE our cleaning person. She’s awesome and does a fantastic job each time.

Chris’ reply to my review is a complete lie. I was NOT offered to have Natalia sent back to fix the areas I raised issue with. He simply justified her payment because she was present for 3 hours. Thanks, but I did not pay for someone to babysit my apartment.

Clearly Clean is amazing and they do amazing work. Always punctual, always clean. It’s so nice to come home to shiny floors, neatly-​stacked books and magazines, and a fresh scent of humidity in the air. Highly recommended!

Warning! Clearly Cleaners has a policy that they can break your cleaning supplies and not replace them. We were first notified of this policy AFTER the cleaner broke our bona floor cleaner. Worst still, Chris was indignant about it. Well done, CC. You lost a long time customer.
Oh yeah, the latest cleaner was sub par too. Visible dust bunnies same day of cleaning.

If I could give zero stars I would. I had used Clearly Clean several times and was happy with the work. Then a couple weeks ago after their last visit, we came home to unmopped floors and a huge scratch in our wood kitchen table. Our cleaning products had been placed over the scratch in an apparent attempt to cover it up.
I called, they said the manager Chris said he would come with the cleaning lady to check it out the next day. Chris called the next day and said they couldn’t come until Monday. Fine. The cleaning lady showed up on Monday, no Chris. She took pictures and left.
Almost two weeks goes by and I haven’t heard anything, so I send an email through their system asking someone to please call me. Chris calls me and says he «cannot understand how a cleaning lady could scratch the table.»
He’s also claiming he spoke to my husband who told him «the cleaning supplies were on the counter, not the table.» One, he never talked to my husband. Two, the bottom line is the cleaning lady was the only person in the apartment the entire day.
The scratch was not there when we left in the morning, and was there when we got home.
I understand that mistakes happen. What I cannot believe is that a business would so blatantly deny responsibility for their actions, all I asked was that they make it right. They offered no solution, not even an offer of apology.
With so many cleaning services in the Chicago area, I would highly recommend avoiding the risk of working with a company with such disregard for customer service.

Used this service for the first time recently. On the first visit, the lady did a fantastic job but ran out of time and didn’t get to one room. No big deal. We liked the work so we asked them to come back in a couple of weeks and do the one room and use the rest of the minimum time (3hrs) to clean other rooms. The lady misunderstood our instructions and still didn’t get to the original room. We were annoyed, not wanting to pay another 3 hours minimum just to get one room done. When I called to complain, they apologized and offered to send someone out to take care of the room for free!
Mistakes and miscommunication happen, but the way a company handles it shows their worth. I would definitely use this service again!

We have a regular cleaning lady from Clearly Clean come to our house every two weeks. She does an Amazing job, Though she understands little English, I always call the office and have them communicate to her.
We are very pleased

We’ve used Clearly Clean now for several years. They always do an excellent job and the price can’t be beat. Highly recommended.

I have used Clearly Clean a few times in the past and never had any complaints. Today was the first time I’ve used their services in about a year. Why had I waited so long?! Aleksandra (Oleksandra sp?) was here today and she did an absolutely fantastic job. I could smell the cleanliness before I even walked into my apartment. She even cleaned/​organized my make-​up table, which is a perpetual disaster. I had a few specific requests and she complied with every one of them. I will definitely use this company again and this time I won’t wait so long. Now, I must go and roll around on the clean floor.

Having been fortunate enough to use a different maids service on previous occasions we were excited about having someone come to do a deep/​spring cleaning of our 1 bedroom apartment. We spoke with a woman named Helena over the phone about all of the services we were hoping to have done and she suggested that 6 hours would suffice. We requested to have 2 people come so that the job could get done more quickly and she said that it wouldn’t be a problem.
On the day of our appointment 1 woman showed up at the time I had discussed with Helena… Not 2. I called Helena and she assured me that the other woman should be there within the hour. The second maid was an hour late. Not only was NOTHING I had discussed with Helena passed onto the maids, but there was a huge language barrier so I couldn’t express to them (beyond pointing) what I would like for them to do. Again, I had to call Helena back and politely ask her to speak with the ladies about the services we had requested.
As I sit here and write this I can see dusty splotches on the floor that we were missed by their shoddy vacuum and mop job, the closets are not organized as I had requested, and there are visible areas in that kitchen that were totally neglected.
DON’T spend your hard earned money on this company. You will not be satisfied with the ‘service’ provided. Honestly, I wish I would’ve done it myself. :(
As a business owner myself I’m not big into writing bad reviews, instead I like to discuss with the company first, but if they don’t care and aren’t even try to make things right that’s when I write this stuff…

This was my first time hiring a cleaning service. My husband and I have been stressed and overworked with very little free time and decided to let a professional catch us up on our cleaning duties. We asked for a 4-​hour deep clean and were mostly pleased.
Yays:
1. She polished our bathroom garbage can. We would never do this.
2. She dusted my closet doors. I would *certainly* never do this.
3. She was in and out in precisely four hours. This is impressive to me, as it would take me much, much longer. She obviously has a system down. I wish I’d been there to learn a few tricks.
4. She «edged» the floors, ridding us of about a sweater’s worth of cat hair.
5. She took her shoes off and wore soft-​soled sandals. I appreciate this.
Nays:
1. She did not do the insides of the windows, which I’m just now realizing and which I’d requested. Unfortunately, it is too late for me to do anything about this.
2. We have a sunroom which functions as a plant /​utility room. This room got minimal attention. She mopped /​vacuumed the floor and that’s it. To be fair, it’s obvious this is not a living space for us, but it would have been nice if she’d edged the floors in there as well.
3. She spoke not a word of English. I hate to be «that guy» but even a very basic vocabulary would have been helpful. My husband had to gesture at her like he was playing charades. Perhaps she’s very new here and still learning. She seemed very sweet, but it would have been nice to review the plan with her as obviously there was some disconnect between what I requested and what she was told to do by her employer.
It’s weird having a stranger flitting about your house while you’re home. I thought I’d feel all grown-​up and cosmopolitan, but instead I felt apologetic and fought the urge to jump in and help her.
I can’t see us using this service on a regular basis. It was a nice rescue but unless we find ourselves out of time /​energy again, we’ll do it ourselves.

Such a great cleaning service. You can make reservations online-​which is jsut so easy. Easy to schedule, great team-​have really enjoyed this service. I have used them 6 or 7 times nad never been disappointed.

I cannot say enough about this company! Always professional, I can get same day service many times I call and the ladies do a fabulous job on my condo! They always show up right on time, even early, and get everything clean in the time quoted. They even brought in another woman when they were worried about the time for cleaning my condo & my neighbor’s.
There is nothing better than coming home to a clean condo & this company delivers!