Positively Gone To the Dogs

This is the only place I will board our dog. Patty and Mike are wonderful and take such good care of Roxie when she stays.

Wow, Where do I begin. The space itself is ok, but the owner Pattie is an irresponsible lunatic who doesn’t monitor the dogs and will lash out at you if your dog has the audacity to get injured. I’m not sure which is worse, throwing my dog in to an unsupervised pit with 20– Something other dogs, or leaving my puppy in the care of someone who’s behavior tonight warrants a very quick trip to the psychiatrist. I considered waiting a week before posting this review to see if she would apologize, but the whole experience tonight was so shocking that I can’t imagine anyone who acts like that having the maturity level to admit when they are wrong.
I started bringing Charlie, my 7 mth old puppy here about a month ago. We just moved back to town and I needed to find a new daycare. I found Pawsitively Gone to the Dogs, and while I was surprised that they didn’t monitor the dogs at play, I was limited in choices so I decided to give it a try. In California Charlie alternated between two day cares, both of which never allowed unsupervised play and even had cameras set up so I could check in on my dog online throughout the day. (PATRICIA, I’ve included the links to both facilities, since you SCREAMED BULLSH*T at me tonight when I tried to tell you this.
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Well, as I should have expected, It only took two weeks before my dog was injured. I picked him up to find him limping, blood on his paw. He had broken a claw off at the quick. How Patricia and Mike didn’t notice this while my dog was in their care all day is beyond me, but it gets worse…
The next day I took my dog to the vets for treatment and she informed me that there were two bite marks on him. One in his ear and another on the paw. Luckily they weren’t serious. I called Patricia to let her know what had happened. I didn’t want her to feel like I was blaming her, so when I called I specifically said to her «I don’t want to make a big deal out of this», and that «the bites didn’t appear to have been vicious, but more likely the result of rough play». I only called her out of concern that another dog might get hurt if I neglected to tell her. As a business owner, and supposed animal lover I thought she’d appreciate the call. — I was wrong. Patricia became very defensive on the subject, claiming that they’d only ever had 2 accidents (BTW, from her description those other 2 sounded pretty bad. She described one dog impaling himself on a fence and another getting injured on the slide set.)
I waited a little over a week before bringing Charlie back to give his paw time to heal. This morning I dropped him off & there were two new girls in the office. I informed them of his injury and politely asked if they could keep an eye on him and call me to come get him if he looked like he was limping or in pain. I didn’t get a call, so I assumed everything was fine. When I arrived to pick up charlie this evening I saw him playing in the backyard with about 15 to 20 other dogs. I started to walk towards the fence to watch him, when the owners husband, Mike, came out and said «I wouldn’t go over there if I were you. It will only make it worse». While the comment was odd I assumed he meant that I’d just get the dogs all riled up. I had no idea that when I walked through the front door I would be greeted by a madwoman. Patty shouted at me that they were refunding the remainder of my package and that my dog was no longer welcome there.
Confused, and a bit taken aback by how rude she was being, I tried to ask why. At first she claimed that he was uncontrollable and couldn’t be trusted with the other dogs. –LET ME REMIND YOU THAT WHEN I CAME TO PICK HIM UP THAT SHE HAD HIM OUTSIDE WITH THE OTHER DOGS!!! Leaving him out there would have to mean one of two things. That she is either a very careless and irresponsible owner, or lying.
Patricia hadn’t complained about his behavior before. I dug a little deeper. I asked her why my dog would be left outside unsupervised at this very moment if it wasn’t safe? And this is how I got the real reason. She was furious that I had the nerve to «complain» about the safety of my dog. Claiming that I had called to complain last week that he was bit and today said he broke a nail. When I tried to explain to her that both of the incidents were the same and that I had only asked her employees to call me if his injury was bothering him, she continued to berate me on the matter. Screaming over me as I tried to speak. Judging by how defensive she acted today, I can only assume that this isn’t the first time she’s had a problem with animal safety.

This place is fantastic! Super friendly and our pug, Lemmy, LOVES visiting!