H2O Salon and Day Spa

Just arranged for my fourth appointment at this salon. I had Jamie cut and color my hair last time I was there. It was amazing. The color was exactly what I wanted and more. I can’t wait to go back again. Make your appointment way ahead of time! They book up quickly.

In reference to this response:
Hi Randall, Susan H. sent you a message on Unilocal:
Subject: Your Review
«Hi Randall. I am the owner of H2O. I would like to extend my apologies for your girlfriend not enjoying her services. We would be happy to set her up with another service of her choice or with another massage therapist. This is the first complaint on our massage therapists we have ever received. We strive to meet our customers expectations and I offer my deepest apologies for this. Please feel free to contact me, Susan, at 502−848−0711 to make this right for you! Have a fabulous day and I look forward to hearing from you!:)»
My response (the girlfriend): I had money on a gift card remaining at H2O so I went in to buy products instead of services (since the first two services were so awful). Buying selected products should have been a simple process, but of course it wasn’t. It took almost 20 minutes to complete the checkout process. A massage therapist was working at the front desk and had no clue what she was doing. She had to continuously ask another staff person to come help her. If you’re not going to staff your front desk — at least train the staff you have to work the cash register, know the prices of products, etc. That was my third time at H2O and thankfully my last. I spent every last penny on my gift card so I never have to go back. It’s worth the drive to Lexington to go to a professional, «real» salon. I would not suggest anyone waste there time going to this one.
Erin

I bought my girlfriend a gift certificate to H20 and was relatively impressed with the salon appearance/​décor being in a smaller town like Frankfort with few salon options.
The girlfriend has had a massage and a pedicure. She is very underwhelmed to say the least. The massage was painful and the masseuse too talkative and a somewhat arrogant. That being said she regularly has massages so this was not her first one.
The pedicure is on the same level. Nail polish clumpy and it looks like a week old job. She has had much better service at other salons (like LA Nails) in town charging near half the price.
She has only used half of the gift and doesn’t want to go back.
So, if you’re looking for a salon in Frankfort, try all others before H20.