Summit Ski & Snowboard

Excellent group of people at Summit and the best tunes around.
I’ve bought skis and gear, gone on demo days and had multiple skis tuned up with the crew at Summit and they’ve always been friendly and helpful. Everyone there has had a passion for skiing and always has had the customer’s best interest in mind.
Years ago I got walked through the whole selection of skis before picking my K2 Recoils. The guys listened to my needs (tree skiier 95% of the time), and couldn’t have recommended a better ski for me. Still love these and only want to replace them with some Soul 7s based on another Summit recommendation at their demo day.
The tunes are amazing. The skis really do feel better than factory and Mike is a wizard. Every year I bring my main skis in for either a freshening or the hyperglide

In preparation for a ski trip, my boyfriend and I went to rent him skis. I have a pair, but he is a beginner. After being fitted and told we were all set to pick them up on Friday before the weekend, we thought we were all set!
He returned to pick up the skis, and they had no record of us being there. He was fitted for boots again, left with the skis and boots and we were off later that evening.
He went to step into the skis at the base of Killington, and the boots didn’t fit in the bindings. Not even close. I adjusted the bindings until they were maxed out, and they still would not fit. Took them to the pro shop at the base of the mountain, and were told that the boots were NEVER FIT THE BOOTS INTO THE BINDINGS, and we were forced to rent new equipment. The boots and bindings were completely incompatible. To top it off, we were not allowed a refund.
Beware of this place.

In preparing for a snowboarding trip, my husband and I decided to take our boards in for a tune-​up at Summit. Let me just preface this review by saying that I am a very passionate snowboarder, and a lover of everything snow. I tend to bond with other skiers and snowboarders because of our mutual love of the sport and because in eastern MA, there seems to be an excess of hate for snow and a deficiency of love for it. I tend to love going in to ski shops and comparing notes and sharing good places to go.
So, back to the tune-​up. We walk into the shop and are immediately greeted by a guy who works there, who ended up helping us. After we tell him that we would like a wax and sharpen, he carefully examines our boards using a tool, and appearing to take some measurements. After his careful evaluation, he told us that we could go ahead and get the $ 40 tune-​up, but what would really help us is if we get the $ 130 tune-​up because our boards are in bad shape, and mine was really old. Maybe this was true – my board was given to me by an old neighbor who got married and never snowboarded again, (poor guy), so I don’t really know how old my board is. We both ride a fair amount, so there is no doubt that our gear has taken a beating.
What bothered me was that the salesy approach seemed a bit over-​the-​top. Without going into a lot of details and throwing somebody under the bus, we left feeling gross about going there, and a bit turned off. It is my hopes that by writing this review that it helps the staff and management realize more of what their customers want and expect when they walk into a ski/​snowboard shop. Thanks for reading!

Good equipment! Good service! Come check it out!

Like the staff, generally a nice group. Selection is good but dont expect to save money their prices are high by comparison. Biggest disapointment is with ski shop, which is why they get one star. They ruined a new pair of skis trying to install the bindings, but offered no compensation. Then had to make two trips back to the shop while they looked for my gear. Pretty clear they dont really know what they were doing. Ultimately ended up taking the skis to another shop where they installed the bindings correctly. Sad thing is I was left with a bunch of holes where the tech at Summit had miss drilled. When it comes to bindings I dont think it is worth the risk with this shop. I have asked for the manager to call me but I am still waiting.

I was in this shop yesterday. Excellent service. Geoff spent about an hour with me fitting me into the right boot. Didn’t push me towards the more expensive boot either. Geoff was very very good. Additionally I’ve used their shop to have our skis and snowboards tuned. They do it correct here. I refuse to take my gear to REI.
They lost 1 star because I would like a little larger selection

Friendly and helpful staff, great clearance rack, loads of parking. No ski snobs to make a beginner feel like a dork!
Will definitely be back next year to outfit my son with a full ski package!

Went inside. Waited 15 minutes for help, while several employees adjusted helmets/​clothing racks and did not offer help. Got in the car and drove to Eastern Boarder down the road, where I was helped immediately. Would not go in again.

Great small business, excellent service and great selection. I have bought skiing outer wear for my kids and wife there and as stated before the service is great. Also love that they carry Arc’teryx amongst many other brands.

Just got home from Summit’s 40% off late season sale. Took the plunge and bought skis, and can’t say enough about the awesome service I received. I’m still very much a novice skier — comfortable on greens, working up to blues, and ready to commit to the gear. The staff at Summit listened to my needs, offered a wide variety of appropriate skis, and helped me to find the perfect pair — and at a FABULOUS price. I will continue to give these guys all of my winter gear business, because I always leave their store with a huge grin on my face.

I love Summit Ski & Snowboard! They have a ton of great selections on everything you could ever need to ski or ride. The store is huge, so you can always find what you’re looking for.
The staff is very friendly. They’re always willing to help you out with anything you need and they’re all very knowledgable about their products.
I definitely recommend coming to Summit Ski & Snowboard!

Outstanding services. My daughter loves the Spider race suit.

Never having snowboarded before, I needed to prepare for my company’s upcoming ski trip. A key aspect of this preparation?
Pants.
(Pants is a fun word to say.)
Having looked at a couple other stores and not having found any that fit (late in the season, nobody has anything but a small, go figure!), the next result on my iPhone after the defunct Ski Market was Summit, also showing up as Ski Shop West.
After walking in, the staff marked me for a soccer fan, largely ’cause of my US jersey and scarf, and were happy to talk footy for a bit, but eventually the discussion turned to my pants. The proceeded to good-​naturedly needle me on all the fun i would be having as a total novice on a snowboard, and tempted me with some garish blue pants. Ultimately, though, i didn’t want to be a 6’4″ of bright blue tumbling gracelessness so i did have to insist upon black.
They were helpful enough in finding a variety of pants, and recommended a higher quality pair at a good price compared to a more cheaply made pair.
Not knowing their level of expertise on more technical matters, i’d hesitate to give a fifth star, but who knows, if i have fun snowboarding, they’ll be top of the list for where i look to buy one.