Herb Connolly Acura

My friend bought a car that failed inspection, and they don’t abide by their own sales contract, even within the 30 day guarantee that came with the purchase. They don’t even return phone calls and/​or e-​mail communications. Once the sale is made, you are on your on, and good luck with trying to get these guys to fix/​remedy anything! I would tell people looking for a fair car buyong experience, to take their business to anybody but Herb Connolly of Framingham. My friend is NOT satisfied with his buying experience with Herb Connolly of Framingham. Buyer beware!

Bought a new MDX back in 2011. Car has been great. The purchase process was not, and the service dept is probably the worst I’ve dealt with. Service pricing here is the highest in New England. Yes they will price match, but there is no reason your simple services cost 30% more than the other Acura dealers in MA. We had a real issue a while back and the service advisor had no expertise, and no ability to explain what was needed. The Service super never called me back despite multiple messages. I took it to Honda and they diagnosed it for free, and offered the fix for 33% below Acura w OEM parts. I went back there to inquire about trade in for a new one (2015) with our original sales person and was not feeling welcomed, or appreciated, just smug and arrogant. Sorry guys, other places to buy the same car/​get better service.

Actually no. I know how my car looked like when I dropped it off. And of course I looked at the damage on my car right away because I know how my car looked like when I dropped it off. Not to mention the horrible customer service this shop has. And the insurance actually came to my house and did not mention «the paint being old or agreeing with the shop» so that is a LIE. I will never trust this shop. My car also has no Dents or scratches on any panel except where the accident happened and now it has a white scratch from this shop, so that is also a LIE. The insurance said it was scratched not «house paint wax» That is also a LIE. The management on this shop is awful

I would give it zero stars if I could. Made an appointment to test drive a car at a specific time. I arrived on time stood in showroom at desk for 35 minutes not one hello, not one I will be right with nothing. That’s what customer service I received at this dealership absolutely NONe. First off I made an appointment don’t make one if you can’t honor it. They’re many other dealerships out there and the fact the you think my time isn’t valuable your crazy. If you were dead 20 of you would have been all over me begging for a sale

Dear Acura,
I went to test drive a car that costs approximately $ 40,000. Sure there are more expensive cars out there –but there are a whole lot of less expensive cars. You gave me a five minute test drive– Oh, and then you told me I could come back for a more extended test drive — but that would need to be scheduled. I have visited BMW, Audi, Infiniti — they all let me test drive there cars — without sales people and for as long as we want.
The sales person asked if I wanted his card. My response: No thank you. If this is the way you treat me when I am trying to buy a car — can’t imagine what the experience will be like if something goes wrong.
Don’t waste your time — there are so many better dealerships.
Sincerely,
Not an Acura car owner.

They do not even deserve 1 star. Over 3 ½ hours to buy a car. They suck the life right out of you. I was with my daughter to help her out and good thing I was. They stall you the whole time and mislead you into buying extra maintenance and protection packages. Then to top it off, the day my daughter picks her car up, she asked the crook who she bought the car from if there was anything else she needed to know about the car and he said, yah, it takes premium gas. Never told us that when we were looking at the cars. If I was there he would have been pulling the keys out of his –ss. The finance manager is just as bad. Close your windows and drive fast if you pass this dealership. They’ll probably try to rob you as you drive by. STAW AWAY FROM THIS PLACE!!!

I bought a car from Herb Connolly Acura on Route 9 Framingham. They made the up front experience feel OK. The service department is on and off OK. One service attendant and the service manager have tried to help me out of jams and costs. The auto body department leaves a lot to be desired. They have done a very poor job on my car three different times and on one occasion they broke my windshield. The new one even broke after they put the mirror on incorrectly. I contacted the owner, and he was kind enough to make sure they fixed it correctly and provided me with a nice loaner. The parts department is a joke. They always make you wait a long time at the counter. I was given wrong parts on 4 different occasions. I was given incorrect information from them several times too. On top of that, they do call-​back voicemail messages and you cannot even reach them for long periods, since no one answers the phone. And that’s topped off with their prices being absolutely ridiculous every single time. After you buy the car, prices for most things are high, but parts are outrageous. The design of my Acura is poor in several respects. The brakes are way under designed (rotors, pads, emergency brake) and brakes wear way too fast and cost a fortune to replace. Not to mention that you need rotors every time the cheap stock pads provided wear out quickly. The A/​C has never worked right and still goes on and off. Fixing anything major on the car as it ages might require e second mortgage on your house. I hoped the place would get better once the new building was completed, but I’ve seen some worsening rather than improvement.

Classic bait and switch. I made a phone call about a car I saw on Auto Trader. I wanted to make sure it had a clean carfax before I made the trip. I was assured by some girl that the car I was calling about was there, and had a clean carfax no issues at all. So I drive to Framingham to be handled by a very young kid who wanted me to fill out a lot of paperwork before I saw any car with them. How about you answer questions for me, not the other way around. Told him I wanted t see a car fax before I went out to see the car and drive it. Well guess what? Yup it had been in a accident even though I was assured it had not. To add insult to injury the «managers» couldn’t bother to get up and sat and said Oh were sorry, lets go see another car. Yeah I don’t think so. Anyone who sets foot in that dealership is crazy. They Are tacky, dishonest and not the kind of place I would want to spend my hard earned money at. Beware almost all there cars have issues. You can do a lot better than this place!! When I told them they were going to get blasted on Unilocal and others, they said they didn’t care. Their right, they don’t care at all.

I went for test drives for used Acuras MDX. Part of promotion was to bring in a coupon for $ 25 visa debit card. I brought in coupon & test drove two cars. We could not make a deal, however, I was suppose to get debit card regardless. I got an e-​mail and filled in info, never got card!
As far as I’m concerned, this is no better than a bait & switch deal!
They don’t honor their commitments! (BTW, I was e-​mailed that card had only like 1 week to use!)
I would NEVER buy a car from this dealership, too shady!

so peviously I have reviewed and had nothing good to say. I am updating my review. I receievd a call yesterda from Brendan the owner very very nice guy. I cant sit here and say anything negative about him. I am sure he is busy with everything and he took the time to call me and discuss my matter and resolved it. However I am going to up for 1 star to 3 because my main thing was customer service at Herb Connolly, so with my credit I want to wait and see if the customer service changes.
Brendan– thank you for calling me and taking the time to discuss things.

I wish I can give 0 stars.
I came to the dealership to fix a headlight. I was told that not only the light bulb itself failed, but also I need a new Control Unit and a new Igniter. They didn’t have parts in stock, so I decided to wait. I ordered parts by myself, and installed them, only to find out that the light is still not working. Then I took a Multimeter and checked voltage in the wire leading to the headlight. It showed 0 V.
I called to check to see if the servicemen checked what the problem was (no power in the wire) and why was I told that my Igniter and Control Unit were bad? I was told (are you ready?) that they still would have replaced both Control Unit and Igniter before checking the wire leading to both. I mean, I am not a car pro by any stretch, but how does this logic work??? How can they even tell that both units were dead, if there is no power supplied to both units??? So I would have waited for parts to be shipped to them only to learn this wasn’t the problem? Or would they replaced the parts and tell me something else is broken?
The person on the phone was rather impatient with this, and almost slammed the phone down.
Bottom line, I still have a car without a headlight. Mind you, I actually purchased this car from them.
Please get your car service elsewhere, where people actually do their job correctly.

If you’d like to bring your car in for repairs and service every 6 months or even more often, buy a car from here.
If you’d like to leave each service feeling ripped off and used as a customer, service your car here.
If you’d like a car that had new batteries fail every single day for a week & a steering wheel that suddenly stopped working, Herb Connolly Acura’s your place.

After a lot of back-​and-​forth with herb Conley Acura of Framingham, I decided to go directly to Acura corporation I called their one 800 number and got in touch with the customer service rep. After about five calls each back-​and-​forth and Herb Conley Framingham deciding that they would do nothing for me, Acura Corporation sent me a $ 400 gift card for my inconvenience.
I wasn’t looking for $ when I called Corporate, I just wanted to let them know what kind of dealership Herb Connelly was… apparently Acura corp has no control over what their dealers are doing because the calls did nothing.
Shop elsewhere… you’ll be much better off

So I bought my car here, an RSX, and the gasket was leaking into the spare tire compartment from the time that i test drove the car. I went back the other day to get it fixed, and everything was all good. Until i got home. The carpet in the front and back seat were soaked, and im not talking a little bit wet. I could swim in the wetness in my car. WTFF!!! and when i called to complain about it, he said that no way would someone accidentally leave the windows open because «we’ve been washing cars for over 35 years and this has never happened before» WELL GUESS WHAT? IT DID. He told me that the water from the trunk leaked into my car. BS! my trunk wasn’t at all wet so theres no chance it would have just leaked without me knowing. Then he tried to say that my car had been leaking for the whole time i had it, so thats why theres so much water build up. Oh yea? well this is the first time i dropped a pack of gum on the floor of my car and picked it up and it was soaking wet.
Im so pissed that my car is soaking wet, and im even more pissed that the people there would straight up lie to me to cover their own asses. Seriously, Cars are expensive. I don’t understand why they can’t just own up to their mistakes. That makes me so freaking angry. I should have gotten some type of compensation for the damage the water caused, but i didnt. DONT GO HERE! They are all liars, and have no respect for the people there. The guy there said to come back so they could water test my car. NO WAY! No way am i gonna go back there and let those people water test my car and make my car into more of a swimming pool. THANKS ACURA YOU GUYS SUCK!

I have always had a great experience. Best service department. I have a 2004 that they are keeping in tip top shape. No one can believe it is a 2004. I love the time they spend with you asking questions — seems very personal — like they really care.
Also, the little extras keep me coming back — drop off at the mall or a car wash —

0 STARS! This is the worse experience I have ever been through– I will keep it brief
I bought a car from here because inventory was limited in NE for what I wanted and they had it.
I came in and bought the car the same day– some negotiations but really no movement on the price. I did not get an itemized receipt for the car I purchased– I was told I would get it upon pickup of the sticker and registration next week. They took a deposit and I did get a receipt for that. They could not confirm the APR for me– I showed them a screen shot of the APR promo online– 1 month old– NO ONE WAS AWARE OF IT. so of course its on the website and it was guaranteed/​offered
Came in to pickup by car, paid 40k+± HM, the APR Changed and I have to wait for tomorrow for it to be confirmed.
the apr is offered the next day at the rate and I DO NOT GET A NEW RECEIPT.
Who the hell wants to pay $ 40k with no receipt? I’m sorry I did get a receipt– it was wrong.
So, they want to give me a copy when i come in next week, a few emails and calls back and forth, YES, i get a receipt for MY PURCHASE. Thankfully, I demanded a receipt emailed to me– WHY DO YOU ASK? Because they assured me I would get a hardcopy when coming in to pick up registration and sticker– IT WASNT THERE, SO I have to wait to get a receipt. Basically 5+ requests, and multiple weeks to get something little as a receipt after a sale.
LASTLY, The sales manager John who is terrible wanted to cancel/​reschedule the initial appointment to finalize the car pickup on the day of the appointment to pickup.
If he didnt cancel and would finish his sale, perhaps– everything we discussed like the 1.9% APR, the receipt for my purchase, everything MAYBE, I doubt it but maybe could’ve received a normal transaction without weeks of aggravation– it is very disappointing to purchase a car you want and drop $ 40k all to have this hassle. I would drive to a DIFFERENT STATE instead of come here ever again. Try Peabody Acura– the people there seemed like they knew how to provide a transaction and sale. I would’ve gone here but the car was not inventory. :(!!!

I was looking to buy an MDX and went to Herb Connolly Acura. This was a big mistake. I understand using high pressure sales tactics but I was flat out lied to about competitors stock and prices. I have proof that I was lied to but they don’t care. They are just looking for the next sucker. They need to change their sales tactics because I find the way they do business highly unethical.

Horrific service. Left a car with their «body shop» for a simple repair they said would take one week. Over a month later, it was «done» but after driving for a month the repairs started to fall apart and it needed to be re-​repaired. They could not have been more difficult/​inflexible about scheduling a visit to fix the original botched repair job. Do not trust your car with these guys!

I leased a 2013 Acura TSX from them and it was the easiest and most painless experience I’ve ever had with a car dealer. I called for a quote, got one from Jon Romero in about 15 minutes (which was MUCH less per month than I got from another Acura dealer), made an appointment, went in to meet with Jon, and signed the paperwork. It was that easy.
Normally I like to beat up car dealers until I get the price I want, but the price I was quoted was even lower than I had expected to pay, so there was no need to negotiate. I just signed on the dotted line and off I went. Why can’t it always be this easy?

Updated building, same «quality» of service.
I gave a review of this Acura dealership back in 2011 when they botched my simple install request (read previous review for details) but figured they couldn’t possible make an inspection difficult. Well, I was wrong.
I brought my 2011 TSX in for its inspection and after 1.5 hours I went down to the service bay to get an update. My car was sitting there but no one came and told me. Once I got an employee he told me the inspection didn’t go well. I figured it was some oddity like brakes/​tires or something. Turns out the reason was because the tech that inspected my car failed it for aftermarket HID. However the problem is the car comes with HID and I simple changed the bulbs to a crisper light (still within legal limits).
Well after taking my car home a few days later they call to ask what happened and see if anything can be done. I was transferred to the service manager and never got a call back. Excellent level of customer service. At this point i’ll never recommend or let my car into this dealership nor shop there again… which is too bad because its close to my house. However based on these last 2 visits i’ll just drive further for good service.
To those curious, I brought it to another place and passed without issue. I could fight Herb Connolly for the $ 29 but doubt it’d be worth it.