Henry’s Towing Service

My car broke down in Framingham on ³⁄₂₂ at around 8:45 in the morning. For some reason it kept just stalling and when i hit the gas to drive… nothing! I called AAA and they informed me that the tow truck would be there in about 45 minutes… Well…20 minutes later. Henry’s towing to the rescue. The driver was very nice and got my car on the flatbed and drove it to my house with no issues.
I highly recommend Henry’s Towing!

I had to call for a tow last night as my tire shredded off my car, right on route 9 in Framingham, in one of the worst possible spots smack in the middle of rush hour. Henry’s sent over Fredy and he was amazing. I had been on my way to Firestone to get the tire replaced because it had a slow leak. Three quarters of a mile from Firestone my tire shredded and I could go no further. The tow arrived at 7:03, of course, Murphy’s Law in action, but Fredy called into his dispatch to ask about any other places that might be open and then swung by a tire place a little further down, just in case they were open and called Sears Automotive to see if they were open, also closed. I did not end up getting my tire fixed, but was towed to my work and left safely. Fredy joked with me and made me feel better after being on the side of the road, in a fairly scary place, in freezing cold weather. I later learned that he was actually off shift at 7 but stayed late because he knew I was stuck on the side of the road, so not only did he stay a few minutes extra to tow me, he went out of his way, to take me to 2 different places on the off chance they were open and ended up towing me 6 miles in the opposite direction from the original destination. As crappy as it is to be stranded, his friendliness made it much better.

I called AAA and get Henry’s tow operator (Fred) in 50 minutes from my
call. He was very professional and did job in a short time.
Than I realized he was the same tow operator who two years ago towed
my car with flat tire on busy street…
Thank you for good work!
11/​05/​2015

Answered not he first ring. Very friendly. Need my truck towed the next morning and they were at my door in RI (towed from Southboro) by 10 Saturday morning. Super friendly tow operator (Tony). Couldn’t ask for much more than a job well done and on time.

Henry’s is easily the most unpleasant towing company in the area. Each time anyone in my family has required one of their services they have been anything but professional, courteous or helpful.
Dear AAA, please stop sending these unpleasant, grouchy people who are abrupt and anything but service-​oriented. Please and thank you.

Wow! I have never been treated so horribly by a company before. I’m actually still in a little bit of shock after the interaction we had with Henry’s Towing last night. Unprofessional doesn’t even begin to explain what we experienced.
We were in an accident last night in Framingham and our car had enough damage that we were unable to drive it home to RI. We called AAA for a tow and about an hour later we received a call from Henry’s asking if they could tow our car to their lot for the night and would tow it down to RI the following day. We were not really thrilled with this idea and when my husband told the guy that we really wanted it towed home tonight the guy started going on about how their drivers had been working 48 hr shifts and didn’t have anyone to do the tow that night and couldn’t understand why we wanted it towed to a shop so soon as he stated «it’s not like you’ll get it repaired tomorrow.» Firstly you are not our mechanic so I don’t need your input on how quickly our car can be repaired and while I understand that you have some overworked drivers, that isn’t really our problem. We are 4 days post blizzard and if your drivers are too tired then you should have told AAA to call someone else.
My husband was starting to give in and asked a few questions which was met with very hostile responses. My husband asked when they would be towing the car the next day and the answer he got was «tomorrow» so he then asked if the guy could narrow that down and he said «sometime tomorrow». .. . wow thanks! Then we asked if there would be a storage charge for leaving the car with them overnight and this is where things got real ugly. The man he was speaking with became very combative and told my husband «you are obviously not a trusting person» and then went on to say «maybe you should learn how to drive.» This infuriated my normally mild mannered husband because we were just in an accident that was 100% the other drivers fault and now this jerk was accusing us of being bad drivers. Also if you are pushing us to leave our car in your lot overnight and you get angry and defensive when we ask about a fee for this. .. .. well that’s a red flag and I’m thinking we just caught you trying to scam us. A brief argument broke out between my husband and the guy from Henry’s before they hung up on us.
We immediately called AAA back and demanded another towing company be called. The rep we spoke with was genuinely shocked when we told her what Henry’s had said to us and gave us instructions on where to call on Monday to file a complaint with AAA’s customer relations. Luckily the next company the used was very nice and professional. Please avoid Henry’s Towing at all costs.

Once again, I wish Unilocal had Negative Stars. I am in the midst of writing a letter to AAA for using this particular service for the Framingham area, as I have found the personnel working for Henry’s to have a complete and utter lack of professionalism, service, integrity, consideration, or decency. Last night I had a flat tire; called AAA and due to the snowstorm, was told that the wait time would be 2.5 hours. First tow truck to arrive from Henry’s is a smaller rig; the driver insists that he cannot tow us and that a flatbed is needed. The first driver guarantees however, that using a flatbed will not damage the tire, and even says that he can guarantee it on behalf of Henry’s. He calls it in, and another 20 minutes later the flatbed arrives. The flatbed driver then tries to refuse to tow us (and the destination is just NEXT DOOR to get the tire fixed!) as the tire is damaged and he nor Henry’s wanted to be liable for further damage to the tire! WTF?! In addition, the second driver cusses out my husband, saying how he’s had a long day (I get up at 4:30 a.m. every weekday; his shift was 7 to 7 — WHO’S had the longer day?) and we just about have to beg this guy to tow us next door. If AAA insists on using Henry’s if we’re in the Framingham area I may just have to explore other roadside assistance programs, because I will flat out NEVER willingly have anything to do with Henry’s again. EVER.

I called this morning to explain that I had an employee that was stranded and need assistance, before I could even go on, guy on the other end said «I can’t help you.» I said excuse me, when he replied, «I can’t help you,» and hung up on me. WTF kind of service is this place? If you’re a ²⁴⁄₇ tow place and can’t give me service on a Monday morning, and then you’re rude, you have some serious business issues.
NEVER AGAIN.

I had a bobcat break down in Natick and needed it brought to a shop in Framingham.
The dispatcher listened to what the problem was and asked some good questions (because a broken Bobcat will not just roll like a car will). The driver was there (with the right equipment) within a half hour.
Despite it being a challenge to get the machine moved and involved multiple changes to how it was hooked up (because as it moved, then angle of «attack» changed) he was able to get it loaded and brought to the shop in Framingham.
Pros: reasonable price, positive «can do» attitude by dispatcher and driver, timeliness
Cons: none
Hopefully I will not need a two truck in the future but if I do, Henry’s get’s my call!
Thanks for reading and have a super day!

Called Henry’s at the recommendation of the auto repair shop. When the driver showed up, he was courteous and respectful. We didn’t want him driving over the lawn to get the car, and he was super careful. He grabbed the car the way it was presented to him but said he would take the car up to the street (we have a long driveway) and reposition the car to tow from the front end. He had the situation sized up and taken care of in less than :15 from the time he arrived. I couldn’t have asked for a better resolution to my quandry of a dead car down my long driveway. Henry’s came to the rescue beautifully!

I had a dead car and Chris from Henry towing helped us not only get the car back to our place but also fixed the issue; he told us it was a brake pedal issue and not a dead battery, saved me a trip to the car dealer in the middle of a work week. Thank you so much, he was very nice & friendly. We appreciate his help!!! thanks!

Henry’s towing came as a result of a AAA call for a flat tire. They sent the two friendliest, most helpful, personable personnel. They made an otherwise stressful situation easier to bear and were able to easily and quickly fix the flat. They were so nice, in fact, that I had to second guess them… but in the end realized that they were just genuinely friendly and laid back. Very glad they came to the rescue!

I called Henry’s towing service and i explain to them i had a flat tire. Guess what they send someone over and the guy tells me he doesnt even have the right tools to change my flat tire, can you believe the service?!? So what happens he calls another employee to come with the tools to change my flat. And it took this guy 45min to get to the location. I must say they lack common sense this company. im completely sick on how they got the job done. Never again will i hire these guys to do a job!

Just wanted to commend Henry’s Towing and auto repair. I have a VW Jetta that broke down due to a bad fuel injector. Henry had a truck dispatched in which the driver, David, could not have been more professional, friendly or knowledgeable. My vehicle was flat bedded, (from a tough location), and taken to the shop on a Sunday. the mechanic, Rick, was able to diagnose the problem, order the parts, and even stayed late until it was completed, (7PM on Thanksgiving eve). The work that was done was spot on, extremely reasonable, and done properly.
I would highly recommend Henry’s for any towing and auto repairs.

Henry’s Towing has been called for me a number of times by AAA for various car woes (flat tires, towing, etc), and I have always had a good experience with them. The dispatcher returns phone calls quickly and they are friendly.
A couple of days ago I had a car that needed to be towed from a mechanic’s parking lot to my home. The first time they were called (6pm on a Tuesday) they called me back and explained that they could not tow a car off of a mechanic’s lot when they are closed for the day unless I had paperwork stating that all services were paid for (this makes complete sense to me, but our car had just been there for an estimate, and did not have any work done while it was there), so they came the next day instead. The tow truck was there within 30 minutes of me placing a phone call and the friendly driver never even had to get out of his truck! He simply backed over to the car, picked up the front end and drove away. We met him back at the house (he actually beat us there), where he neatly backed the car in to a parking space, released the front end and waved goodbye to us.
The easiest tow we’ve ever had!

I would avoid this place like the plague.
I recently had some car trouble at 630pm on a Sunday. My roadside assistance company called Henry’s Towing to get my car towed. They said they’d be there in a half an hour to an hour. 3 hours later, still no Henry’s.
In frustration I finally call the roadside assistance dispatch back. They called the towing company back and got the response that they were low on drivers and decided «not to do that job». They never bothered to inform me or the dispatch that they wouldn’t be coming.
To make a long story short I wound up getting a ride, ditching my car at work overnight, and using a different tow company in the morning, as it was too late to get any other tow companies in the Ashland area.
I was lucky, I was stuck at work. What if I had been stranded at the side of the road with a kid or something?