Direct Auto Mall

David V was the best! After shopping around for a new car for months I’m so happy I found David! He was very knowledgeable and worked with my budget. Now I’m the proud owner of a truly great car! Highly recommended!

BUYER BEWARE!!!
We found a vehicle that we liked at this location and drove over an hour to get there in rush hour traffic only to be insulted with their trade in offer.
I did my research on Kelley Blue Book, Edmunds
NADA and Black Book for what the trade in should be. I took the average from these 5 services (which I’m told they don’t use, I guess they are different than the rest of the car dealerships in the country) and came up with a reasonable average between all of them based on my vehicle in fair condition. The number I came up with was $ 8250. They offered me $ 5000!!! The same make, model and year in the same (of slightly worse) condition are selling between $ 12 – 13,000 online. ROBBERY!
The funny thing is that I have received FIVE (5) trade in offers from ACTUAL dealerships like Ford and VW and all of them were between $ 8000-​$ 8500. I’m not expecting any super deal, I was only expecting a fair deal where everybody wins. I know you aren’t going to give me the $ 12 – 13,000 that you can sell my vehicle for but there should be some sort of mutually agreeable price where you don’t feel like you are being taken advantage of. This organization does not care about your happiness at all.
If you are going to do business with them make sure you do your homework…
*** Use Kelley Blue Book, Edmunds
NADA and Black Book (which are industry standard) and find out what your vehicle is worth before you go in.
*** Make sure you know what your trade in is selling at in the area to figure out what their profit margin would be on your trade.
*** Make sure you do your homework on the vehicle you are buying on these same websites.
Additionally the «sales manager» that they brought over was extremely rude and insulting to my intelligence. Tried to talk to me like it was the first car I’ve ever bought. I tune cars as a hobby and I’m very much «in tune» with how this game works. He is definitely not doing his organization any favors!

You talk about bad business! This dealership sold me a car and didn’t even have a title! That is illegal in the state of Massachusetts, FYI.
After Taking $ 4000 dollars of my hard earned cash, reducing my FICO score and me taking a day off from working, a Daniel from the dealership severed the relationship by telling me, we will not be selling you the car.
Now Daniel must be the boss, because he said to me that he didn’t care about any negative reviews or me calling the Better Business Bureau. This had to be his ego talking, because being a business owner myself I know that any negative feedback affects my bottom line in some way.
I wonder if the owner would feel the same way if he knew the circumstances?
Nonetheless, I work off principle. If someone had of said from the beginning that we didn’t have the title but we are getting it, I would have let this illegal activity go and irresponsibilty go.
But, they chose to use a practice that I’m sure they have used a million times, where they buy a car and put it online to sell immediately. Without actually owning the car. Then tell whomever purchase the car,“oh there was a mistake with signatures and we have to get the new title from out of state“
Meanwhile you are stuck without a car.
Again, its the principle. Just tell the truth, then I won’t have to look for it!
I received five different stories from three different people. Some of them, couldn’t even remember what they told me the first time we talked.
Mistakes happen, i get it. But when you have a customer your job as a representative of that said business should go above and beyond to fix what went wrong.
All i got as a customer was continue to be lied to, disrespected by not returning calls and ultimately a refusal to sell me the car. lol
They must be a very successful dealership. Sometimes people forget what it took to become successful make simple mistakes like these, that turn into big ones.

I sent an online inquiry late Thursday night. On Friday morning, I received 6 (SIX!) hang up phone calls from your office, all within a 5 minute time frame! My phone kept going off during a meeting and instead of leaving a message, they just kept hanging up and calling back. The calls did not stop until I excused myself from the meeting and answered with: «Who the hell is this?!» at which point they hung up, again. The same behavior replayed itself on Saturday morning with repeating phone calls and no message. This time I answered with: «I want you people to stop calling me!»; again, the caller hung up. I don’t know what type of salespeople you have there but I know I don’t want to deal with that foolishness. I was extremely interested in the car but I am ABSOLUTELY NOT interested in doing business with your company.
UPDATE: 4÷7÷16 — So they just called me twice in a row and I decided that I would answer since I happen to be home today. Leticia introduces herself and asks if I am still interested in the car. I respond with: «well I was, however you people have been calling and hanging up on me for the past 5 days.». And guess what folks? LETICIA HUNG UP! Seriously!!! My car just died and I actually NEED a car but I’d rather walk than deal with these stooges!

Hi Greg!
Found Direft Auto Mall on
!

I am so happy to have stumbled upon direct auto mall. Not only are they in a convenient location, but the customer service there is fantastic. I was especially impressed with Angie. I bought my first call from Angie, and after a total loss was able to purchase another vehicle. She is not only one of the most efficient workers they have there, but she’s calm and collected and knows exactly what she’s doing. If there’s anything further that I wanted to know, she had no reservations telling me that she would like to doublecheck and ask her superior. I believe that is the sign of a fantastic sales person. She wasn’t afraid to admit she might not know absolutely everything that that she would absolutely get me the correct answer. This girl made me want to buy a second car just for her, or at least a dinner! Way to go Direct Auto Mall for employing someone that went above and beyond for her customer! Angie, your fantastic… Do not forget that! Angie’s boss? Give this woman a raise!

I’ve bought two cars here with no issues. They have a ton of inventory which is great for people who don’t know what they want, it’s nice to be able to test drive so many models. Also, if you want a specific model/​year they can go to the auction for you and try to find it. My experience was positive with both purchases.

We came here to look at a specific car. The place was so packed, it took over an hour before we got to see the car. It took so long that we had to leave before we could make a deal, to get to a previous engagement. The salesman called us 3 days later to see if we were still interested. We decided that we were going to buy the car, but since we lived 90 minutes away wanted to discuss numbers over the phone. Everything seemed good, so I went down to finalize the deal. Once I got there, I drove the car again, and discussed at the things that they were going to fix (I should have know right then, the car was only 2 yeas old and already had quite a few things not working). We go in and start figuring out all the numbers, and I wait for a half hour while the salesman discusses the price with the sales manager. Then, the sales manager comes over to introduce himself, and tells me that the car is already sold… Sorry. What a waste of time! It’s obvious that they don’t care about the customers! This was by far the worst dealership experience I have ever had! Steer clear!

Currently sitting in the waiting room for the car we just purchased, was told it would be ready at 1pm for us to pick up… it’s now close to 3. Thanks a lot.

Yikes!!! Stay away. After negotiating the trade and agreeing to pay asking price, Vinny (the finance bandit) refused to sell me the truck because I had my own financing. They wanted me to finance through them at 1.5% higher than my rate for 66 months instead of the 60 months. I was using the same lender. These guys sell cars based on the monthly payment and stretch out payments to 72 months and beyond on used cars. Stay away!!! Buyer beware.

Worst experience ever! Took over an hour just to be spoken to even though i had made an appointment. Eventually, i got a call from Cynthia, who i thought was going to be my sales rep, asking if I was still coming to my appointment… I had been there waiting for an hour. She apologized and said someone would get to me soon. I finally see the car, start talking about pricing, and my sales rep goes to help some screaming customers in the other room. We gave him a while since it looked like the other people were pissed but eventually I told his manager that I made a great offer, my sales rep disappeared and i wasn’t going to waste any more time at that place. They chased me out the door begging me to come back in… no thanks. I’ve never seen so many angry customers in one place. And most of them had already bought their cars… they were screaming about problems with paperwork, financing, and picking up the car. Scary.

Initial experience was good prices were moderate in compared to every other price on
However, Lack of communication from sales people and managers and everyone in general is just one of the reasons i would discourage people from buying here
I purchased I picked up this vehicle September 15 (had a passenger mirror cover missing which was suppose be ordered in and put on before i picked it up) they claimed they received the wrong side and claimed once it came in the next day they would send it out.
needless to say its the 17^th of October and no mirror cover and the sales rep stopped communicating completely. Called the sales manager Tuesday October 13^th to address the issue and asked to be called back in the next day or so to be informed what happened.
and no calls .
I guess I will have to purchase a mirror cover that was suppose to be on the vehicle
I also had to get my tires re balanced do to shaking at 65+
and the van came with 3 different tires (which seems pretty unprofessional in my opinion)
stay clear of this place, not worth the hassle!!!

Buyer beware and stay far!!! The individual sales person was nice but the customer service was awful! The car ran out of gas while test driving… The inside f the car was dirty and the inside had pieces sitting on the floor (ie the seat buckle among other things). When the sales guy called the office to tell them we broke down on the side of the road they told him we had to wait! An hour later we were still sitting on the side of the road! When the cars are taken for tesy drives the company takes their sales person’s cell phone so the guy had to use my phone to keep calling the office. It took more than an hour and 5 phone calls later before management thought they should pick us up. I wouldn’t recommend this place to anyone! Stay far, management and customer service are horrible!!!

Their TV commercials are misleading and deceiving. Came here to just look at a car, ended up sitting in the office for an hour in a half, getting pressured into buying a car I did not like because I didn’t meet the requirements of the car I wanted. It got extremely annoying when I wanted to leave and the salesman kept talking, making me try to buy the car and trying to make deals.

Terrible service. This dealer sold a car that I was awaiting financing for! Waited 3 hours and now I have additional inquirys on my credit report. Not worth the time. Also the car I was looking to purchase hadn’t been put through there 128 point inspection although it had a fresh look change. The car brakes were pulsating and the car pulled to the right because the tires were worn only in the edges.

Do not buy a car here. I bought a car here and was told I could pick it up at the latest in one week but to call before to see if maybe it will be ready earlier. The week went by and I was guaranteed no later than 5pm at the end of the week. I go at 5pm and they said they were replacing the brakes and I can’t rush that because they need to do it right. Okay… So I wait another hour for that. So a few months later I hear a loud grating noise, brought the car to the actual Nissan dealership and they told me the brakes were put on incorrectly. (The same brakes that took so long to replace were put on incorrectly?) Ok. So I bring it back to direct auto mall and they were not going to replace them at no charge even though they put them on incorrectly. The guy would only talk to my husband and not me. It’s my car, I made the appointment, and I was the one explaining everything. Apparently my word was not good there as when the car was finally fixed, the would only talk to my husband. They finally put them on correctly at no charge, but I had to have some other reliable mechanic make sure it was done correctly this time. Extremely rude people there. I’ve never been treated like that anywhere. Needless to say, I will never recommend this place to anyone, I mean, putting brakes on I imagine is pretty standard and a mechanic should probably know how to do it correctly. Never again, thanks !!

They took care of my complaint. Thank you

I recently purchased a car from this dealership and worked with Robert Mitchell as my salesperson. Robert was a good salesman very attentive to all my questions and a quick response time from him on any issues /​questions that I had. I can’t say the the administrative staff gave the best service but other than that if I choose to buy a car from this dealership again, I would only deal with Robert as my salesperson.

Went here to look at a Nissan, and I saw another car I liked and was told a different price. Ended up being 5k more than they told me. Looking at another car they ‘accidentally’ wrote down a ‘399’ monthly payment that was really $ 299. This is when I called him out on his math skills. What if I agreed to the $ 399? I know they wouldn’t have corrected it. Don’t go here, they have no idea what they’re doing.

Stay away from this place. I’ve delayed this for 2 years writing because I don’t want to relive the aggravation. This place is horrible. At the time I purchased my car, I had no means to pick it up, which I figured would be no problem since they said it would be delivered to me. They cancelled the first two scheduled times to deliver the car. but never told me. Just simply didn’t deliver. Apparently this is so common they don’t feel an apology is in order for this kind of thing, just another day in the office for them. It took 2 weeks and a ridiculous amount of phone calls (and getting hung up on) before I finally got my car. I was given every reason in the book for why they felt failing to deliver was justified. Among these was that I live «far away» (52 mins away), and at one point was told that I needed to be a little more realistic in expecting that someone would want to deliver my car when there was a red sox game on that night.
These people are sociopaths, I’m pretty sure you get a job there as long as you can fail a personality test. When I mentioned involving the better business bureau, the response on the other line was a hearty laugh. This is the worst experience I’ve ever had with buying anything, every, and the risk you run doing business with this place is they could care less about their reputation. A month later, the salesman called me, asking me to recommend him to friends because as Dominicans, we have to «look out for each other.» No Carlos, I don’t care where you are from, and I’d rather pretend we have nothing in common.