Allstate Insurance: Marie-Armel Theodat

Just Terrible customer service! I called and spoke to Linda last week at about 4 pm after my son let me know he passed his drivers test so I could put him on our car insurance. Linda had to call me back after checking some things and after we spoke she had to check on more things since she told me I had to pay 1000.00 that day to put him on my policy when my policy renews in June. I told her that was not acceptable and she had to make a few phone calls. Long story short she never called me back, the website says they are open until 6pm. I drove by on my way home from work at 5:15 and there was one car in the parking lot and I said to my daughter I hope that is Linda’s car because your brother wants to be able to drive tonight. I got home and called and got an answering machine stating it was after hours and the mailbox was full so I could not leave a message. I called the other Allstate office which is not affiliated with this office and spoke to Melissa who was wonderful and had it all taken care of in less than 5 minutes! I had my policy transferred over to Melissa’ s office. Wow this place really dropped the ball I never even got a follow up call from Linda the next day because if she ever checked on what she was supposed to be working on for my policy she would of seen it had been taken care of from another agency. If I could give this place a Zero I would. Stay far far away from this place. If you want fast and excellent customer service use the other Framingham location.