Fox Lake Toyota Scion

I’ve never returned to a dealership for a second car, usually because of the lousy buying experience and the terrible post-​purchase service. Not so with this dealership. I am on my second Fox Lake car now and am still very happy with them. The dealership is clean and comfortable. The staff is polite and everyone seems honest. Just don’t go for service on a Saturday if you can help it because it is very busy mostly with the people who come for the free car washes.

Scott dealt with my incessant questions and indecision with ease. When I finally made my decision he had everything ready to go when I arrived. I was in and out in about an hour with my beautiful new Rav4.

My salesman was the ‘typical’ car salesman that does the dance between salesman and manager. That dance can usually take hours. ‘Let me check with my manager’ I just returned from the Chicago Auto Show and I know what car I wanted. Just a matter of getting the best deal I could.
After my test drive I asked my salesman how much the car was and he pointed to the window sticker and said that is the price. I told him many other Scion dealers show a cheaper price on-​line. He told me the price was the sticker price OR the price on the web site. I informed him Fox Lake Toyota Scion web site did not list a price just said ‘call for price’ When I showed my salesman the price I got off other dealers websites my salesman told me ‘But Fox Lake Toyota Scion offers free car washes on Saturday’ At $ 10.00 for a car wash it would take a LONG time to make up $ 2,000 in price difference.
My salesman did make me feel pressured. He used the typical salesman line ‘what do I need to do to have you make a deal today’ & ’ Give me something I can go back to my manager with’
When my salesman returned with a trade in value $ 1,800 LESS then the bottom dollar from NADA for my car I asked for my keys. Then the manager came over for the hard sell. Well your car is a manual transmission. I told him it is the only way they make the GT model and an 11 year old car with only 71,000 miles on it sure is worth more then the $ 3,000 he offered me.
I attempted to buy local but when a 40 mile drive saved me $ 2,000 it is worth the drive to me.

Picked up my fleet vehicle and worked with John P. Friendly and easy process, great guy to work with. Thanks John!

I went into Fox Lake Toyota where my daughter bought her car. Lost a key and needed a spare. The two guys at the front desk were extremely helpful, were able to get me all the phone numbers and paperwork for the claim. I went home called the claim department, got the claim number, called back to service and gave them all the info. I had a call back within 10 minutes and they said they will take care of this and call me tomorrow. Everyone was very helpful and nice. Thank you for such prompt, efficient, courteous service.

Brought my car in due to a noise a heard. I told them I need new tires but because of the noise and the tremendous amount of pulling something else is obviously wrong.
Payed $ 100 to have them look at the car. They tell me nothing is wrong other than I need new tires. I then say, «Wow that’s really odd that there is NOTHING else wrong since my car pulls to the right tremendously & is making a lot of noises».
His response was «oh yeah he said you should maybe get an alignment also».
Today I spent $ 100 to learn a lesson on how idiotic this staff is, oh and a car wash.
I didn’t know this was a service I could purchase here, but no help and a carwash for $ 100 seems reasonable right?!
I’ll drive my car to another location in another town and get a staff that will WRITE DOWN/​LISTEN to their mechanic/​customer.
Total waste of time & money.
Thanks Fox Lake Toyota!

I purchased a used Honda CR-​Z from here last winter to replace my aging and loved 2001 BMW 540i. From the sales to the service they should get 6 stars! I know its a Toyota dealership but I am very happy with my great used Honda that I bought from them! I would tell all of my friends and family to go there and see my salesman Jimmy (same name as me), he will take care of you and make you feel right at home and comfortable throughout the whole process. Good job Fox Lake Toyota!!!

WOW!!! The service I received was amazing. Starting with my early morning phone call to Alicia in service who got me in right away when I called. Charlie who took care of me when I arrived right down to Dale the new service manager and my old advisor. Will miss him as an advisor but couldn’t be happier for him and the dealership, they finally have a service manager worth boasting about. Kudos to whom ever made that decision it’s the smartest thing you ever did for your service department. 1000% improvement. I actually thought about taking my service elsewhere due to the old manager but now I’m not going anywhere… My vehicle well taken care of as was I and the service couldn’t have been better. Love my new tires and couldn’t be happier. If you want to be treated well and have the work done right the first time you must go see these guys you won’t be disappointed I promise :)

Bought a used Toyota Corolla a few years back, terrible experience.
They sold me the car with an old battery. The day after I brought it home, the car wouldn’t start. Jumped it and brought it back to dealership where they told me it was fine. Next day, the battery had fizzled all over under the hood and the car wouldn’t start. When I called, they tried to get me to pay for the tow truck to bring it to the dealership. I refused, they towed and put in a new battery, the service manager giving me the guilt trip the whole time.
Overall feeling from the experience– slimy.

Service is terrible. Not at all thorough. Didn’t bother checking to confirm their understanding of what I wanted done. Service manager (Dale) is completely incompetent. And service is rude to females, talked down to a female customer right in front of me.
Finance manager was a total jerk as well. High pressure sales tactics and condescending.
I really regret ever coming here. Terrible experience. I’d say «go elsewhere», but you all know better! Car dealerships suck. From the unscrupulous salespeople to finance people who don’t know anything about finance and are really just there to sell you more stuff you don’t need… then the «service» department that gives horrible customer service. It’s a shock that more people don’t just ride bikes everywhere and boycott buying cars!!!

I have always been happy with the service I receive at Fox Lake Toyota, but the service department here is now the best it will ever be since Dale has risen in the ranks to Service Manager.
Fox Lake Toyota made the right choice.
I will never go to another service department as long as I own my Toyota…

Thank you for going above and beyond… enjoying my car! If you need a car, come see my boy Lupe! He will take care of you. #SatisfiedCostumer for sure ;)

Be careful, When I was buying my used jeep from them they gave me the wrong carfax report. I didnt noticed because I thought only to look at the car and accidents, I didnt think theyd give me the wrong one (live and learn) I didnt notice until I was at home, I lived with it I was happy, at the time, with the purchase. I recently had the bumper replaced, the repairman told me the front of it was hit. I do believe thats why they showed me the wrong carfax, that would of turned me away from this purchase, and they know I would of went to another dealer because this was the style I was looking for and they only had the one. I also want to mention they lost the title to my trade in. They called me several times throughout 2 weeks asking for the title even though I left messages that they have the title. Very dishonest and very untrustworthy liars, I wouldnt recommend this place

Out of all the Toyota dealers in the Chicago-​Land area… Why would you choose this one to go to? Over the years, only the guys from the parts department were cool and respectful. A+ to the parts department.
Even in cold or freezing temps, I’d run or «quick walk» to another Toyota dealer if I had to. I believe they have a Rude management style in regards to the way they talk to customers. From my experience with speaking with them. I don’t think they could even «fake» good customer service. When I talked to them, they have these cute little quipped jack-​ass things they say to customers. The type of disrespectful treatment I received from 2 members of management should will not be rewarded at all by purchasing a vehicle from them. In my opinion, (and this is all my opinion) they act like they are doing the customer (and Toyota corp) this GRAND favor by allowing us to shop there. No question in my mind that I feel they are disrespecting the Toyota brand with the liberties they take in the way they talk to customers. Maybe the right move if I was the owner would be to fire the entire management staff? Starting with the guy at the top. (just my opinion from my experience with him, over the phone) and I would should start over with a fresh management slate. I feel that even if they hired people that were «let go» from other dealers in the area, they could do better than what they currently have. Decide for yourself, yet after seeing what I have seen. I would never want ANY of my family or friends to shop here.

I wish I could give this sorry excuse for a dealership less than one star, but alas, Unilocal does not have that option. My husband and I were in the market for a 2015 Rav 4 XLE and contacted several dealerships both online and by phone. We received a quote via email (ie IN WRITING) from Fox Lake Toyota, and my husband followed up with a phone call, where he specifically told them he was interested in the 0% financing offer at the price we were quoted. The guy on the phone said that would be fine, and that was considerably better than any other price we had gotten, so we drove the 2.5 hours to the dealership. We were greeted by a guy named Lupe, who took us for a test drive. During the ride, we noticed a horrible smell in the car– I thought perhaps it was coming from the air vents (like maybe a mouse had died in there or something) but my husband later said he thought it was actually the salesman’s breath! Now that’s neither here nor there– if the dude has a medical condition or something, that’s none of our business, but it turns out that his ethical business practices stink just as much as his breath. He was unable to answer some basic questions about the car and the different options and kept giving us very vague statements about how those were only available on the Limited (not true, btw). So then we go inside, and showed him the quote we had received from another dealer and told him that if they would match the trade in value and give us the price we were quoted online, we had a deal. Lupe said that would be fine, then went off to talk to his sales manager and came back offering us substantially MORE than the quoted price. We reiterated that we were interested in the price we had been quoted online and he acted all confused and said he had «misunderstood» what we were asking and that the price we had was from a third party and not them, so they couldn’t honor that. I pulled up the email on my phone and showed him that the price quote had come DIRECTLY from one of HIS COLLEAGUES at Fox Lake Toyota, so back to the sales manager he went. This time he came back telling us that he could of course do that price, but since that was a promotion, we couldn’t combine it with 0% financing. When we had called (BEFORE driving 2.5 hours down there) we had specifically mentioned the 0% financing at the price we were quoted and were told that would be no problem. So old Lupe goes back to his sales manager, then comes back and tries to tell us that our trade in was suddenly worth $ 1500 LESS than we were originally told (weird! the higher price they had tried to quote us in the beginning was exactly $ 1500 more! What a coincidence!). At that point we stood up and demanded our keys (which they had taken so they could «appraise» our trade-​in). The sales manager then came over and basically tried to tell us this was all our fault because we hadn’t read the fine print on the email quote we had been given earlier. Interesting, then why did they guy we’d talked to on the phone tell us it would be no problem? Again, we demanded our keys, and off we went. So at that point, we had wasted 5 hours of driving and another 2 hours at the dealership dealing with Lupe and his team of slimy con artist wannabes. So we drove directly to Madison and purchased the same car (one with that new car smell as opposed to the lingering haze of Lupe’s bad breath) at a great price AND better options. Needless to say, we had a miserable experience at Fox Lake Toyota and would not recommend them to anyone. I don’t care if your car dies in their parking lot and you are desperate, RUN, don’t walk to ANY other dealership!

My fiancé and I were in the market for a new Prius. After having a horrendous experience at Northbrook Toyota we were on the edge of going to a different company all together. We went to Fox Lake Toyota as a last resort, to see if they had the one that we wanted.
We had scheduled and appointment with their salesman Jimmy for a Monday but had to reschedule for that Thursday. When we pulled into the parking lot we saw the exact color car we were looking for (which apparently is very hard to come by). When we got out to look at it we saw that it was used but seemed to have everything (except the seat color) that we wanted. We walked inside and was immediately brought to Jimmy who was very personable. He asked what we were looking for and we told him it was pretty much the exact car in their lot but we wanted a new one with a different interior. They didn’t have it but he went over the details of the used one and let us test drive it. We fell in love and decided to go with the used model. We started the financing process and by the end of the night we walked away with our new car. Jimmy was fantastic and stayed and helped us through the entire process. Their financing processor (?) Curtis was excellent as well. Very friendly and down to earth. They truly went above and beyond to make our experience the best possible (especially after our prior one at the other dealer).
The only negative that we had was that we were supposed to get a full detail through the dealership but when we got our car back the seats weren’t fully cleaned and the mats were all still wet. We dried them ourselves and didn’t say anything.

They don’t have what’s posted on website… What a waste of trip… I see why people don’t wanna buy here!

Real friendly people ! Great service department! Overall great atmosphere. Highly recommend!!!

Great place to purchase a car. My salesman Nate was very helpful and the finance department was great. I have referred over 25 people here to purchase new cars! They will beat any quote for a new toyota or scion… I gave them 4 stars because service is slow when i get oil changes over an hour even when I have an appointment.

The salesman was very helpful with the car search process. It’s after the process that things turn to hell.
After having my certified pre-​owned Toyota for 2 months I started having problems with my car and took it to a dealership closer to me. The serviceman explained to me that my vehicle should have never been certified and that I should take my car back to get fixed.
Long story short… battled with the asshole of a sales manager for a long time before he said he’ll fix some of the things. Well, it’s been 2 weeks and I have drove out there twice and it’s still not done! Sooooo mad and never buying a car from them again. And who even knows if my car was actually certified :/