Colorado Springs KOA

I called around 12 in the afternoon to make a reservation. Belinda answered was the person who I spoke with. She was rather hard to speak with on the phone, as she will cut you off. She asked all the questions I figure someone would ask, and didn’t think anything of it, I paid the deposit for site, and moved on with the day. It wasn’t closer to 5 I showed up to the site. I walked in saw the check-​in area was what I expected… Nothing nice… Just cheep stuff highly over priced. I spoke with the nice girl behind the counter who looked like she was terrified… I then heard her say «well she booked it.» Followed by, «Belinda can you hear me» as she called for her over the radio. A man chimed up and said «she can hear you.» I knew this was a problem as soon as I heard them speak. «The rigs to old. You’ll have to turn him away. Refund him and don’t charge the 10%.» The man on the radio said. I was floored!!! The women who count do her own job correctly, didn’t even have the decency to apologize for making me drive out of my way to the site to be turned away… Luckily I am already local. I could only imagine if some had driven 4 hours just to be told they can’t stay, followed by the treatment of a childish women.
I called the KOA corporate, the «will look into it.» Now I fully understand insurance purposes… But they never even asked the age of my rig. If they had any insurance issue the should probably be very very up front about them to all future customers.
The customer service was the most upsetting part. The poor girl behind the counter had no idea what to do and had to deal with an upset customer when she didn’t even have any part of it. The manager of this establishment should be ashamed of her self for not taking ownership of her own mess.

Fantastic staff. (thank you Bill) These folks are constantly working to improve this KOA. Friendly, accommodating staff. Clean facilities. If you stay towards the back of the park you hear the creek and the train as opposed to the traffic.

Why is there a no star option? If you think these people will be happy to have your business you are dead wrong. Went there to stay for a month. They ask me what kind of camper I had I told them I had an Avion. They said I could not stay at their campground in an Avion. So I bought 50 acres outside of town. Later I went by to try to get a tank of propane. They ask if I was a customer staying on site. I told him no they wouldn’t let me stay there because I had an Avion rv. They told me they would only sell me a tank of propane if I wasnt a customer living on site. Stay away from this place.

You better be prepared for the Interstate noise that runs constantly! Then just when you think you are finally sleeping good the train starts blowing it’s horn. Don’t bother setting an alarm clock you won’t need one. You will know when 5am traffic hits!
Other than that the campground is nice and clean. Lots are spacious. Bathroom was always clean when we were in it.

We’ve been at this KOA for almost 3 weeks now and I have to say this is probably one of the nicest KOAs, or campgrounds in general, that I’ve ever been to.
They have lots of extra amenities like a playground for the kids, a rec room with a pool table and pin ball machine and big screen TV. There are movie rentals in the general store and they have a little grill/​restaurant that’s open mainly in weekends that serves pizza and burgers and such. Little extras like trash pick up at your space if you place or the trash before 10 AM. They have the normal stuff of course like hot showers, laundry facilities (use dryer #19 in the back laundry mat, it works best) and full hook ups, but they also have a doggie playground and the doggie park and horse stalls if your bringing your animals along.
The employees are always very nice and accommodating as we had to change the length of our stay 4 times and they managed to keep us over a holiday weekend.
The location is not too far from Fountain Creek and there’s always beautiful things to see in the area. Camping World is just down the road if you need any extras for your stay, although their store has quite a decent selection of items both for RV, snacks, food, and gifts. Just up the road is easy access fuel, restaurants and of course it’s not too far from Colorado Springs proper which brings you to the tourist areas of Garden of the Gods, Pikes Peak and the Cog Rail.
This KOA is five star. Unfortunately I can’t speak for the pool or spa because it was closed for season, but otherwise, the staff themselves made our stay comfortable and enjoyable.

Disappointed in this park. Caters more to RV travelers who don’t need the amenities they are still billed for. Offended by the unit approval process before check-​in and I didn’t receive my 10% KOA discount. Internet service was piss poor as it was last time we visited this park over a year ago. Barley able to connect for email with only a dozen or so RVers in the park. Gave up after about an hour of trying to access. Park is going through some upgrades but I expect it isn’t being upgraded where it’s really needed. Shame that KOA is overlooking quality control of its franchisees.

Upgraded to two stars because the speaker arrived a few days after posting this Unilocal

We got a cabin. Clean & comfortable. Ruby & Linda were very nice. Had a hot tub, but no jets. Bathroom was fairly clean but no hot water first night. Good location.

Our family stayed here for 4 nights. Our reservations at a nearby campground were lost, so we were scrambling last minute on Memorial Day weekend. The people here were so nice and accommodating, they saved our weekend!
The campground itself is pretty generic, not much shade and sights are close together. But they have fun activities for the family and are super nice, which makes up for the campsites.
They have a decent playground and a pool, which the kids loved. This was our first koa experience, and look forward to more in the future.

This campground smelled like sewage and my husband got a fungus from touching the wall of the tiny shower with his shoulder. Water smelled terrible. Staff was friendly, cabin was clean and camping kitchen were good, though.

What a disappointment. We have never had a bad experience at KOA, and we’ve been camping with KOA for years.
The staff is unfriendly. The bathrooms are terrible (shower curtains for the toilet stalls? What?) The campground is poorly managed. Will never stay here again.

Nice, well maintained. Very large campground. Railroad tracks nearby with periodic trains during the night. We got the last campsite when we were here — down by the river (and the railroad tracks). It was $ 54 !! Wow, that was hard to accept — given the street and railroad noise. But, it was late and we really needed a spot. In all fairness, most all the KOAs are near major roads (makes them convenient for traveling through), but we felt the price didn’t fit the location. Staff were very polite and helpful.

Our family stayed here 3 nights while visiting family in the Springs. We stayed in one of their one-​room Kabins and had a very good experience!
The cabin included a bunk bed for the kids and an actual queen bed that was quite comfy (box spring and mattressed) as opposed to a camp-​style mattress. The cabin was very clean, had a good air conditioner, power outlet, small table, mirrors, coat hooks, broom and dustpan, trash can. We were only one cabin away from the restroom/​shower building that was kept very clean.
We got to enjoy the pool and free mini-​golf. They also have horseshoe pits, corn hole game and a playground and we missed out on the tractor-​pulled hayride.
While this particular campground isn’t the most scenic, we’d definitely stay here again!

We stayed at this campground as part of a family reunion this past week. We liked how centrally located this campground was and were happy with its cleanliness and the modern facilities. We had quite a few issues however as I’ve described below.
Air Conditioning Snafu:
While we were on route there the day before, we received a phone call that the air conditioning in our cabin was broken. We weren’t too worried as we can do without air given the projected temps for the CO Springs area. We were told that they would have someone in to fix it on Monday (we arrived on Sunday). No one stopped by the cabin on Monday and when we returned from a day trip on Tuesday it was to find the bottom 3 – 4 planks of siding removed from around much of the exterior of the cabin with the removed siding, nails, and insulation in our picnic area. When we brought this to the attention of the main desk, we were told it would be removed right away. The pieces were stacked behind the cabin late on Wednesday and finally removed altogether on Thursday. We have two kids (ages 9 & 5) so really could have used the picnic area more but couldn’t because of the dangerous materials placed there. Needless to say the air conditioning was not fixed while we occupied the cabin, however they did put in a temporary air system which worked exceptionally well.
Reservation Change:
When we made our reservation online we secured a 8-​person lodge. Although there are only 4 in our family we anticipated that other family members may opt to join us. When we checked in, however, we were placed in a 6 person cabin. Most of the lodge amenities were there (sans oven & additional bed). We were shocked about this change without notification — although we were not charged for the more expensive lodge.
WiFi:
We were thrilled that the campground touted free WiFi. Well if you could access it I guess it was free but there were limited areas where it was available and it clearly was not reliable in the evening. They really need to upgrade this amenity or not promote it so heavily.
Staff:
The staff was friendly, however they were not very helpful in offering solutions to issues or working with people to make our stay more pleasant. Most of our group was staying in the lodges & cabins (4 – 5 total) with one family in a camper. Rather than working with the family in the camper to ensure they were close to the group they placed them 5 rows over from the cabins/​lodges — even though space was available adjacent to us.
Long story short we would not stay here again given all of the issues we experienced.

Planes, trains, and automobiles… Ok, no planes, but it’s a lil noisy. That said, it’s a KOA — hope you’re not expecting a Hyatt. Good times, putt putt, playground, pool — good for the family. Not the most picturesque place we’ll stay at this Summer, but is workable.

Very nice campground. The lady I spoke to at the office to reserve a space was very nice and helpful. It was clean and the other people staying while we were staying there were quiet and respectful. No problems came up and unlike most campgrounds they don’t close seasonally. Even their bath-​houses were open, clean, and very well designed to be both modern and private. Pleased despite paying more for this site than most others we’ve been to. However, we did pay nearly the same amount for a place in Nebraska and it was a lousy stay.

For the price… this is just not up to par. The people at the front desk were not as friendly as we have experienced in other KOA parks. I would not stay here again.