Sports Authority

There is a reason this place is closing down all around. Customer service sucks. Prices are over and beyond reasonable. Just save your time and wait until their desperate sale and then go and buy stuff for that worth price!

i have been going to this store for a long time.
i just seems its dying a slow death.

Shout out to Chao for great customer service! I had some issues with my league card and he went over and beyond to take of me! Thank you again!

I went into sports authority looking for some socks, and the girl at the front counter was rude, so I ignored her and then I asked this young man named andrew and he told me which ones were the most popular and he even gave me a discount. I would give this place 2 stars because I thought the lady in the front was rude but I’m going to give a 5 star for the sweet employee who helped me and gave me the discount, I also never write reviews but the customer service was worth it, he also helped me with an easy return.

I am always satisfied with the customer service at the Fountain valley location. Tonight I was able to return my worn shoes without hassle and without a receipt! I called them and they told me to look up my purchase history through my rewards card and i printed it and brought it in. Not only did they produce a receipt but let me exchange for new shoes. Even their store manager, Chao came over and took time to help me find comfortable shoes. I am very happy with that store every time i shop there.

Today I went to Sports Authority for some fishing gear and when I was inside I checked in which gave me $ 10 off a purchase over $ 50. I was like nice! I picked up this 7′ rod and a cheap spinning Shimano reel and some 10 lb test line. So I get up to the register and I show the cashier my phone with the checkin bonus and she inputs the sku which requires a managers approval. The manager comes over and says what are we doing? The cashier explained that I had a Unilocal discount and the managers response is we aren’t on Unilocal and we don’t do discounts. She said that my checkin bonus wasn’t valid because it was for a different store location. I showed her it was for Warner Ave location and she was standing firm on her policy but in the end she approved it and walked off. This manager had the worst customer service. She was arguing with about Unilocal and how Sports Authority isn’t on Unilocal but clearly they are because I’m posting a bad review. Let’s just say I will probably go else where for anything else I might need.

Super helpful staff. I called to check on seeing if a product was available, and unlike other stores who put you on hold for 10 mins, the staff walked around with me on the line looking for the shirt. You don’t get customer service like that anymore; thank you Andy, you helped me in a time crunch!

I am disappointed in myself I didn’t check this place on Unilocal,if I knew I would get a discount :(((
Personally all these sport stores are expensive so I can mark them down on that! They have amazing customer service, someone is always stalking me asking for help.
I love the clearance sale!!! I get all my
Gym clothes here, it’s good material. If you want something cheap shop at forever 21

This place is normally overpriced if you don’t have a ton of coupons when you make your purchase. Just do a quick search on your smart phone while you’re at the store and you’ll see. But I understand that it’s difficult for a brick and mortar to compete with online retailers.
However, the part that really made me give them one star was the fact that I bought a Groupon deal and read every single fine print. (Typically their sales and coupons have a ton of restrictions.) I scoured the store to find the item I wanted to buy and played by their rules. Then at the cashier, they told me they couldn’t apply my Groupon GIFT CARD because Sports Authority reserves the right to add more restrictions. SERIOUSLY?!

I always get what I need at Sports Authority. The Staff is friendly and helpful. I’ve never had any problems and love the fact that I can always find deals ;)

So they didnt have the vest we wanted… Brandon took the time to call another store and find it. Great customer service and will come again. Hey manager read this…

Ridiculously large store with a huge selection and a friendly staff.
Nice large parking for an easy in’n out trip!

Came in to buy some gym shorts close to closing time. 3 of them to be exact, of the same one. I checked in on Unilocal,got a discount code and made my purchase. The cashier guy said the computers were down and there was a chance my transaction wouldn’t go through. I guess I was lucky. I had no ash and only my credit card. He had mentioned only ATM cards weren’t working. Thank goodness because I really needed to make this purchase so I could use the shorts for the gym right after.

Every time we come here it’s an issue to get a day fishing license. They had 5 employees try to figure it out and their excuse to us was «sorry our system is down». Don’t give me that bullsh*t. Just say you don’t know what you’re doing and sorry. Big 5 here we come!

I stop by here a few times mostly if i needed something for softball and i was on my way to Irvine this is where i’d stop. This trip i just needed to make a pit stop. This one is really no different than any other as far as what stuff they sell. Staff was friendly.

Walked in to buy my nephew a christmas gift. I found the item I wanted on sale, a 20% discount. I walked up to the cashier and there were 15 people in front of mien the only lime that was open. There were 5 employees staring at the same computer trying to figure out whatever problem they were having.
After a vocal customer mutiny, a manager looked up and opened another register. The crowd was dispersed among various lines. I was directed over to a line by the manager and I waited. While waiting, they opened up 3 other registers and began helping other customers. By now, I was pissed. Finally I said «Hey!» the manager looked up and told me I needed to wait tip she called me over for help. I abruptly told her that She had already told me to come over. It finally occurred to her that she screwed up and apologized.
When I range up to pay, she gave me an additional 20% off my entire purchase as a good will gesture. Thanks, but please get your store organized!

The Unilocal deal doesnt work so i dont get whyyyy they still have it up– also even w a receipt they ran my drivers license — im pretty sure thats NOT proper protocol
Ive had one amazing employee help me here theres always something that peeves me here

Pssst. Hey, you see that coupon on top about spending $ 50 and get $ 10 off? Yeah, they didn’t honor it. They told me they don’t accept check in coupons anymore. It’s false advertising. They should take it off if they aren’t honoring it.
And nobody is around to help you out. Damn it, if they didn’t have good prices on shoes, I wouldn’t of bought anything here.

Walked in on a whim looking for a hooded sweatshirt with a FULL zipper. Very specific! Color not really important and logo not an issue.
Parking lot… EMPTY! uh oh. Cruise through the door and nothing… no greeting not so much as eye contact. I walk straight to the mens section with a detour through the Men’s Room (which was pretty clean so I know that must have at least ONE person working there) and found pull overs. half zips… no hood/​no zip. Full zipper??? XXX Strike three. NONE! «Hi, can you help me?»… oh, no you can’t, there’s no one to be found. There ARE two guys and a girl playing «Slap and Tickle» behind the counter near the door. But since they ignored me on the way in I figured they weren’t going to be much help.
Sadly I leave. Unhelped, unsatisfied and hungry. Good thing they share a parking lot with Tommy’s.
Highlight of my shopping experience? I really had to pee and the restroom was clean.

This place has the stuff you need in stock most of the time but terrible customer service and under staffed. My check in with Unilocal got me 10% off! Score.
Plenty of parking and well stocked.