Pacific City Properties

I called Karen and left her a voicemail about two houses they had listed on their website. The awesome thing about these rentals was that I was able to see them at my convenience, with viewing availability from 9am-​7pm.
Karen called back and I clearly stated the name of both homes and she clearly stated they were both available to see.
When I arrived to the second house, it was occupied!
The current occupant confirmed that the house will be rented, but not for another month. Embarrassed as I was, I quickly apologized for imposing and contacted Karen through messaging, asking when the home would be available.
The next evening Karen phones me completely irate over the incident.
Her attitude was appalling. I wouldn’t want to work with her again because she did not take responsibility in anything. She should have been apologizing to both her current tenant and myself for any miscommunication, because that is of the professional nature.
After the phone call, I shredded our application I had completed for the first house. Mind you, I have been looking at homes for over 3 months. I think that says enough.

We just recently moved into a condo managed by PCP. The application process was seamless for us. We went in and applied and the next day were told we were approved to move in immediately. I don’t understand why there are so many negative reviews about having to pay an application fee — that is how property management companies work. It costs them to run a background and credit check. If you’re a responsible, financially stable person, then paying $ 25 shouldn’t be an issue.
I’ll admit the office is a little hectic, lots happening and they don’t really keep it to themselves. I don’t necessarily think that’s a terrible thing though. They seemed transparent and honest to me.
I’ve only dealt with Beth and Reine directly so far. The owner, Reine is wonderful. She is very personable, considerate and fair. I got the sense from her that she wanted us to love our new home and cared about what we thought. I didn’t have the greatest interaction with Beth when I called to report an issue, but I think that is just her personality. I’ve known people like that before and they can come off as a little brash, but generally are good people.
Overall, I would recommend renting from PCP. If you’re a reasonable person who is somewhat responsible and doesn’t have unrealistic expectations then you shouldn’t have a problem. It sounds like a lot of these reviews are coming from people who moved in, did some damage and didn’t expect to be penalized upon moving out. That’s not realistic.
I will update my review when/​if we move (hopefully not for a few years) and let you know how the move out process goes.

This place is a horrible ripoff! I recently applied for a 1 bedroom apartment located at 6182 Warner Ave #D in Huntington Beach and was denied despite having no evictions or ever having to file for bankruptcy protection. Elizabeth Hicks stated that «due to late payments on your vehicle (which was paid off in 2013), you are not what we’re looking for.» My financial situation has dramatically improved during the last 3 years. It’s unfortunate that according to them, the past is more important than the present. She also mentioned that they’ve been receiving a tremendous response regarding that property. Well, it’s one week later, and they still have it listed as available to continue to sucker people out of a non-​refundable $ 25 application fee!

Despite some negative reviews, I am a fan of this place. I love my apartment and it was a great deal in Huntington Beach. I’ve been moved in since Sept. and the company was easy to work with and got back to me within a day of applying. Also– a plus you can pay your rent online which makes it super convenient!

Very misleading in representing managed properties. They will tell you all owners will want perfect credit. And if your credit is not perfect they will tell you «oh no problem we usually will ask for a larger deposit.» Then you get your hopes up and pay $ 50bucks fill out a application and then they come back and say. «Oh sorry the owner wants to wait on someone else who has perfect credit and then they say we won’t negotiate. Bait and switch… scammers
The gals in the office were fighting and yelling at each other. Unprofessional and embarrassing they also in my opinion profile people upon appearance.
Good luck folks…

Run, don’t walk! Believe the reviews, I was trying to give them the benefit of the doubt and I was clearly wrong! They are deceiving, thoughtless, and rude! They had me and my boyfriend take time off work to see a home where they didn’t disclose the owners daughter is living in the GARAGE! Like really?!? Who wants big brother watching over you 24 – 7? And the washer/​dryer is in the backyard, outside?!?
So you rent a home to not have access to the garage? And on top of that its the owners daughter? Sure! Sign me up to get rid of all my privacy!
And when I asked why this wasn’t in the ad and she says it was to «complicated». That answer is ridiculous! I took off work yesterday (personal leave) to go view the property. Today I took another hour off work to go turn in the applications. My boyfriend also drove from Anaheim to see the house. To me it felt like a bait and switch! What scammers! Don’t rent from them and believe what you read on Unilocal!!!You will have to deal with these people when you need repairs so just find another house to rent!!! Learn from me and don’t waste your time!

Our first year lease just ended and I can’t complain a bit. They replaced the dishwasher AFTER we moved in when I let them know it wasn’t working very well. No issues there. I told them about an enormous wasp nest right outside our window and they had someone there the next day to handle it. We added someone to our lease and had zero issues with that as well.
As far as a credit check goes, they rented my wife and I a 3 bed 2.5 bath by ourselves and only one of us had good credit… the other was actually pretty bad. We gave a hefty security deposit, but they still had no problem renting to us.
What all the 1 stars need to remember is that this is a PROPERTY MANAGEMENT COMPANY. They deal with all kinds of crap, constantly. Believe it or not there are a ton of people out there who are very rude and inconsiderate of others. What I’ve found is that YOU WILL GET BACK WHAT YOU PUT OUT. I’ve been nothing but nice to them and they have returned the same to me. I’m not going to take offence if someone is «short» with me or reminds me of how things work. That’s their job, and a thankless one at that.

People in the office are rude and don’t care. We moved out and was charged over $ 200 to clean the place after we had our maids clean the place. They charged over $ 40 to mop a 5×6 kitchen area. Only good thing was the rent was cheap.

This is the worst property management ever! The rudest and unfriendly people ever. We’ve been to the offices to talk to
The employers about problems we have in our apartment to see if they are able to be fixed they don’t even bother to do anything. Don’t ever get yourself involved with these people. They don’t care they just want the money.

My wife and I loved our time with Pacific City properties. We lived in an apartment in HB for 5 years. They totally renovated the place. Very nice! And the rare time we had a challenge, they sent someone out to fix it right away. It was really easy working with them. There were always polite and professional.
PLUS, Reine Briggs is one of the nicest people I’ve met. She was always interested in how we were doing, and wanted to make sure our needs were taken care of. We developed a sort of friendship over the five years, and get this… when we moved out, to show her gratitude for being her renters she took us out to lunch! Who does that?! I was very impressed.
I know there are some complainers on this site, writing negative reviews — but honestly my experience was outstanding.

Interesting how they are rated 1 star or 5 stars. They must be writing their own 5 star reviews. They are the worst; unprofessional, inconsiderate, just trying to make money $$.
Renovations were not complete by our move in date. They gave us their document to list things in the apt that we found needed to complete. Our list was long including electrical sockets that weren’t working, missing light parts, a closet door that had writing all over it, no locks on windows, doors that weren’t attached. It’s taken a long time to see these problems be taken care of. It really inconvenienced us and has gotten to the point of a lack of consideration for us, their tenants. I haven’t been able to speak directly with nor heard any concern from our property manager since I signed the lease 7 months ago. The poor handyman is in the middle of our communication. The owner doesn’t seem to care about us and is going about purchasing parts needed for the apt on her own time.
7 months later we are still waiting for some of these things to be fixed and complete.
We’ve made due to make our home comfortable for ourselves but dealing with this property management has been a nightmare. They just don’t care — they just want to get as much $ as they can.

Absolutely horrible property management!!! You would think they would treat tenants that have rented through them for over 4 years without even being late on a single payment with a little respect! They find the cheapest way to do everything! The gardeners for our rental have let weeds grow out front almost as tall as the property!!! This is not an exaggeration! We have contacted them time and time again to let them know about the gardeners lack luster performance and every day the weeds just get taller and taller. I’m glad that they have their property management sign on the front of the house that way people can see for themselves what a careless job they do! Then the people they send out to do repairs say they are gonna call you to come out and fix something and never do! Isn’t it your JOB as a property management company to follow up with the people you hire to make sure things get done? Or do you just sit back and raise peoples rent and let the property turn into a slum!!! If you are looking to rent do yourself a favor and make sure this company doesn’t manage the property! They are nothing but a huge headache!

We just rented an apartment from them.
We drove from Pasadena all the way down to FV, it took us quite two hours to get there, but when we got there, Reine Briggs took care of everything.
She processed our application, ran our credit and we signed the lease. The whole process was easy and fast.
We went there to only submit our application, but she saved us another trip, showed us where to get the cashiers check, and helped us get the apartment.
Pros:
they are not rude! Who says that? They were friendly. Reine was super friendly and nice. She offered some candy and bagels to our little one.
They check and screen every applicant. So you will have good neighbors.
They have set up e-​check system for rent payments. Not for all if their properties thou. Ours still is traditional!
Cons:
They don’t have an office in Pasadena or somewhere closer.
So far i am satisfied with them and recommend them.

Professional and Personable! Reine and her team have been essential to the successful rental of my condo in Irvine for over the past 3 years. The most impressive point for me is that they take care of everything! From the listing of the unit, and coordinating all the touch up and cleaning, and taking first hand responsibility for communications to both the Renter and the Homeowner’s Association, they do it all.
With regards to some of the low reviews and other comments I have seen here, I will say that Pacific City does a great job to identify, interview, and screen potential renters, and are very direct about what is expected from them from the start. They deal with the ups and downs of property management, and take this unfortunate responsibility away from their clients. As a property owner, this is something I truly value in a Management Company, as things don’t always go so smoothly with renters…
When I consider the headaches and time they have saved me in this way, on a personal level, their service has been truly priceless!

My experience with Pacific City Properties was great! I’m no longer at their apartment as I recently purchased a home, but, I rented an apartment from them for 3 years. The apartment was in excellent condition with brand new carpet, granite counter tops and cupboards both in the kitchen and bathrooms. If I ever needed something fixed, they handled the matter within the same day, when possible. They were very professional, and easy to work with. Reine, my landlord at the time, was genuine and cared about my personal interests and needs.
For anyone looking to live in a well maintained place and is affordable, I highly recommend Pacific City Properties.

UNPROFESSIONAL! I was interested in renting a specific house near my campus with this company. In which I have contacted them over 5 times asking about the logistics. I talked to two different woman and both of them stated that 4 people could be allowed to live in the house. After a 2 hour ride to drop off the application, the owner stated that 4 people can’t live in a 4000 sq ft 2 bed 2 bath house. I didn’t look at our application and simply denied any further communication. Do not deal with this company, unprofessional and rude.

I have rented from Pacific City Properties for almost a year now. Reine has been a wonderful landlord and the staff at Pacific City Properties has always been courteous and professional.
We love our apt! It was extremely well kept and the property is always taken good care of. I appreciate that with units being so close Reine has done a great job of picking qualified perons to live in her units, ensuring we have wonderful neighbors.
Upon moving in Reine and her staff were quick to fix any minor repairs and have always been insistent that we feel free to call with any issue or concern. I’m happy to be living in one of her rentals and feel fortunate to have a considerate and fair landlord.
I don’t feel that many of the below reviews are an accurate or fair portrayal of Reine or PCC. If you are qualified, reasonable, mature adult I see no reason to ever have an issue.
I would happily recommend them.

Reine Briggs is a wonderful landlord. we have stayed withe her property for 3 years. She is always quick to respond to any issues we have (like dishwasher not Turing on) she sends her maintenance man out promptly. She was very professional with us when we called to rent the apt. She processed our application for a fee and was quick to respond to us.
We love the apartment it is well kept and beautiful! She had recently upgraded the apartment before we moved in with new floors and counters.
Previous tenants have lived here for many years before moving out of the city. She maintains a wonderful report with her tenents and the fact she’s able to maintain people for many years says a lot about her work ethic and appreciation for GOOD tenents with good credit.
We are happy with her and I don’t feel previous comments made about her professionalism are accurate.
I hope this review helps you with reins Briggs properties.

UNPROFESSIONAL and ILLEGAL. After submitting an application, Reine Briggs exploited my actual credit score and detailed information to another applicant. First of all, I did not authorize my credit information to be shared with a third party. Secondly, when confronted, Reine Briggs stated she did not know the LAW. That’s simple business 101. This is CONFIDENTIAL information. If this is the kind of illegal things they are doing, it only makes me wonder what else are they getting away with? Do not trust them!

Very impressed with Pacific Cities Properties. As a property owner, I had great tenants that were screened very well. Tenants were responsible, paid their rents on time. I never had a tenant problem. This company communicated very well with me if I had a concern or question. Monthly reports were emailed to me at the end of month regarding my property and income statements. Property maintenance was always done very well, and at very reasonable rates. I did not have to worry about my property being taken care of, and I live in Northern CA.
Very recently, we decided to sell our property. Gary Briggs, owner and broker of Pacific Cities Properties, listed, showed our property. Within two weeks of it being listed, we received two offers. We accepted an offer and escrow just closed on the property for a very good price. I would highly recommend Pacific Cities Properties to anyone!