Ortho Mattress

The salesman shane was super helpful in explaining the beds to us and helping my daughter to find the right bed and even paid our tax! All in all we got exactly what we wanted no pressure in a friendly environment… Thanks you !?

Came in looking for the perfect mattress and walked away with one at a great price! We met Drew today and he was great! He didn’t try to sell me anything more than what I was looking for. On top of that, I had my crazy, 2 yr old niece with me and he gave her a free toy. How awesome is that?!

We had a fantastic experience at Ortho Mattress, Jason was nice and knowledgeable on the products that he is selling. We went in on Friday to check things out and Jason immediately offered us a great deal on the mattress we both liked, we told him we wanted to check some more places as this was the first store we went to and with this being such a large purchase we didn’t want to jump right on the first deal, Jason was totally understanding. After checking out some other stores and getting some prices and other deals, on Monday, we found a mattress we liked at Sit n Sleep, whose slogan is «we will beat anyone’s price or your mattress is free» but the sales person there wouldn’t even acknowledge the competitors price that we were telling him. So while still at Sit n Sleep we called Jason who offered us an even better deal than the first one he offered and proceeded to stay open late for us to come purchase our mattress. So needless to say, don’t shop around, just save yourself the time and get your mattress at Ortho Mattress!!! Thanks so much Jason, you rock!

Jason is really helpful and knowledge! He offered me great mattress and great price! I highly recommend this place.

I just went in to look at beds with my boyfriend because we want to upgrade to a king bed and I was very thrilled with our experience! Dan Yoon was VERY helpful and gave us pros and cons on each bed and was very informative! We decided to go with the Beauty Rest brand and are so excited to have it delivered! Dan even threw in a free mattress protector! I highly recommend this place!!!

Shane was very helpful and I got exactly what I wanted in my new bed. Great friendly service.

Marcella is the bomb!! I just moved here and stopped in, Patty helped me yesterday and she was extremely knowledgable and kind. I was able to explore different options but had to leave early. I decided to come back today when I had enough time and met Marcella. I was approved for the bed of my dreams in a matter of minutes. They are delivering it to me for free, and I am able to pay for the bed over 12 months interest free. I am so happy with my purchase. If you are looking for a great bed for an even better price I highly recommend this store. I was sold once she threw in a pillow with the package. Marcella and Patty are the best, God bless them!

I was looking for a king size mattress and found this store on Unilocal and I’m new new to the area. Ron was my sales rep and aside from being very knowledgeable, professional and friendly, he was very easy going and made the whole experience a whole lot easier than expected. Could not have gotten a better rep to answer my questions and help me out. 2 thumbs up. 5 stars. I will definitely be purchasing from Ortho and Ron when I’m ready. Thanks Ron!

0 star!!! Came in looking for tempur pedic mattress. The old guy there was nice at first telling us not to worry about anything just look around ask him if we have any question about anything. Make long story short. No deals on mattress here. The price he gives us were 500 $ more than other so we didn’t even bother to make any deals with him so we left. He follow us out the door n ask us, r you guys looking forward to buy a mattress or just killing time. I just star at him and laugh. Anyways if any of you r looking for mattresses i recommend oc mattresses, they have many location n they know way more than others. With the tempur pedic we got we paid 500 $ cheaper than these places so im happy with what we got. We were clueless on where to buy mattresses n went to a lot of places. Thank god we found oc mattress. Anyways i would like to say sumthing to the old guy that told is good luck on finding a cheaper price. Yes we found the beast deal. n we would like to let you know that this reviews is for you!!!@$$ h0!3 lol N yes! Its a brand new one, not a floor model.

I don’t think I have ever had such AWESOME customer service as I did with Todd! He showed my husband and I such a wide variety of options since it was our first time buying a mattress together (recently married). There was absolutely no pressure and we got a FANTASTIC DEAL!!! That includes the set, frame and delivery for less than $ 500!!! And they will take my old mattress!!! We were so happy with everything that I plan to recommend Todd to my family and Friends! I will definitely be there for my next purchase!!! GO SEE TODD!!!

Happening in to Ortho Mattress and meeting Todd was a breath of fresh air! From the first five minutes of walking in I had a good feeling about buying from him and Ortho. Before going in to all the details… I had never heard of Ortho. We bought from Todd because he provided a great experience and I will recommend anyone I know in CA to come buy from him!
We experienced overzealous sales people at every store we visited, but Todd earned our business by being very personable and just simply talking to us in a very down to earth way instead of jumping to the top tier mattress and showing us 25 models from there. In about 15 minutes I learned more about mattresses from this guy than I have from anyone else in 30 years of life. He made us laugh a few times and also feel much more comfortable after visiting Macy’s, Ashley and many other competitors where the experience was discouraging.
He listened to us (take note competition) and took a moment to understand what we really needed in terms of both mattress type and budget. He then made a go-​to recommendation based on our needs. It was a little out of our budget but Todd was happy to show us some other cost effective options. At the end of it all, we were able to work everything out and ended up going for the mattress Todd recommended. I can’t wait to move and have this mattress delivered so I can sleep on it! Thank you for the great experience!

Went to Ortho mattress a few years ago, didn’t think much of it. The customer service was blah. Whatever.
My honey and I went back there about 6 months ago and Todd was working. I think he is the manager there. He works there all the time. He’s very knowledgeable when it comes to beds. We got a new bed that day, my honey had back problems at the time so we needed something firm.
Turns out the bed we got was too firm but we went back and they gladly took it back, with a restocking fee, and let us pick another one. Which I now love, it’s so comfy.
Todd has great customer service and does great follow up and he’s super funny. Thanks Todd! We actually recommended this store to two of our friends and would gladly recommend it to anyone.

Had a great experience buying a mattress and storage box frame from Todd last week. The frame was on back order for 2 weeks, but Todd was able to get it rushed for me in 2 days. He was no pressure and very knowledgeable about his merchandise. And the best part? I am waking up without pain. Thanks Todd!

Randomly came into Ortho Mattress in Fountain Valley after being disappointed with what Ashley had to offer for bed frames and mattresses. Immediately assisted by the Store Manager, Todd. He was very knowledgeable and extremely thorough. Todd took the time to understand what we were looking for, our budget, and even had us take our time to try out several different mattresses. We ended up with an Ortho pillow top mattresses at a very reasonable price.
We were so thrilled with the service, we came back and even ordered a bed frame from Todd. I did wait until we were delivered the mattress and had one week to sleep on the bed to write this review. We are in love with the bed and bed frame. The bed was delivered on schedule with no issues. We highly recommend speaking to Todd!

My husband and I dropped by, looking to buy our first bed together and as soon as we walked in, we were greeted by Todd. Dude was pretty cool and friendly and definitely was extremely helpful. We told him was our price range was and he led us to the beds in our budget. We ended buying a full frame and bed for a great price, thanks to Todd for «hooking us up.» Delivery was great as well. –Israel and Erandy Edmonds.

Walked in for Veteran’s Day sale with no intention of buying today. Met Shane and he was very helpful in assessing my needs for what I was looking for. I ended up buying the Elgin plush firm mattress from Summerhill & Bischop. These are the beds used in the Westin. :-) Shane is moving to Laguna Niguel location so ask for him there.

Todd provided over the top customer service at the time of purchase only but their delivery delartment is TERRIBLE! The scheduler was rude to my wife on the phone, they delivered the wrong mattress, and then they did not take the old mattress as stated on the contract, necessitating another call to the warehouse before they picked up the old mattress two days later. Todd did nothing to help us when we told him about the treatment by the delivery staff and told us to call the corporate office and after leaving a message, no one has called back in two weeks! Would not go back again and I would not recommend them to anyone.

My husband and I purchased a Simmons Clarkeville XFirm mattress from Todd Gates in February 2012. We found Todd to be super helpful, knowledgeable and patient as he taught us about all the new mattress types. We had kept our previous mattress for 10 years prior to that and needed a lot of help in making a good decision about a new one. We have been very happy with the mattress from purchase to delivery, set up and now 2 ½ years later sill love the mattress. Yesterday I went in and Todd gave me a great deal on a pillow. Todd Gates takes the time to build a good relationship with his customers and we will certainly be back for our future mattress needs! I would highly recommend going to see Todd at this location if you find mattress buying overwhelming. He will put you at ease and give you a great deal!

I went in here originally to purchase bed frame, and Todd was so helpful, that when it came time to buy a bed, I went back. He gave me such a good deal on a Sterns and Foster memory foam bed. Nicest guy ever. My biggest thing is NOT to feel pressured. HE knew I was making a big decision, so even encouraged me to go home and think about it. I went home and researched prices and I knew I was getting an awesome deal. So happy!

I am mad at myself for purchasing a mattress here. LOW QUALITY, TERRIBLE POST-​PURCHASE SERVICE. Be sure to read the other reviews from Ortho stores around southern California, they are 90% bad reviews. Don’t make this mistake.
I purchased a cal king mattress called a Regency, the price was $ 620 with a delivery fee of $ 80. Their big claim to fame that salesman #82 kept talking about is their 10 year mattress guarantee. Well, lo and behold within two years my cal king mattress has a big concave slump in the middle. It doesn’t matter how much you rotate the mattress, it is POOR quality. I weigh 185 pounds, this should not happen.
So I called to ask them to honor their 10 year warranty and they said it would cost $ 75 for them to come to my house and look at the mattress. They would measure the slump in the middle and decide if they would replace the mattress. The conditions are that the slump in the mattress has to be greater than 2 inches deep and there cannot be any stain or soil on the mattress. The mattress needs to look like new.
I am SO thankful for the internet so places like this can be exposed to the masses. Do NOT purchase a mattress from this company, and just to support my claim you should read the reviews on the other Ortho stores in southern CA.