Navy Federal Credit Union

By far one of the top 3 financial institution I’ve been with. Rated #1. Navy Federal Credit Union. #2. USAA Credit Union.

I was very impressed with the level of service that I received in the branch office today. Unfortunately one of my accounts with Navy Federal was frozen/​closed due to inactivity, however I was still receiving statements for it along with my others, so I thought it was okay. I had received a new debit card and tried activate it and the system wouldn’t do it, so I had to speak to someone over the phone. He advised me that I could reopen my account and the funds would be active again, but I would have to go into a branch.
The closest branch for most Southern California customers of Navy Federal is this Fountain Valley branch. It wasn’t that far of a drive from the South Bay. It only took about 30 minutes to get here. When I walked in, I was instantly greeted and helped by the receptionist who asked for my access number and stated that someone would be right with me. I didn’t have to wait for long and it gave me a chance to look around the branch and become familiar with it. They had a nice waiting area with a TV tuned into a cooking show, a small play area for kids and at least 3 teller windows open.
Tony came over, introduced himself and brought me to his desk. He explained the differences between the two checking accounts that I had, so I could make an informed decision on which one (if not both) that I wanted. He was able to open up a new account for me, make deposits in both my checking and savings for me (saving me a trip up to the teller) and I was out of there in less than 15 minutes. I didn’t have to sign anything and it was a smooth process. I had my phone charged up, ready to play a game when he announced that I was all done and handed me the receipts for my deposits and my new debit card. I absolutely LOVE that you can go in the branch and they can immediately process a new card for you. No more waiting 7 – 10 business days for it to come in the mail!

fast service. kind staff. great branch overall.

Navy Federal sucks big time! Charging me $ 60.00 on return check fees on two unauthorized purchases. This company is nothing but money hungry and couldn’t care less about it’s members.

I was recommended by my sister to open this bank account… wish there one closest to me (bellflower city)

I go to get a new debit card and the front desk receptionist tells me that I can’t get one because my ID is not «valid,» but that I can make a cash withdrawal and order a new ID for the future. If my ID was not valid, then why would I be allowed to make any kind of financial transactions at the branch?

I’ve been banking with NFCU for years as I used to frequent the Westminster location ages ago. Everyone who works in the branch is friendly and warm. They are also extremely efficient as they have one line for single transactions and another for multiple transactions.
I needed my debit card replaced, I was able to get a new in the branch versus getting a temporary one like most banks while waiting for it to come in the mail. Of course free cashiers checks I always get one for my rent. They offer tons of products.
The loans they offer have great interest rates whether it’s car, home, or a personal loan. They also offer tons of credit cards along with tools to help you prepare for the future whether it’s a CD or IRA.
Overall banking with NFCU is great! I’ve never had a bad experience whether in the branch or over the phone.

I wouldn’t bank anyplace else. No fees, thousands of free ATMs, electronic bank transfers, electronic deposit, low interest loans, outstanding customer service, multiple levels of security with fraud alert, strong leadership, app with fingerprint login, and totally convenient. LOVE NFCU! The only downside is the walk-​in location is far from me in Beverly Hills but I haven’t had to go into the bank in years so it’s not a problem.

So I went to handle some business and things went by pretty quickly I was able to walk up to the counter within the first five minutes to do my deposit and within the next 15 minutes I was called into an office to handle the rest of my business.
I was assisted by an older one with dark brown hair I can’t quite remember her name but she was really helpful and answered all my questions with no problem.

i love navy fed. thats all. — saw a coin machine where u can deposit your coins to your account… cant wait to bring all my coins back…

Always a 5-​star experience every time I go to, or contact NFCU. They’ve been my bank since I was born and their services are great, the rates cannot be beat, and the accessibility whether on-​line or in-​person is awesome. When I moved to LA I was worried I’d be too far from a branch in case I needed one… but Fountain Valley is not too far to drive and I was there and back with my loan stuff in under an hour… the branch folks were super nice and it was easy to find!!!
— ENJOY!

Favorite credit union by far

This place seriously need more workers. I’m here on a Wednesday at 4pm and have been sitting her waiting for 45 mins. Are you serious??? I’m so annoyed right now. This is ridiculous.

Well, where do I start. For the reviewers that say «great», «awesome»… must be NFCU employees. This bank takes you back to the 70’s, as for the location, ONE ATM, which looks like the first one ever build, way in a corner where you have to keep looking over your shoulder for the next mugger to come along. DO NOT GO there after dark, especially you women.
The website looks like a it has been build by a teenager who obviously never paid attention to detail. And try to send them a «message» through their great message feature LOL what a joke!!! Never notifying the customer if an item was returned, what item it was, whether it was a debit, ACH, POS, check… but they surely take their fee ASAP. Direct deposits are not posted right away, only on the next business day, not like other banks which is done immediately. You have to wait 90 DAYS!!! YES you heard right, 90 DAYS!!! for you to be eligible for overdraft protection. So if you have direct deposit and an item comes at the same time, you guest it, they return the item and of course charge you the fee without posting what, when it was returned. Spoke to customer service and put me on hold to find out why this happened. She returned and said that IT said that there’s no way of finding this information on their online banking. She’ll make a suggestion as to the problem. What do you think would come first, a fix, or me turning blue. I heard that one before.
As someone said before. If you want NFCU, use it as a secondary SAVINGS account bank, NOTHING MORE. If you have a business, this is surely not a bank that you can trust with your money.
Did I mention that is a hit and miss if you use your card anywhere and at times it declines it even if you have $ 100,000 in your account, as the system crashes or whatever reason they come up with.
For a bank that serves the military and their families, SHOULD BE STATE OF THE ART WEBSITE… and not like the VA treats their patients. Being retired Navy, i get better treatment from the other two banks that I do business with, that treat you with the respect that a customer deserves. Not a flyby bank
I’m pulling out ASAP, as I change my direct deposits somewhere else, since no one here has YOUR 6, and only screw you without giving you a good enough reason. ONLY USE THESE GUYS AS A SECONDARY BANK, if you have to. But be aware and check them daily for how they do business, or their lack off.

My bank is sooooooo far away from where I live… however the customer service is exemplary…

I love this bank. End of story!

This location is clean, friendly, and provides fast service. They have the ATM machine outside on the corner of the building.

My new bank. After being screwed by another bank and having my account drained, I decided it’s time for a new place to stash my cash. Navy Federal is clean, well lit, and there always seems to be police officers around. (They like to eat at Stone Fire). The ATM is brand new and the staff inside are super duper helpful. Let’s hope this is the beginnings to a beautiful relationship.

I have only used the ATM here, I am a member at the Schools First Credit Union… and stopped at Phillys Best today… and decided to see if I could take out money here without a fee, instead of walking the… I dont know, few hundred feet down the side walk to the bank I use.
I was able to withdrawal money or deposit which was awesome, with no fee. :)
YAY!

NFCU is a great bank for secondary savings, checking and primary loans. I’ve been a member for years and although I’m a saving only now I always found the experience at my home location a little archaic. Let me preface by stating I have Chase and had a brief stint with Wells and BofA, but kept both the Chase and NFCU throughout. The features they have on their ATM’s the service they offer inside and the convenience is simply unmatched and to still deal with carbon copy deposit slips is stoneage. I get the fact that they cater the Military family, friends and DOD, etc. which run on a slightly different pay schedule and funds availability, but for the average Joe these features are appealing.
I have my business checking, savings, personal and secondary savings at Chase and a savings only deposit only savings at NFCU with a stipulation that all widthdrawls be done in person. I had a bad habit of moving monies around at whim that got me in some dire straits so my fix was in person width drawls only. It’s worked great as my secondary savings and I highly suggest it. NFCU is great for car loans too, but the feeling and ambiance here is a bit like a prison. Everyone in line seems a little too jacked for my liking.